New Milford #4878

Home depot store in New Milford is two thumbs up. Their quick,courteous, professionals that seem to go out of their way for their customers. All in all, it's a great shopping experience. Plus it seems they have what you're looking for...

Great store, with helpful employees!

Even in busy times staffing has to be ready to take on the call but more then but listen and understand how to best service a customer. You don't send them back 3 times for a product before calling a person that could help them. You don't answer questions in snide ways because you think i should know the answer. There were highlights of good employees who shined who deserve kudos, but most of my visit was definitely not enjoyable.

Horrible customer service, waited almost 10 minutes while Donna chatted to a co-worker before finally getting frustrated enough to just walk the store until I found what I wanted. I will never be shopping here again.

If you are ever shopping at the New Milford store and you need assistance, look for Guido!! He is extremely helpful and a joy to chat with.

PROS and bulk shoppers…please read and save yourself the headache, this isn't the store for us: We flip and restore small multi-families and buy in bulk a lot, we prefer The Home Depot (THD) for the bulk savings and convenience but we previously shopped at the Glastonbury or Middletown locations. IF you do anything similar or find yourself needing pickup/in store assistance/expect to get in and out in a reasonable time, take the extra time to drive and go to a different location, you'll probably end up saving time. The store was clean, and the stock was fine, no problems there. Long story short, we rented a truck to haul 88 bags of insulation (33 R-13's) (35 Mineral Wool R-24's) (20 bags of blow in with rented machine). I asked if I could pay for it and just pick it up in multiple trips (so I don't have to wait on line like we all do) In this case it was worse since I was burning time on a rented truck. Normally, especially if you’re paying for a rental, you pull in the PRO bay, load up and go,15/20 minutes in and out. NOT HERE! When we went in, the associates couldn't find the orders, nothing was pulled, the (assistant) manager Val was nowhere to be found to help remedy the situation. In any event, the store is fine, but not for pros or serious shoppers, took us 2+ hours to get out of there the first time and another hour + to wait for the second load to get pulled...after all was said and done the (assistant) manger Val told the associate that was trying to help us that she would not adjust the truck rental charge. Randy was great, Dennis tried his best to save the day, but two people alone cannot save a store unfit to outfit the local PROS.

Don't waste you time going to any other Home Depot store ...go to New Milford. Everyone here is friendly & helpful. The store is so organized and clean...they had what I needed in stock, and were so willing to help me locate and secure the item. I would like to give a special shout out to my sales associate, Catherine, as well as one of the store managers, Deb. Thank you for all your efforts. Thank you all for having such great attitudes, esp. meaningful during this pandemic. Very much appreciated!

Would not honor online delivery order confirmed date. Offered no solution to correct their mistake. Customer service representative had a “take it or leave it” attitude.