#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(949)580-2404

Rental Center

(949)580-2410

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

20021 Lake Forest Dr

Lake Forest, CA 92630

map preview
Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 276 reviews
90%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (276)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 276 reviews
Great service in the appliances department
Dennis was very knowledgeable and extremely helpful and patient, answering all of our questions about the refrigerators and helping us place the order.
by
  • Verified Purchase
  • Recommended
Ken was amazing!!
After getting different information about how to get paint off our driveway & nearly strangling each other out of frustration our last resort was a pressure washer. Ken in tool rental really helped us relax & suggested simple green & pressure washer. After trying multiple things this was the first to work! He really saved our butts & possibly our relationship, haha. Thank you so much Ken. Definitely coming back in the future!
by
    • Recommended
    Good but slow finding available help
    Help are scarse and the ones by cash register can't leave their position to help, so it's hunting for someone available, a challenge!
    by
    • Pro
    • Verified Purchase
    • Recommended
    Great customer service!
    We always find the employees at this store to be extremely helpful, friendly, and knowledgeable. For us, it's the great customer service that sets this store apart from others.
    by
    • Verified Purchase
    • Recommended
    Customer Service
    We have made many recent purchases to upgrade our recent home purchase. Kathleen in flooring has been a great help. Roberta at returns always has a smile on her face. Cynthia helped us with patio furniture and went above and beyond to locate all the boxes for our dining set because one was hiding. Thanks to all of you for genuinely caring about the customer.
    by
      • Recommended
      Home Depot Smiles
      I enjoy my experience every day that I visit this store. Real people...real smiles. Very helpful and friendly to help you find what you are looking for.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Consultative, knowledgeable and non salesy
      The associate that attended to us did so with as much genuine interest in our requirements as my dad, with patience and a good sense of humor. By the time we were done, we bought a fridge, a stove, a washing machine & dryer, a dishwasher and a microwave oven.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Unbelievably helpful!
      Ms. Price in Kitchen Design was amazing at assisting us with our granite countertops, sinks and appliances. What my wife and I dreaded became a complete joy. Can't wait to see the finished kitchen!
      by
      • DIY
      • Verified Purchase
      • Recommended
      Rude and Inattentive Employees
      If you know what you want and it's on the shelf and you can find it, that's good. If you don't, beware the rude employees and inattentive people near the front door when you walk in looking for someone to help answer your questions.
      by
      • Pro
      • Verified Purchase
      My local Home Depot
      Quick, easy parking and full of people willing to help.
      by
      • Verified Purchase
      • Recommended
      Awesome store experience. Home Depot is awesome!
      Home Depot is our favorite. We always receive excellent customer service.
      by
      • Verified Purchase
      • Recommended
      KEvin
      Excellent customer service. Home Depot is our favorite store!
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Awesome store experience!
      Customer service was excellent! I would highly recommend the store.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Service above and beyond!
      Maria assisted us and she was OUTSTANDING. Your stock on a particular item was low, so she took over and arranged for someone to pickup more from a local branch, and deliver to our home along with the grill we had purchased. Everything was flawless, thanks to her. Matt delivered and was very friendly and helpful. He refused my tip, and said it was his pleasure.
      by
      • DIY
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Very Fast, Nice Store!
      Great service and fast checkout. Had all the items I needed for my project at work.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Always impressed here
      I have found items that I can't find at other hardware stores and always get help even if I don't ask
      by
      • DIY
      • Verified Purchase
      • Recommended
      Great Service
      The service I received this time. I was approched by an associate that saw me trying to find an item. His name was Greg in the paint department. The shelf was out of what I needed and he went out of his way to find the item. His costomer service was excellent.
      by
      • DIY
      • Verified Purchase
      • Recommended
      On-line order and pick-up from store
      Quick and easy, with better product selection and better pricing on-line than its competitor.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Great customer service today ..!
      Received outstanding customer service from Paul in tool department. Friendly and professional.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Great service from Wendy!
      Wendy in the Paint Department was wonderful! She took extra time to help me, actually knew what Plaster of Paris was (I was sent all over the store by several associates, only two people in the store seemed to know what it was). Wendy's level of service was similar to what I received from Nordstroms 20 years ago!
      by
      • DIY
      • Verified Purchase
      • Recommended
      Great Experience
      I received immediate help from someone who was very knowledge about the actual products I was looking at. He was able to make recommends and why one product was better than another and for the use I needed.
      by
      • Verified Purchase
      • Recommended
      Excellent customer service!
      The customer service desk solved my problem giving me great relief. All store associates greeted me in a kind and friendly manner.
      by
      • Verified Purchase
      • Recommended
      Home Depot is my go to place for home projects.
      I visit the Home Depot a couple of times per month. My experiences with this store have always been good. The store personnel are very helpful and the selection of products is enormous.
      by
        • Recommended
        Worst Home Depot in the area
        Good luck finding anyone to help you, but if you can find anyone, they are knowledgeable at least.
        by
        • DIY
        Fun Place to Be
        My lady and I had a list of home upkeep items. We stopped by on a weekend afternoon and were able to get what we needed and shop leisurely in the garden section. The nice weather and coming spring inspired us to buy some plants for our garden. It was peaceful and relaxing and a beautiful place to spend some time. We bought some flowers and vegetable plants and the prices were awesome! Thanks Home Depot.
        by
        • DIY
        • Recommended
        Great service, great store
        The customer service was GREAT!! the isles were well-stocked and everything I needed was readily available!
        by
          • Recommended
          Great Store Experience
          The store was well lit and isles were clutter free
          by
            • Recommended
            Great Store
            They are always helpful and I usually find exactly what I came for.
            by
              • Recommended
              Always lots of helpful people in the Garden Department.
              Always lots of helpful people in the Garden Department.
              by
              • DIY
              • Recommended
              Great Store Experience
              Clean and well stocked store. Associates are always willing to help. Would definitely recommend this store for any home improvement purchases.
              by
              • DIY
              • Recommended
              Showing 1-30 of 276 reviews

              Nearby Stores

              Find Another Store

              23651 El Toro Road

              Lake Forest, CA 92630

              4.34 mi

              Rental Center

              (949)460-2608

              Pro Service Desk

              (949)460-2602

              Mon-Sat: 6:00am - 10:00pm

              Sun: 7:00am - 8:00pm

              6200 Irvine Blvd

              Irvine, CA 92620

              4.98 mi

              Rental Center

              (949)726-0408

              Pro Service Desk

              (949)726-0402

              Mon-Sat: 6:00am - 10:00pm

              Sun: 7:00am - 8:00pm

              24332 El Toro Rd

              Laguna Hills, CA 92637

              5.94 mi

              Pro Service Desk

              (949)598-4408

              Mon-Sat: 6:00am - 9:00pm

              Sun: 7:00am - 8:00pm