#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(859)335-7408

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 6:00pm

Thu:
Closed

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

2397 Richmond Rd

Lexington, KY 40502

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Customer Store Reviews

  • 4.6 out of 534 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (534)
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Showing 1-30 of 534 reviews
Unbeatable Customer Service!
Lexington HD large center with individual customer attention. Great team of employees!
by
    • Recommended
    Not very helpful in flooring need to help people instead or looking at you and walking by be more helpful its your job
    Just bought it no review yet thanks
    by
      • Recommended
      Harrodsburg store in Lexington
      Good store. Will visit again
      by
        best employees of the work in the world
        friendliest nicest helpful made sure I found everything I was looking for best store I've ever been in
        by
          • Recommended
          Excellent customer service
          I had the pleasure of having "HAZEL" as my cashier. She is a joy! Positive, helpful, and I believe an asset to this store!
          by
            • Recommended
            Location of product very important
            I’ve purchased ryobi grinders
            by
              • Recommended
              Shopping experience
              I shop at Home Depot regularly and they always go out of their way to accommodate my needs. Also I noticed they always keep a bag of dog treats under the counter for every dog that comes in the store. I don’t have a dog but I think thats a very nice thing to do. One lady told me her dog gos nuts when she drives past Home Depot because of this 😂
              by
                • Recommended
                Friendly and helpful
                I go to this Home Depot often as it is near my house. The staff are friendly and helpful. I appreciate the employees and that they make me feel appreciated as a customer.
                by
                  • Recommended
                  Great customer service!
                  Meridith and Valerie are two all stars at this store! Made my shopping experience great!
                  by
                    • Recommended
                    Employees, very courteous, and willing to help
                    I purchased carpet for my home, was very satisfied return to purchase carpet for business
                    by
                      • Recommended
                      Outstanding customer care
                      I am new to the area and was very warmly greeted by the employees of this store. They welcomed me having my small dog with me and gave him a treat. Best customer care in a Home Depot I have experienced in a very lo g time! Thank you
                      by
                        • Recommended
                        Donald Masters
                        Customer service employee (Pua) did excellent service for me! All employees should be like her! She was very knowledgeable & friendly!
                        by
                          • Recommended
                          Selection of light fixtures were great
                          So happy will my two light fixtures
                          by
                            Wonderful
                            Homedepot never disappoints me and my family !! I always find what I am looking for !
                            by
                              • Recommended
                              Customer Service in kitchen area
                              Had a Great experience remodeling a kitchen in my new home. Couldn't have been a better experience with Denise's help getting everything in order for new kitchen and floors
                              by
                                • Recommended
                                1 found this review helpful
                                Excellent Store
                                Staff was very friendly and helpful. Tey were very knowledgeable about the materials I was purchasing.
                                by
                                  • Recommended
                                  Exceptional Customer Service
                                  I am so happy with my new Moen faucet. Thanks to store employees, John G. and Linda W., I was able to buy a far better faucet than I thought I would be able to afford. Thank you for being patient with me and helping to me find the perfect faucet while staying within my budget!
                                  by
                                    • Recommended
                                    Self check out makes it 4 stars
                                    Good selection and friendly associates, but HD is pushing self ck out- not smart choice when products are often bulky or heavy...
                                    by
                                      • Recommended
                                      Drew!
                                      Drew went above and beyond to help me after my contractor stole my.money and never showed up for the job to build out by store. Home depot now has my exclusive business. Drew saved me and my small business! I will forever be grateful. Give him a raise and a promotion.
                                      by
                                        • Recommended
                                        Refrigerator wasn't delivered on scheduled date
                                        I don't like the new delivery process. I waited 10 days for the earliest delivery date of a product that was in-stock at their warehouse. My wait was in vain. No refrigerator delivery on the scheduled date and no one has contacted me to reschedule the delivery. No one at the store or their delivery service can provide an answer about when the delivery will take place. The only solution that was offered was that they could reschedule my delivery for 9 days later. That means a total of 19 or more days would be required to deliver my product even though it was supposedly in-stock. The delivery service they are using does not live up to the expectations I have when purchasing products from Home Depot. The management team needs to address this shortcoming or I will not be ordering any additional appliances from Home Depot.
                                        by
                                          Refrigerator
                                          Terry was very helpful with our selection for our new refrigerator!
                                          by
                                            • Recommended
                                            Great experience in Kitchen & Bath
                                            Denice Kritzer did an outstanding job helping me plan my kitchen remodel...I highly recommend her and Home Depot for this service.
                                            by
                                              • Recommended
                                              Best customer experience!
                                              I had to buy appliances and Terry and John were helpful on our whole home appliance replacement journey. They supported us and helped to build our confidence in our choice.
                                              by
                                                • Recommended
                                                Lazy and rude employees
                                                Team members were unhelpful, lazy, and rude. Did not care about customer service.
                                                by
                                                  Best home improvement store
                                                  This place is the best. Knowledgeable staff that are kind and fast. And they have great stock always have what I need.
                                                  by
                                                    • Recommended
                                                    Great customer service!
                                                    When we were self-checking out we ran into a problem and a cashier Gertie helped us out. She was very friendly and gave us good advice. When we accidentally left the store without one of our packages she ran us down to return to us before we left!
                                                    by
                                                      • Recommended
                                                      The BEST home goods and lumber you could ask for!
                                                      I shop at Home Depot for the quality and price alone. I travel 55 miles from Owenton to Lexington without any hesitation. They have a good product selection and really good grade of lumber that is hard to find any more.
                                                      by
                                                        • Recommended
                                                        brazen insulting cashiers
                                                        Bombarded by 3 older cashiers all saying the same thing, but none of them had a solution. Since I'm supposed to focus my review on the product, I'll just say it was fine. Except for the fact that no employee I encountered would honor sale price.
                                                        by
                                                          Worst day ever
                                                          There is little costumer service at the Lexington Ky. Store. In the past it was the best in Kentucky
                                                          by
                                                            POOR CUSTOMER SERVICE!!
                                                            Cashier was polite, extremely helpful! BUT no one in paint department despite several requests for assistance. No one to help load heavy bags of mulch/topsoil/garden soil etc. When asking 2 employees that were in that area, I was told to load it myself. THIS WAS BEYOND poor customer service. Another customer there was furious for the same reason.
                                                            by
                                                              Showing 1-30 of 534 reviews

                                                              Nearby Stores

                                                              Find Another Store

                                                              2021 Harrodsburg Rd

                                                              Lexington, KY 40504

                                                              4.41 mi

                                                              Rental Center

                                                              (859)260-9410

                                                              Pro Service Desk

                                                              (859)260-9404

                                                              Mon-Tue: 6:00am - 9:00pm

                                                              Wed: 6:00am - 6:00pm

                                                              Thu: Closed

                                                              Fri: 6:00am - 9:00pm

                                                              Sat: 6:00am - 9:00pm

                                                              Sun: 8:00am - 8:00pm