Reviews for Penfield /Rochester #1247

It took assistance to find the shelving we were looking for, but Excellent assistance was given today in the crowded store. The checkout lines were finally organized and went quickly and smoothly.

When I called they answered the phone immediately they answered all my questions and we’re kind and courteous when I arrived everyone was wearing a mask they help me load my purchase the cashier was extremely nice and got me assistance to load my purchase in my jeep the young man help me load my purchase and was very kind and courteous even though the store is far away for me from other stores I will always come here now

Great customer service in the store and great follow-up by the carpet installation team!

Products are easy to find with good stock and selection - I can always find what I need.

They’re trying to keep everyone safe while still having great customer service.

Pleasure to shop at Penfield store. Employees are always friendly and available to assist. Thank you

The location is very convenient to me and the employees are always very helpful.

I HAVE OPTIONS BUT PREFER THE PENFIELD STORE

Was in this store last Saturday. Walked past 6 different customers with no masks. No employee stopped them. Saw 3 employees with masks pulled down or no mask at all. They were around customers.

Love shopping at this Home Depot! :)

We have been working on a home improvement project since January and have visited this store at least 20 times through the covid impact and beyond. Everyone at this store is helpful, kind, and amazingly knowledgeable. Every time I visit, there are at least 3 or more associates that ask if they can assist. They auto-extended the date for the measurement of my carpet install due to the pandemic. They also extended the free installation sale because of the same. They are truly a great retail operation. Thanks for all your help.

There is no point to ordering online for "quick" pickup. I still waited almost 24 hours for the email that my items were ready. When I arrived they still had to call someone from the back to go get them, from the aisle they were being sold at (I could have done this myself). I still had to go into the store and wait. Online ordering didn't make anything quicker, more convenient, or safer. The only friendly person was the gentleman at the door. Everyone else was cranky and not helpful at all.

We came to this store for our annual tomato plants. The garden center was very well organized. We bought a couple packs of annuals also. The check out went very well. We felt very safe in this store as all their employees wore face masks and gloves and there was hand sanitizer in the store. They always have everything we need. The associates were very helpful.

The staff member That I asked for help was very rude and short I told him I was looking for a 2 gallon water in cans per the website they were well over 100 in stock his reply was well if we have that money and if they were that easy to fine we all know where they were just relax we’ll find it I told him I don’t have time to play games I need to get home as I have a brand new puppy at home

The woman in the paint department should find a job where she does not need to interact with customers. She is useless

Great service...helpful employees.

Chloe knew what we needed (even though I gave a terrible expiation) and exactly where it was. Loews is never that good. We are going to be permanent customers even though it is a longer drive.

Amazing service from professionals!

Love this store. Great staff clean building and they always have what im looking for

I was impressed, in particular, by the flooring dept. My husband and i were confused and under pressure to make a different decision on floor tile for our new front entrance hall. Fred in flooring was more than helpful...in fact, he remembered us from when we were searching for replacement carpeting several months ago.

aways friendly helping you find the right product

My visit was good with the exception of Home Depot's new checkout procedure. I'm not really all that thrilled with self service checkouts.

This store has over a number of years now been very helpful in a number of home projects.and generally well stocked.

Employees were very friendly and helpful

Make sure if buying and Mortar products to check bags for water marks or hard spots. As I had a lot of lumps in my bags I had bought

Love this store great employees

Shop at this Home Depot all the time, and the sales associates are helpful, knowledgeable, and friendly.

Excellent name brand products and competitive pricing. Everyone is so friendly.

Michelle was the most helpful employee I ever encountered!

No traditional check outs. Store completely converted to computers - avoid!