Reviews for Oakland Park #249

I would like to Say Thank You to two of your workers Denise and Tawanda They helped get the lines under control as I went to service desks and those lady’s were on there phones talking and did not care that the lines were long Tawanda ask them to call customer and they started getting the lines down these two kept cool and talk to each frustrated customer that were there made my night to see the lines move but to see management jumping on and giving direction thank you

Purchased lumber with no assistance or help offered. Never greeted going Couldn't find lumber cart. Military discount on file. Asked but never got it.

I had several large orders starting with the first order that got screwed up that I can't even write in this space how many times and how many problems occurred with this order. Still to the date of writing this I am still having problems straightening out this order what a shame what an embarrassment for Home Depot I had canceled another $18,000 worth of order because I just couldn't believe it. What a shame

Bought a drill with added battery it was a great deal

Every staff member is rude, unhelpful, uninformed about their products: the store is always Store filled with unloaded palettes of merchandise that blocks aisles or access...supervisor or manager must be the problem since they seem to hire the worst and not care about customer service or training / supervision of their employees. Disgusting shopping experience.

I brought a soursop tree plant from this store and it's doing so well .. So happy for that

Unfriendly cashier. She had her back to me while checking out. She was training a new cashier. Very unprofessional .

I am happy with the purchase

I was looking for tropical easy to care-for plants. The staff was very helpful and gave good advice.

Can’t say the same for the Sunrise store. This store is less frantic and the employees generally seem friendlier. Helpful and thoughtful .

The Home Depot in West Oakland park need to stop promoting people, who does not know how to respect customers , and you have to wonder if they are following the home Depot operating procedures .I really feel sorry for the store manager in this situation.There is a lot of work that needs to be done in that store specially with the supervisors .

Great Service, store and parking lot could use a good clean up

Great customer service

My husband and I waited a very long time (one cashier working) to exchange a light bulb to a different watt. We arrived home and it didn’t work. We went back to Home Depot and upon arrival we noticed the line was extremely long (again). We asked to speak to a manager since the lightbulb wasn’t working we just needed to get same item - not an exchange nor a refund. The manager Rufus never apologized for the inconvenience of us receiving an item that was not working, instead he said the lightbulb was not the right one and wanted us to go back in line to do the transaction. What transaction? All he needed to do was give us the lightbulb that should have been in the package. Rufus BLAMED us for not inspecting the lightbulb. He rudely refused to take care of us and told us to go to the line to have the cashier ring up the return. We asked him for the District Manager’s name and phone number. He said his name quickly, didn’t offer to write it down. We asked him for the phone number and he said he didn’t know it and walked away from us. We had to purchase a second lightbulb and drive 3 miles to the Ft. Lauderdale store to get good customer service. I’m extremely frustrated and appalled to his lack of consideration. Rufus goal was simply flex his authority instead of doing what was right in the moment. We will never shop at the Oakland Park store again.

Purchased four KitchenAid Appliances from an outstanding Sales Representative

The cashier Goldberg has an excellent customer service

Amazing customer great staff great managerment

The employees have horrible customer service. The rental tools department took me through the wringer about renting a tool. Darnell is an awful representative . He is also very disrespectful and carried a demeanor as if he is doing me a favor by letting me rent the tools when I am a paying customer. This has been by far my worse experience at any home depot and I have never shopped here before. The google rating are accurate and the 1.7 stars is too high of a rating . I would not have shopped here if the surrounding locations had the tools to rent . I had to make a total of 3 separate trips to borrow one tool, because the guys in tool rentals piece-mealed everything I needed to bring one by one instead of telling me all at once or either time on the phone when I called. I called prior to ever visiting the store and was not made aware of all the additional requirements and restrictions to borrow a tool. Also I had to rent a separate truck because the apparently the hitch on the truck that had been used several times to tow equipment, conveniently was not good enough. The managers including Will did nothing to help improve the experience nor did they correct Darnell’s attitude or his customer service approach. I forgot to mention he stopped ringing up a customer in front of me to ask me what was my issue as I waited in line to speak with him. He’s extremely unprofessional and should be Fired at best and remediated at the least. I spent over $1700 in Home Depot in the last week to complete a project and this is the type of thank I get. NEVER AGAIN!

I received a letter from Home Depot, reminding me that I had not purchased anything in a while, and that they would lower my credit line if I didn’t purchase something within the next few weeks. So, what the heck…..I went in and I bought a storage tub, which I can always use. The cashier, Steve; was friendly & helpful; and he helped me to apply my military discount. Two thumbs up!! (\ (\ ( -.-) o_(“)(“)

Not enough cashiers and the self checkout was closed

They are always helpful and knowledgeable.

Each time I go, no registers open and big lines. They save pennies, it costs me money to stand inline.

Great store very good customer service

Antonio rocks! He was so helpful showing me how to use the lights with the paint swatches and lightened my paint when I asked if it was possible. Because of him, I would come here again. Behr paint is really good, but service matters, too - thanks, Antonio!

After a long hunt through the store for an item, Lee noticed me looking around and assisted me right away. Help me find needed product. Very professional and helpful. Thank You

I’m shopping in this store every month and always I have pleasure in shopping here!

I just want to say thank you again to Tarik in Flooring kind heart and he helped even when the that rude lady over there would not do anything but the point of her finger. This gentleman took time even though he didn't know he did not walk away he said I'll come to help you and you know I respect that he was honest with me and he did not walk away like most He had great people skills he was taught right im a parent and a business professional. So Thank Tarik for his help

I bought things for my house in there and that’s the store I have my credit card from

This store has THE worst associates. I have never heard "I don't know" so much in a service industry/diy store. Where do get the employees. Fire everyone and start over.

Shop there less than a month ago