Reviews for North Huntsville #804

I went into this store to find some potting soil and accessories to repot my 2-year old Monstera. I found 5 items: earthworm castings, perlite, tropical plant soil mix, indoor plant soil mix and peat moss. My most expensive item was $12, with the others being $6-7 each. As I approached the self-check, the cashier (Steve) practically ran to grab the scanner before I could even enter the self-check area completely. He asked how I was going to pay for my items and started scanning the items in my buggy. Really, he didn't even know if I was ready to check out (didn't ask). This was a weird experience, but after running to beat me to the check out and asking how I was paying it began to feel more like an accusation than customer service. This guy never asked if I found everything okay, he never smiled, he never thanked me for my purchase and he never asked if he could help. When I go plant shopping, it is an experience that I look forward to. No work stuff and it is pretty much the only time I am alone to just enjoy some peace and quiet. I don't want to talk to other customers or associates...I do not enjoy mindless small talk and do not want it when I shop. This is why I enjoy the self-checkout...I don't have to be bothered. After this weirdness, I went to my car and put my stuff away but couldn't shake how the experience made me feel. I went back into the store to watch this cashier because it felt to me that his "help" was more of an accusation that I was trying to steal 5 small bags of dirt than that he cared about my shopping experience. I stood across the way for a good 5-10 minutes and all single, white males went through the self-checkout unmolested. At one point, 3 of the 4 checkouts were occupied by white males and the lone person at the 4th checkout getting "help" was a black female. The same thing happened when a Middle Eastern man approached (ran to grab the scanner before the customer could) and a black couple came to the register. The first white person I saw Steve treat this way was after he noticed me at the paint counter across the aisle from him, pointing towards him as I talked to another associate about his actions. I asked to speak to a manager and Alicia (who was dressed exactly like fellow hourly associates but claimed to be the salaried manager on duty) came after a bit of a wait. I told her what I experienced and saw after coming back into the store and she said that he was following policy but that it should be applied to everyone. I feel like this is a flawed policy and leaves too much room for abuse or an employee's personal biases to shine through. Just get rid of the checkouts if your employees think every paying customer that comes through with a darker complexion is trying to steal. Like you can't see what happening from standing right there beside the customer using self-check?!? Why let employees take it this far? It's biased and stupid. They also didn't have my tropical plant food in stock...so there is also that. Garbage store.

Very pleased with the service, especially compared to a neighboring competitor.

We called the South Huntsville store and the person who answered the call was the best trained, most pleasant employee I've dealt with over the phone in a long time. She talked us through how to locate numbers online, checked inventory at her store and another, and knew exactly how to do her job and provide assistance. Way to go!

The associates at this store absolutely blew my mind. I’ve never been to a Home Depot (or ANYWHERE ELSE) where all of the associates were pleasant and friendly. Like, what?? Every associate that I encountered OFFERED to help and actually did help. They all knew the exact location of items I asked about. Some even escorted me to be sure I found what I needed. I realize maybe this is ‘normal’ at some stores but nowhere that I’ve ever been. Generally, my Home Depot shopping experience consists of walking into a store and where everyone is too busy to care. No one offers any type of assistance. If I’m lucky enough to find an associate, their attitude is so crappy that I decide not to ask for help, or I do ask for help just to be told they don’t have that item or they send me to the total opposite of where I really need to be. And yes, I know I can use the app. But I LIKE human interaction. I like people so I don’t mind chatting with someone that might just teach me something. I loved this particular store, so much that I’ve told several people about it. The associates treated me like a friend, not an inconvenience. I will drive an extra hour just to shop at this store. Please keep up the good work, you guys restored a little of my lost faith in humanity!! 😊👍🏻⭐️⭐️⭐️⭐️⭐️

quick service AND VERY PROFESSIONAL

Greg from the Garden Center was phenomenal. Not only did he answer all of my questions and pose some that I hadn’t thought of, but he also did it with a delightful attitude. When I decided on a Ryobi mower he loaded on a cart, helped me checkout, and even pointed out some on sale pillows on my way out which I ended up purchasing! When it was time to go he loaded my car and did it with a smile. He was awesome and I will definitely be back to see him when I need help again!

Everyone we interacted with were very welcoming and friendly.

Great folks work there and they take good care of their customers…

Need to hire more associates and teach them to be friendly and greet customers.

Yolanda-the only check out person in the Garden Center today(with at least 15 people in line constantly, was extremely pleasant and friendly to each customer, though she was swamped trying to check people out(on a very pretty, spring day when everyone heads to garden centers to buy plants/mulch, etc. to plant). Made waiting in line more pleasant because of her attitude. a 15 out of 10 stars!!

Home Depot has quality items. I am especially a fan of the Ryobi one plus tools. I have several of them and have had no problems with any of them. They have excellent online service and have several items that you may not think you could buy at Home Depot. I bought a very good mattress from them a couple of years ago. Thanks for the good service and products Home Depot, Ed Wooden

Always a friendly service and greeting in the store.

Hands down, the best Home Depot! We have received some wonderful guidance on completing projects.

Had a great trip today. Picked up a bunch of items for my upcoming move and got in and out quickly and with friendly help.

Customer service representative, Yolanda, is absolutely wonderful.

I bought a treated 4x4 piece of wood, it was in stock and very easy to locate in the store. The cashier was very friendly and thanked me for shopping at the store, overall I will definitely shop here again.

The Home Depot Referred interest on my Home Depot Charge card is great for big ticket items. I have purchased an oven and refrigerator using my Home Depot card. This allows me to pay monthly payments, without paying interest for an extended time frame. With prices being so high on items, like food, gas, electric bills, etc. this is very helpful.

Yolanda is what I wish all your employees were like! She is wonderful, very friendly, knowledgeable of her job, treats customers with respect, very friendly, wonderful customer service example, directs customer to location they need BUT never leaves her register!

Always very friendly, and helpful, the staff at North Parkway Home Depot are a great team.

I needed help getting a ring camera and Adrian assisted me and did a great job in the process

My recent visit was awesome everything in place and clean organized store. Thank you Kaylyn for your help and Wendy for managing great staff and great store

I was very happy with the services of Fatima of North Huntsville, AL store. She helped me find and select the correct sensor for my home.

I brought one A/C filter to check out. Sherrie my cashier explained that if I bought 2, I would get 2 more at no charge. Went back and got two more. Good customer service!

I stopped in the North Huntsville HD for a couple items and was impressed with the number of employees wearing a smile and their wiliness to help!

I always get the assistance I need when I come to this store location. Everyone is very friendly and willing to help whether it is looking for items in the store, searching online for other stores' availability, or simply explaining what tools/parts would best suit me for the project(s) that I am working on.

I love this store because the staff is friendly and always willing to help solve a problem I cannot figure out!

I’ve been trying to fix my toilet for a week, on the third Home Depot trip I was in tears. Ms. V stepped in and saved the day taking the time to really go over the steps to help me out. She got me set up and reassured me that I could do this and I’ve never left a store feeling so fortunate to have a wonderful experience. Her suggestion worked. The store has the friendliest employees and is always clean. Thankful for the advice and time they provide.

I recently shopped at Home Depot on N Pkwy and went through Yolanda's line. What a delightful cashier she was! She greeted me and smiled, and oh her laughter is contagious! Who knew buying corner braces at Home Depot could be so fun! haha Go through Yolanda's line and you'll have a better day!

Yolanda in the garden center is a ray of sunshine. Always happy to help and very knowledgeable on products. She makes you feel like a million dollars

We remolded our home and mostly everything came from Home Depot. Some items although the prices were slightly higher, the quality of customer service was by far better than the competitors.