Reviews for Midtown Kansas City #3021

I purchased 6 of these and so glad I did,

Product was delivered without all the parts which made it useless. I don't care to hear why the system can't pick up and deliver a COMPLETE product. Find ways to make it happen

I bought this vanity top I know you can't believe the price

I used to shop HD exclusively but was reminded of why I stopped. Indifferent associates, on-line / curbside doesn't work - I won't be back.

The best experience I have ever had at home depot. Not one but two people took the time to help me. They were so friendly and spent time assisting me. Thank you so much!

Carlos has amazing customer service etiquette. Very pleasant to speak to.

The store generally has the items I need and the website is pretty good about showing locations of items and stock levels.

The store and its employees have greatly improved over the years period it's now my go to store

Every visit reminds me of the area of KC I want to avoid. Confronting homeless, panhandlers, and sketchy customers is intimidating

This store has crappy service.

I purchased 1/4 " sheetrock and the employee cut it down for me after I had thought I would have to do it myself. I appreciated the extra service.

stock information is usually wrong, nothing is in the right location, good luck getting someone to help you. If you do a pickup or delivery order the people working there will just give up looking for stuff and say they don't have it, but when you go into the store it's right freaking there. Avoid this store at all costs. It's terrible.

I implore you to stress to your employees the need to be custoner focused. Most of the store reps I ran into were trying to get out of my way as opposed to seeing how they could help me.

After three trips to the store trying to locate door hardware for an older home and asking multiple employees for assistance, I finally encountered Mitch. He was kind, compassionate and very knowledgeable. Mitch escorted me to Aisle 29 where we were able to locate the exact items that I needed. Thank you Mitch!

I love Home Depot, but not this... Customer Service cashier -- using his phone to snap a photo of a customer wearing a cap with a political slogan because, as he loudly exclaimed, he felt the same way and loudly added his own, demeaning comments. So unprofessional and childish. Hoping he's a one-off.

Home Depot is my second home. Employees are willing to help and explain me about materials or the way to work in some projects so I have learned a lot of things that I can apply in every project I have.

this store is out of everything

I was happy after my shopping for this store

I was shopping for landscape materials and paint. There was no employee in the paint area the whole time I was looking at the colored paper paint samples. I was disappointing that I was not able to find the color I needed from the paper paint samples and no one was around to help me. So I left for my landscaping materials. I had another female customer asking me for help in what to purchase for her needs because no employees were around. I did end up purchasing 10 bags of landscaping rocks. Yet again no employee was around to help me left heavy bags of rocks of the shelf’s nor load it in my vehicle. Do I have to bring a friend to help - wish I would’ve . At the end of my experience- when paying for my purchase the card reader wasn’t working. After several attempts and 3 different cards- The One Home Depot employee I did encounter went to a second checkout machine and my transaction FINALLY went through. Odds are I will be shopping some place else in the future.

In the future I will be going to the stores on the Kansas side. If I need help finding something in store I should not have to prove that this store carries what I’m looking for and then be talked down to when they realize their error.

"I had a great experience at Home Depot today! The staff in the appliances department provided excellent service and helped me find exactly what I needed. The whole process was smooth, and everything met my expectations. Highly recommend!"

I'm so grateful for the help of Ya Ya can employee at the store on Linwood in kansas City Missouri. I thank you YaYa for your experience in home depot department you are a great and kind young lady and I will recommend you to everyone I know who shops at home Depot.

Cashier Jazz did a great job helping me and checking me out.

Just picked up my item at the locker.

This store is a nightmare. Half the employees stand around chit-chatting, so that when you need help it’s hard to get anybody’s attention. The store itself feels very janky with boxes of things on display crowding the aisles. God help you if you have a shopping cart or wide flat cart and knock all the crap over. Everybody in the store feels mean and angry, and it makes me the same. If it wasn’t close to my house when I need something quick, I’d never shop here.

Online inventory check is helpful

HD has become the Kmart of hardware stores, employees dodge customers and if you are lucky enough to find help they don’t have a clue about anything. I understand they cater more to the contractors. Hope they can survive the loss of home owners business in a failing economy 🤷🏻

Best Home Depot I’ve ever been to! A staff member stopped me and asked if I needed help. Even though she was busy with another customer, she was sure to help me out (unprompted)! Wow!

I enjoy coming to this store, my store. I have gone to other Home Depot stores, but I don't get that, family at home feeling when I go there. #3021 has a great staff, one I can name is Alan Rankin who helped me with several big appliances. I always like coming in here even when I am not purchasing anything.

I've shopped at this Home Depot many times over the years. Today was probably the worst experience I've ever had. The cashier in Returns was terrible to work with. She didn't seem like she wanted to be working there and was rude to myself and all the customers before me in line. I'll think twice before shopping at this store again.