#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(859)335-7408

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

2397 Richmond Rd

Lexington, KY 40502

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 533 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (533)
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Showing 1-30 of 533 reviews
Not enough employees care about helping customers
Most employees don't want to be bothered by customers. Boxes and displays often blocking aisles. Employees are not trained on where items are and often can't help locate items. Items sometimes not marked with whatever is needed at checkout so is a delay in getting checked out.
by
  • Pro
  • Verified Purchase
4 found this review helpful
Great!
Great service and great prices!Always find what we are looking for and the employees are very helpful.
by
    • Recommended
    Dishwasher
    Home Depot had the best prices on dishwashers. They also had the best price on delivery and hook up. The men that delivered it and hooked it up were gentleman and cleaned up after themselves. A great experience.
    by
      • Recommended
      takes forever to get help with finding and getting info on what I want to purchase
      takes forever to get help with finding and getting info on what I want to purchase also aisles are blocked by boxes, ladders, other stuff prices not on items
      by
      • DIY
      • Verified Purchase
      1 found this review helpful
      Welcomed
      Very pleasant and great customer service and loved the coupon savings on purchasing new washer and dryer
      by
      • Pro
      • Verified Purchase
      • Recommended
      Appreciated employee assistance
      The store is easy to navigate and I have been in the electrical department on several occasions receiving assistance and advice from the electrical store associate on the materials that I need to perform the task that I want to complete. He has been very helpful.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Great experience!
      The store is always clean, the associates are friendly, and the lines are never too long.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Good Experience
      Shopped in the evening and there were still enough personnel to assist us, friendly as well
      by
      • DIY
      • Verified Purchase
      • Recommended
      Great visit
      Ask employee(hardware) the location of an item he took me to it, ask what it was for and ended up showing another product that made what I was doing much better
      by
      • DIY
      • Verified Purchase
      • Recommended
      Great store and staff.
      Friendly and helpful staff. More knowledgeable about the departments they work in than other stores.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Had a great shopping time. The workers are very kind. Thanks!
      The store was clean. A very nice place to shop. I would send my family to this location. The best.
      by
      • Verified Purchase
      • Recommended
      Got What I needed In Short Time!
      Great excellent staff;friendly; courteous and outgoing.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Always a great experience
      I live over 50 miles away, but I always go to the Richmond Road store. As a Military vet, I am always treated with respect, not that I have been disrespected in other stores, but I just like the atmosphere at this store best. Be proud of this store.
      by
      • DIY
      • Verified Purchase
      • Recommended
      A helping hand, a sale made with a friendly smile and dedication to customer service!
      I asked a specific question concerning an item I found on the internet and ask the representative about the price I had found. He looked up the bar code and after we talked I decided on the product that I came in to purchase. Being Retired Military I received the additional 10% off, so I not only had a great purchase but was able to get a great price. Thank you for your service and the tremendous customer support!
      by
      • DIY
      • Verified Purchase
      • Recommended
      always great
      I always enjoy shopping this store. they always have what I need and they are very helpful.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Great selection and employees
      They had what I needed when my local Lowe's store did not,
      by
      • DIY
      • Verified Purchase
      • Recommended
      Great Store Experience
      Employees were friendly and helpful. I recommend for shopping needs.
      by
      • Verified Purchase
      • Recommended
      Nice Experience
      Staff was very friendly, knowledgeable, and professional.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Good Store
      The workers were eager to help, and actually asked me if I needed anything instead of me having to hunt someone down.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Great employees
      I was impressed by the employees. Every where I went in the store, there were associates helping people. If they weren't helping someone already, they offered their assistance. Several employees greeted me as I passed by. When I decided which product I was interested in, the employee in the paint department offered some tips and suggestions for the item as well as pointed out a lower cost option. This is my favorite Home Improvement store to visit.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Service Poor
      Finding help is an issue and Management does not care about customer service.
      by
      • Pro
      • Verified Purchase
      4 found this review helpful
      Always a nice neighborhood stop
      People are friendly and do a nice job keeping the store well stocked and accesible.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Great Store, Very Helpful and Knowledgeable Staff
      This store has really helpful associates that are very knowledgeable and very willing to assist customers. We bought a special order door here and the associate was able to walk us through all our options to help us find the best deal for our needs.
      by
        • Recommended
        1 found this review helpful
        Great Customer Services!
        The products were easy for me to find. Customer Services with the store associate and cashier were friendly.
        by
        • DIY
        • Recommended
        NEVER LETS ME DOWN
        No matter where I go the Home Depot staff and store inventory never let me down. Thank you for paying attention to detail with what you do.
        by
        • DIY
        • Recommended
        great place
        great service/great people...................................................................
        by
          • Recommended
          Great Customer service
          Best customer service I've gotten anywhere. The store manager went way out of his way to make my day easier, very good people.
          by
          • DIY
          • Recommended
          Great store experience
          The store was very clean and organized, which enabled me to locate my product quickly. The associates were available if needed and the cashier was very friendly.
          by
            • Recommended
            Very good experience
            well organized store. nice visit. had what we needed.
            by
            • DIY
            • Recommended
            Made everything easier than I expected!
            I was assisted getting to the area I needed to shop. The staff was quite helpful, and very knowledgeable of what I needed.
            by
              • Recommended
              Showing 1-30 of 533 reviews

              Nearby Stores

              Find Another Store

              2021 Harrodsburg Rd

              Lexington, KY 40504

              4.41 mi

              Rental Center

              (859)260-9410

              Pro Service Desk

              (859)260-9404

              Mon-Sat: 6:00am - 9:00pm

              Sun: 8:00am - 8:00pm