Reviews for Massillon #3860

Great selection and friendly staff.

I was in a bind with a flooring situation. We are relocating and working on remodeling our new house at the same time. I needed carpet, and fast. Josh, Nolan, and CJ were incredible- in talking through all my options, offering suggestions and solutions, and truly being models of exemplary customer service. I couldn’t be more thankful- I’ve been a long time Home Depot shopper, and never have been very impressed with customer service, until now. This experience has made me happy to continue being a Home Depot customer.

All my products fitted and they all worked for us. That is usual for The Hone Depot for us.

I just love how convenient it is close to home. And 93-96% of the time I find what I needed

Ask any of the employees about the cart problems. These carts would not effect able-bodied folks.

One of the BEST people to work with and shows compassion in his job.

Best Employee's that care enough to help you get what you need.

I bought plant hooks and planting materials at this store. I shop here often. It is an outstanding store with helpful, friendly employees!

I have been looking for a deal like this for months.

they always take care of my large phone orders and fix all mistakes without a hassle

Home depot in massillon is the best! Love the staff there!

they always have different products to chose from

I purchased a mini blind that needed custom cut. Perfectly done. Good price. Excellent quality. Excellent customer service! Always attentive. Thank you!

I love going to this one. Everyone is friendly, helpful & I find that not as many people go to this one as much as they do the other one nearby so this is my go to store!

I was looking at flooring options for a bedroom that we are updating. Not sure we are able to install laminate, as we are both getting a little advanced in age. Very friendly employee showed me an alternative I would have never considered. She had product in her home, and very pleased with it. Due to her knowledge and recommendation, I will be making a purchase soon.

Planting sweet corn for the 1st time hoping our seeder makes the chore easy.

My husband and I go to this Home Depot instead of the other major retail that is much closer to our house. We see employees on the floor and helping people and it is a clean store.

Workers are always willing to help me with my questions.

Employees are well schooled in the area of customer service and knowledgeable about inventory. I've never had an issue at this store.

I bought a workbench that was well made and easy to assemble. The employee assisted me in loading this rather heavy product into my car and was very polite and ready to help.

LUIS RAMOS PROVIDES GREAT CUSTOMER SERVICE. HE MAKES YOU FEEL AS IF YOU ARE HIS ONLY PRIORITY AND DOESN'T RUSH YOU

I had the great pleasure of having Jackie assist me in checking out today, and she was awesome! She helped me find just what I needed and applied a missing discount without issue.

Store is well stocked and clean. Staff is always friendly and helpful. The only issue I had at this store is that they only have self checkout available.

THE HOME DEPOT is a complete store to find all products to complete the home form AtoZ.

Oh my , while looking up at the aisle sighs a store clerk asked I he could be of assistance. YES, The flooring dept was so organized and everything was clearly marked. Becky in flooring is amazing, answered all my ??? with detail. They even helped to put the purchase in my van. Old fashioned customer service is @ your local Home Depot.

I found everything that I needed without any assistance. I was able to get assistance if I needed it, but didn’t need assistance. The store was perfectly clean. All of the associates were ready to work, they were very friendly and helpful. All associates had great big smiles and ready to help customers. No one had any attitudes when I shopped here on my visit. As always GO MASSILLON TIGERS!

Home Depot has the same problems as all large companies, people in management that have no idea of what they are doing. Some nitwit with no mechanical skills made the decision to change the philips head stainless steel machine screws from a standard philps to a combo head. The combo head increases the chance of ripping out the screw head by 75%. Combo head screws are worthless. Virtually no one uses a straight screw driver any more. Evidently the nitwit that made this decision does not know one end of a screw driver from the other.

Open at least one full service checkout for those customers who are not computer savvy or ask your employees to be more friendly helping us.

Virtually every time I shop at your store, I find exactly what I’m looking for!!! But if I seem to have trouble finding it, there’s always a H-D Associate nearby who’s glad to help!!!

Very nice and honest employees and crew members. Thank you.