N Spokane #4719

I recommend this store on inventory. Service and help needs improvement. The service desk did not believe the stock status of its inventory. More employees are doing safety concerns than customer service. Twice recently, on check out, errors occurred due to improper billing. Not because of the error in bar codes, but on the amount of items. - for example I purchase a bundle of 2x2's (12 sticks to a bundle) and got billed for 42 sticks. The check-out employee scan the bar code right, but punched in four two instead of one two for the count.

I would like to thank management for a outstanding job. Paint was purchase, and some how the lid on one of the gallons came off while your employees were loading the paint. While they were loading....as mention the lid came off one of the gallons of paint. Immediatly your employee called mangement over to the vehicle we were driving. Mangement came and immediatly called someone else and a couple other employees came with paint remover, and stain remover to mop up the stain paint, they scrub and clean, scrub and clean....until the pain on the carpet on the car floor was removed. Then they shampoo the car rug and was successful able to remove the paint. What impress me was how fast they moved. They didn't blame, or complain, they jump through hoops very quickly. I was so impress with the work and how fast they moved....really impress me and was so appreciated there fast service, and how they had the right stuff to help clean up......Home Depot YOUR GREAT!!!!!!! THANK YOU.

The employees did not know what an attic fan was or where they were.

Every single employee I interacted with was friendly, helpful and considerate. All of them were more than will to offer me assistance.

Always enjoy our experience at this store. We have purchased many things from big items to small and always find the quality of products to be top notch. The people are friendly and always go above and beyond to help out in any way they can.

My wife and i went to this store to purchase a couple of small items, and to shop for screen doors for our home. We had been disappointed in the selection of screen doors at brand X store. We were very happy to find the perfect door to fit our entry door. The door was up high (as they all are) and would require assistance. Also I needed to pay for it and pick it up at a later date. I went to the gentleman at the desk in the door section, asking him how I could go ahead and purchase this door. His answer, exact quote: “put it on a cart and buy it”. Zero helpfulness at all. I was appalled. We did not buy the door.

It never has what the website says it has.

This is the busiest HD I have experienced in my lifetime. These workers have been stretched because of the pandemic. That being said they are tireless, friendly, and helpful on every level and department. I give them the highest marks for always going the extra mile for the customers and for the company.. Thank you Home Depot.