Reviews for Lafayette #2034

everyone was so nice and helpful just like micahael who is so handsome!

If you need anything from the pro desk, be sure to visit Amy. She is friendly, incredibly knowledgeable and is willing to make sure that she gets you what you need at the best price possible. It’s nice to go into my Lafayette Home Depot and feel welcomed and appreciated! Good work guys and gals!

We visit often for whatever project needs we have. Friendly employees.

good Milwaukee products

Everyone is always ready to help with a tape measure or product knowledge. I really appreciate having someone who is there and can help with product knowledge and resources.

I bought a set of dewault power tools and the people were very helpful and they assisted me with everything and everyone just asked if we needed help with anything. Great job

Everyone is so helpful from start to finsih

This Home Depot store is excellent! Helpful is an understatement. Product selection options are superb. Employees are knowledgeable and do not hesitate to find solutions to customer requests. Impressive. Recommend this store to all. Thank you. Bill

I like the fact that these employees will work with you to find all that you need in the store.

I was very happy with my experience here

I have bought supplies from this location for many years and it seems like they stay well supplied, and have a very friendly and efficient staff.

Just an absolute pleasure using the truck rental service today, 7/17/21. Hailey went above and beyond to make sure we had the best experience possible, truly a bright spot in the customer service industry. I’ve never experienced such high quality treatment. I will be certain to be a returning customer, exclusively with Home Depot, for all of my future development/maintenance needs.

The employees were awesome in helping us find our product we had been searching for in the store. Vicki and Ian were the two employees we had contact with at your store.

Awesome customer service

The employees at this location have excellent people skills and knowledge about the products sold at this store. There advice to please and assist you with your project needs is A1. I'm pleased with the advice and service. Highly recommend this store location.

It seems every time I need something and can't find it readily at other stores I just go to Home Depot and it's always there and at a very competitive price. I only wish I lived closed to Home depot..

Employees demeanor was very welcoming, eagerness to help and very knowledgeable about the products. The store was very organized, clean and very shop able.

John from the Electrical department assisted me greatly with finding the correct LED to use for my project. He knew all the LEDs and incandescent bulbs, explained what would work and what would not work, what could even be a fire hazard, he spent time helping me look at all the products before finding the exact right product for me. I took them home and they worked perfectly, just what I needed ! He saved me time and from bringing back purchases that would not have worked. I like to figure things out for myself, but sometimes that means returns because I didn't obtain assistance the first time. Some stores in town have employees who really cannot provide assistance, they are really just stockers put into roles for which they have no background. But this store, and John in particular, really gave me a valued service. I didn't hesitate coming back two days in a row. Cashier Doris, was so friendly and helpful to me as well and she packed my unwieldy purchases.

Customer Service employees are always on their cell phones and act as though you are putting them out when you request assistance. No one comes to help when they are called to assist you. This store has a serious management issue. Product diversity is lacking. Associates ignore you and when you find one to help you, they do not follow through.

5-15-2017 at 11:37 Cashier's name: Nicole. I think her cashier number is 61577. I would like to commend Nicole for providing wonderful customer service. She was thoughtful and helped me package my plant purchase. She also remembers my name and military discount. Nicole is very polite and asked questions about my garden. She has been working with Home Depot for several years and treats all her customers that way. Kudos to her. She deserves to be recognized for a job well done.

I do not live in the Lafayette area, however, when I am working I often stop by this location on my break. Though it’s a smaller location than the one near my home, it doesn’t disappoint. The employees have been very helpful, friendly and accommodating every time I’ve needed assistance.

I was offered knowledgeable assistance and salespersons were readily available when I needed them! After I made my selection, associates were waiting to assist me with loading my purchase! I appreciate their customer friendly approach.

Friendly and helpful employees. Great value on merchandise.

The store was pleasant everyone helpful and Good morning

Store is very neat and clean. Employees are very friendly and seem very willing to help with your needs.

The store was very clean and well laid out. Plenty of parking and service was great.

I contacted this store regarding having a fence built at my home. I set an appointment and nobody ever showed up. I contacted the store after waiting at home all afternoon. The store person was annoyed to be dealing with me and let me know it was a contractor service and they had nothing to do with that and his response was "if they said they would be there then they should be there". But, they weren't. I finally got in touch with the company and they said they were on their way. They never showed up, never called. I called the store again and got the same response that it wasn't them but a contractor. I asked to speak with a manger but he wasn't there. I left my name and number. No response. I went into the store for another reason, again, asked to speak with the manager. He was not available. I called or went to this store and asked each time for THE manager at least 5 different times. That was 12/2020. Today is 4/2021 and STILL NO RESPONSE. I contacted another store in the region and asked about an area or district manager - my information was supposedly forwarded to her. NO RESPONSE. This store shows a total and complete lack of proper training, poor customer service, HORRIBLE leadership from an incompetent and unqualified and unresponsive manager. This is a complete disgrace to Home Depot Corporation to have so many failures and so much neglect of only ONE customer. It makes you wonder how bad others are handled with far worse problems. Why push your home services with outside contractors if you are going to fail to deliver and then ignore the issue? It makes no sense at all. I have had subsequent issues with lack of communication on the purchase of a patio set and the delivery of an outdoor rug from an online purchase. It seems that NOBODY has the ability to simply do what they say they will do.

Excellent staff and they almost always have exactly what I want - when they don't they usually have what will work.

I have been to the other home improvement stores in the general Lafayette area and it is like pulling teeth to get assistance. At this Home Depot store, I was asked multiple times if I needed assistance. This was a pleasant surprise. Will shop again.

Certainly not the place to buy a major appliance. They don't know anything about them and it is not their problem or policy to do anything about that.