Reviews for North Shore #4912

If you are independent, you must download the Home Depot App. You can find the location of items on your app without asking for help or pay for items without waiting in line.

This is a just a general observation, but I never go to this store if I think I will need some technical help or recommendations. There are some experienced, helpful staff, but a customer can't expect to regularly find that here. Even a basic questions, such as "where can I find_____?" an associate often doesn't know or you can't find an associate. Some will not even look at you as they pass you in the aisle, so you have to get their attention.

Understaffed poorly managed. Save 2% tax

We went there to request a person to visit our home and take measurements for carpet and door replacement. The staff was poorly trained to help us. There was too much time wasted by us when they were trying to figure out.

I have been going to this location for quite a free years and I have seen a considerable improvement with their customer service! The staff is helpful and always smiling!

I dread going into the store and meeting customer service because the staff are either talking about inappropriate subjects in front of customers, looking at their nails or talking on the phone with friends. It makes the customer feel they are in consequential and shouldn’t be there it is so sad to see, a store with good products tainted with such poor service!

I love this store and the employees are very helpful.

I am happy to report that for once I received great help when shopping at Homedepot. The gentleman’s name was Shy. He was courteous, kind, walked with me to every isle I mended an item from and provided useful suggestions. Thanks Shy for doing your job well!

Great layout, easy to navigate! Staff is very knowledgeable when the need arises

The staff makes the store...it's like a family atmosphere at a big box store

lauren the cashier was great

Lauren was extremely helpful during my trip

I received outstanding customer service!

Makes shopping for construction easy & a delight!

I love taking trips to Home Depot.

Great store and workers

I needed bird food and found the brand I use at a good price.

Got charged double for what I needed for fencing.

the cashiers here are very friendly!

every time i come checkout the cashiers are always smiling and attentive

My cashier Lauren was extremely helpful and made sure I found everything ok

my cashier went above and beyond to make sure i got what i needed

I love Milwaukee tools

I had home appliances delivered. Each one was damaged. I refused the shipment, but they only credited me back 1/2 the shipment and i'm still dealing with this almost three months later.

Associates are not very friendly at this store compared to others. After i purchased some items i noticed that the return value is lower than the purchase price. Why is that seems like a ripoff

Friendly and knowledgeable associates. Great customer service

Service at this location was a 10/10 from coming in being greeted to being helped with finding items and leaving the store getting help putting my items in my truck

I brought power tool and I had a amazing experiences ,two words fast and friendly.

I found everything I needed at a good cost. I was greeted right away by an employee named Ron B and he asked if he could help me find anything. I insisted I didn’t need help, but later I absolutely needed help and he was there to assist. I was so happy with his customer Service. I’ll look for Ron anytime I come to this location. Very knowledgeable and very kind

I was in and out with a smile