Reviews for North San Antonio #588

clean and well stocked employees were helpful especially in the paint department

My wye adapter on my washer cold water line cracked because it was a cheaper garden fitting. The expert met me as I entered the plumbing area and asked if I needed help. He listened intently to my problem and said I could find fittings in the garden area or I could spend a few dollars more to permanently fix the leak. I told him to go for the higher priced permanent fitting fix. He walked directly to the brass wye fitting and said this will be a permanent fix. I thanked him and headed toward the checkout line. It happened so fast I didn’t get his name‼️ The plumbing expert saved me at least an hour and maybe a second trip I would have made if the garden fitting was chosen‼️🤓👍 I’ll sleep better knowing the leak and water damage potential risk is reduced to ZERO‼️‼️‼️ THANK YOU HOME DEPOT‼️‼️‼️‼️‼️

This place is a joke when it comes to customer service. It’s overlooked twice, even though I was the only one in line people walked around me and were helped. This happened twice.

I needed help with purchasing item online while there was no other customers in line accept myself there were 2 employees one was assisting someone already and the other one was just standing eating chips after almost 5 minutes or more she decided to acknowledge me I was this much close to go ask for a manager but I thought you know what it’s fine let’s get be done with it then the worst part is while I was asking questions she didn’t show any helpful attitude or interest I was the one asking and providing the information asking her to confirm what I know according to my previous conversation with an online agent . And in the middle of the transaction not only that she kept eating chips she held her phone checking herself out !!!!!!!!!!!!!!!! I was so close to just walk out I HAVE NEVER TREATED DISRESPECTFULLY like this at homedepot and particularly this location I am a card holder and loved shopping from Home Depot for their customer service this was by far the most unpleasant disrespectful treatment I received and on top she didn’t ask if I wasn’t the protection plan on my item or if I want to purchase and ask for assembly . So disappointed.

The staff is always so friendly and helpful with any questions I have. Thank you Home Depot !

I shopped at this store for the first time and unlike the one on New Braunfels, there was an individual that immediately greeted and asked if needed help. He instructed as to the locations of what i was searching for and i was able to get in and out.

Always striving to keep our home as a comfortable place. Things break or stop working when we least expect it--Home Depots is ALWAYS STOCKED WITH WHAT WE NEED - A HUGH THX YOU!! Just got a HVAC AND THE REP. FROM WILL FIX IT DALE ELLIS WAS A TERRIFIC HELP IN HELPING US SELECT THE BEST ONE FOR OUR HOME!!!

On one good day, I went to purchase a washer and dryer or to get an estimate written out which I did buy a young man and the washer and dryer department gave me my slip said call it in and pay for it. I tried calling three times horrible experience with that no help no Service. I had to take a day off from work to finally go pay it at the Customer Service when I got there there was an older man who looked like he was really grumpy and tired a long story short. We finally got it done. I told him thank you shook his hand and went about my business, but they have to take a day off from work. Really sucks because I lost a day of pay. I went there to purchase my washer and dryer, which I did. It will be delivered Saturday, but I had to go through hell just to do it and I lost a day of pay. That’s not how it should be.

Too many times you go into a store and the employees act like they have no interest in helping you. You spend too much time trying to find what you need and by the time you leave, you're in a bad mood! Finding what you need is important, but the way you find also matters. This trip exceeded my expectations due to two employees...Josh S in the appliance department and the man who checked me out (sorry I didn't get his name). I know the term gets overused, but these guys DID treat me like "a valued customer"!! I will recommend this specific location to all my friends and family!!!

We are moving next month out off of Highway 211. Hopefully there's a new store already out or soon to come because we've spent a lot of money at Home Depot. We'd hate to lose y'all because of distance.

Sales associates are always happy and willing to help. This store is a bit further from me but I will always go there as opposed to the one on Cambray, where everyone is angry and rude.

Three attempts to order title from the website, and they come damaged to the store. This is most likely not the store's fault, but not offering any compensation other than reordering the tile is not good enough. That's totally on the store. My contractor already moved on to another job and I'm wasting time and energy going to the store dealing with this. The tile should be free and delivered to my house at this point. But no, they're going to make a disabled person go to the store a third time.

The colors and patterns to choose from were so pretty and affordable

Went to this Home Depot to purchase a toilet. I was totally happy & impressed with the customer service given me by all of the employees. Starting with the employee in the plumbing department to the cashier and then to the guys who put the item in my car. It was obvious that customer service is a high priority at this Home Depot! It really shows. It helped me get in and out quickly and seamlessly! Thank you Home Depot employees! I will be returning there for sure :o)

we get home to use our new weeder and we find the safety guard is messing screws now we have to go back to Home Depot to get the screws

We bought a fridge which was challenging for a small space & found the best deal at Home Depot plus friendly & helpful employees named Julie & Susan.

I highly recommend this store…from the time we entered to the time we left, the associates were all so friendly and willing to help…Thank you to everyone for making our visit so pleasant.

Purchased several bathroom remodeling fixtures online for delivery to this store for pickup. Items arrived at store in good to excellent time frame and in perfect condition. Pick up was easy for my contractor and myself. Notifications were clear and easy to follow to get to appropriate in-store location for pickup.

These people actually accuse all their customers of theft, it's ridiculous, even the computer asks if you're a thief. The blue building has friendlier staff and real customer service I switched all my accounts and hate having to even walk in the door

Great customer service

Needed to replace a ceiling fan and found about 70 options

We go there because we have too, Lowe is to far.

Very Nice Lady at Pro-Desk Exit closest to the Door! Always in a Great Mood and Very Helpful!

The service person was knowledgeable, responsible and delightful.

I love the store and employees there but the parking lot is not safe. There's been a lot of young and older men hanging around not doing anything just outside of the parking area. I assume they are looking for day work or an opportunity to help themselves to your belongings. I can't send my wife by herself anymore unless things change.

Every single time I go this or any Home Depot store I notice the staff will follow you and check that you scanned everything at checkout but not offer to help or be even the slightest bit of help while shopping. I hate having to use Home Depot, customer service is non existent

Employees don't help, nobody wants to work, nothing gets done, only if you do it yourself. This Home depot takes DIY to the next level. They should pay me since I did their jobs.

Long wait at the self checkout line. No live checkers on registers

Kevin in the garden center, although a new employee, helped me and found answers to questions. He also loaded 30 bags of mulch into my car (2 trips) and was pleasant, kind and careful in spite of the fact it was a hot day. Richard in customer service/carryout was so patient when my gift card didn't work because I needed a PIN. I stepped aside and obtained the PIN. As I was working on the PIN I was impressed by his respectful interactions with other customers. He continued with my transaction once I got my PIN. He is extremely knowledgeable, friendly, and again, patient. He's a keeper!!

Home Depot is absolutely the worst customer service I’ve ever experienced, they sure can check your cart to make sure you rang up everything but good luck asking a question. Rude, disrespectful and unprofessional.