#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(601)898-5566

Rental Center

(601)898-5572

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

211 Colony Way

Madison, MS 39110

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 296 reviews
86%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (296)
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Showing 1-30 of 296 reviews
Looking for exhaust vanvent to replace
Today was a good experience friendly and attentive help
by
    Pine Straw
    Happy to have this store in our town. Do NOT buy the Vigoro Bagged Long Leaf Pine straw....very very poor quality.
    by
      My Favorite Store
      I luv Home Depot Staff and products.
      by
        • Recommended
        Customer service
        Amazing customer service!
        by
          • Recommended
          Awesome Customer Service
          Associates and management team at Home Depot Madison went above and beyond helping me find the items I needed.
          by
            • Recommended
            Amazing Store!
            I cannot express how wonderful the staff is at this location! Secyme, Keri, Jax and Jamison went above and beyond for us to assist us with top shelf items and locating items in the store. The customer service at the store is top notch! Wonderful location! Thank you for making a difference in our experience!
            by
              • Recommended
              Best Customer Service Ever
              The crew at the Madison, Ms. location rocks. What we needed was located on the very top of two different shelves. The staff didn't hesitate to get down what we needed, and did so with a smile on their faces. Secyme, Jax, Carrie and Jamison provide the best customer service my wife and I have ever experienced.
              by
                • Recommended
                Employees
                Pass by several within talking distance and none of them greeted or said hello to us or even looked our way or bothered to see if we needed help
                by
                  • Recommended
                  Bright Idea
                  Was looking for little, tiny round light bulbs - could not find them and asked an employee and she knew what it was and we found it right away - you do not get service like that everyday!! Thank you
                  by
                    • Recommended
                    Not a good experience
                    Was told the store would help me with a order by the corporate office , the employees were ugly talk about me right in front of me to each other, 3 different employees started my order and kept giving it to someone else to finish because they couldn’t figure out how to do it, called manager waited over 30 min and 3 pages for his help when he showed up he did not look at me speak to me the entire time helped other customers will I waited for him to help me , this is probably why the employees were ugly to me they do as they are taught!
                    by
                      Great Customer Service
                      An Exceptional Employee help me from the door to the car. It felt like an old filling station experience instead of a gas station! I was in and out with the help of " Edward Vaughn " within minutes, not the mention I had a large purchase. Please thank Edward for his great customer service skills. He was there ready and willing. Promotion should be in his future!!!! :)
                      by
                        Great customer service
                        Customer service at the Madison store has improved significantly in the last year. Employees are helpful and much more friendly. They seem to be proud of their store and their profession. Keep up the good job!
                        by
                          • Recommended
                          Favorite place
                          Love this store. I'm always ordering from here. If they don't have it in the store..more likely I can order it offline or with an associate.
                          by
                            • Recommended
                            Kitchen countertops
                            I had a good experience with them putting in my kitchen countertops. The only problem I had with them is that the job before mine took longer that the thought so my appointment time was not met but they came and they came and put my countertop in in a timely manner.
                            by
                              • Recommended
                              Sweepstakes is not real
                              I have been completing this survey for years but never seen a winner from this survey.
                              by
                                Friendly Staff
                                The Madison Home Depot has a very friendly staff! I go into the store all the time..so I know some of the workers. They always welcome customers with open arms and will try there best to help you. Thumbs up to this store.
                                by
                                  • Recommended
                                  Satisfied with carpet purchase!
                                  Sales specialist, Marion Sans, was knowledgeable and very helpful to us.
                                  by
                                    • Recommended
                                    Great 3-step ladder
                                    I needed a 3-step ladder. The clerk was very helpful. She walked me to the aisle and even grabbed a cart and loaded it for me! I love the ladder. It is sturdy but light enough for an older lady like myself, to handle.
                                    by
                                      • Recommended
                                      Professional and Courteous Service
                                      Ordered a non-stock lawn/garden equipment yesterday. Craig and Chandra were exceptionally professional and courteous. My first visit will assuredly not be my last as we are only beginning our DIY list for Mississippi residence. (Jerry, age 70)
                                      by
                                        • Recommended
                                        Home depot
                                        They had everything that I was looking for I am grateful for this location
                                        by
                                          • Recommended
                                          Excellent Service
                                          We love shopping at the Madison Store because of the friendly atmosphere and willingness of the employees to assist their customers. It is worth the drive out of our way to come to this store and will continue to shop here. Kudos to the Management and Staff.
                                          by
                                            • Recommended
                                            Associates are very pleasant and helpful.
                                            Associates are very pleasant and helpful.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Poor customer service
                                            Poor customer service
                                            by
                                            • Verified Purchase
                                            Customer Service is back !! This store does a great job of helping !!
                                            Customer Service is back !! This store does a great job of helping !!
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            This store is the place to shop. Every employee is friendly, ready to assist, and go above and be...
                                            This store is the place to shop. Every employee is friendly, ready to assist, and go above and beyond. Hats off to the Management and Staff.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            We visit several Home Depot stores and the Madison Store was by far the best experience we had. E...
                                            We visit several Home Depot stores and the Madison Store was by far the best experience we had. Even though it is out of our way, we will make the trip and continue to shop at the Madison Store. If you visit this store, ask for Brenda, David, or Leon.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            The employees that I dealt with were very friendly and knowledgeable of the products that I was l...
                                            The employees that I dealt with were very friendly and knowledgeable of the products that I was looking for.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            Watch out for Yoland the cashier! She will be ride and not helpful whatsoever! So disappointed in...
                                            Watch out for Yoland the cashier! She will be ride and not helpful whatsoever! So disappointed in the lack of customer service training at this store.
                                            by
                                            • Verified Purchase
                                            Their products and customer service are amazing! In today’s world, this is hard to find.
                                            Their products and customer service are amazing! In today’s world, this is hard to find.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            The WORST customer service EVER! The delivery service is HORRENDOUSLY lazy AND appallingly UNPROF...
                                            The WORST customer service EVER! The delivery service is HORRENDOUSLY lazy AND appallingly UNPROFESSIONAL! IF they do arrive its EXCRUCIATINGLY late! They are NOT accountable. My items have arrived either damaged and/or defective. They do NOT give a confirmation call PRIOR the delivery date. For the purchaser, it's a COMPLETE hassle to reschedule a delivery date. When you phone THIS store for assistance, the employees transfer your call into NUMEROUS departments like they are playing "Hot Potatoe". Reminder: If it wasn't for the patrons, shoppers, clients, and consumers you would NOT have a job. I have refunded/returned all items back to Home Depot. I'll spend my money where I am valued and supported.
                                            by
                                            • Verified Purchase
                                            Showing 1-30 of 296 reviews

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