Reviews for Quincy II #2608

Staffing inadequate. Poor greeting skills. Poor safety checks, resulting in paint spilling in my vehicle.

Went in today for moving supplies for a military move, couldn't even get down the aisle to get to the products. (That carriage in the middle of the aisle is not mine, mine is shown in the bottom right corner). I asked a sales associate for help finding something and he was less than willing to help. Him and another sales associate joked at how messy the aisle was saying it was "crazy over here and someone needs to clean it".... isn't that their job??? I wasn't able to find the boxes that I came in looking to purchase. I shop at this location regularly but this experiences makes me never want to go back. I may have to start shopping at the other Quincy location instead.

Although I mentioned family on the building materials area for both contractors and home owners this store needs improvements. Getting products and then bringing to the vehicle is excessive. Home Depot should have a drive in yard to load, that is a one stop process

They had the KitchenAid dishwasher that would fit the space for 133.6 inches available height but the link to buy it was not functional. It took a trip to the store to buy it and the printout showed the wrong thing. The employee did verify he ordered the correct style and kindly responded with an email so I can prove what I tried to buy in case the wrong one is delivered. I will insist they uncrate it so I can check for style, height, and any damage. Home Depot badly needs a quality improvement hotline!

Salesman Mark was there to help , told him my needs and he was there to offer his recommendations , which I’m glad I followed , carpet was cut and ready for me to pick up , thanks

When I go to Home Depot and go to eg: plumbing, electrical, flooring I see employees standing around talking to each other paying no attention to customers trying to determine which products to buy. This to me is a waste of of resources to help benefit both the customer and Home Depot

Every time I went to this store, I was able to get everything I needed for renovating my bathroom. Last stop was ordering a cabinet (review to follow) keep up tge good work with keeping this store stocked.

The store has what I need. Prices are generally good. But they need more help. No open cashiers, two out of four self check out down.

Excellent Customer Services. Alexandria addressed all of my corncerns about the sale of 2 portable ACs that I was not able to ordered from home.

I sat with Luber to design my kitchen and purchase cabinets. He was very knowledgeable , kind and helpful, Professionally he knew everything about all of the products and how to find information online to answer my questions. I purchased all of my cabinets from him and will be back for counters,

CXM MANAGER BRIAN L, AND OVERNIGHT CREW MANAGER CLAUDY ARE THE BEST . CREW MEMBERS DAMANI, ANGELA AND DALEY ARE TOP OF THE CHART. THANK YOU TEAM FOR WELCOMING YOUR CUSTOMERS AND MAKING US WANT TO COME BACK. GREAT PRODUCTS, AND QUALITY SERVICE🙏 .

I expend more than $2000 in an order and after that I give them two days in advance to prepare my order. I show up and my order wasn’t ready and they make me wait for almost 3 hours to get everything. Not only we’re missing some items but to make the matters worse they gave me a seven dollars ($7)ridiculous discount for being sorry about the delay. Thanks for nothing Home Depot.

The return policy , asking for an id when I am a pro extra customer with an receipt

Had to pick up an online order. Called and was on hold for 25 minutes. Call was dropped; next attempt the phone rang forever, then once it was answered, was on hold again for a while. Once I was engaged, everyone was pleasant and cheerful and the rest of the process was delightful. They just need to Answer The Phone.

Convection fan on range didn't work and they want me to return. Last thing I want to do. Already disposed old range. Stairs and removal of doors and getting help. I just want fixed. Hope repair goes well. I like this model. Heats fast

I have had some trouble in the past getting items delivered timely that I ordered online partly because they got routed to a different store. So I went to customer service at this store near me in hopes they have inventory to ship direct to me. Expecting delivery three days later.

I was buying some supplies. A helpful agent inform me of the sale on an item. I stocked up on it. I was appreciative on on being informed. I'm sorry I didn't get her name to mention.

Quincy 2 must be their showcase store .Plenty of stock great service.

We cleaned our gutters that afternoon, beating the rain.

I will definitely be shopping at this location more often

Bought battery operated ryobi garden eqipment (very happy}

Love the store as I used to run the pro desk! However the isles are too full of clutter and stock should either be centralized or put away!

I shop daily for work and this store has everything, everyday! Couldn’t get my punch list done without them and the supplies!! Thank you for your service and commitment to us contractors!!

Avoid this Home Depot. Terrible customer service. The Home Depot employees I interacted with could care less about helping me find something. Go to Curry Hardware down the street where they pride themselves on customer service.

Very clean and organized store. The staff is very knowledgeable and helpful. Definitely will go here again.

Just about the best experience I've had at a Home Depot.. The best !

I had an absolutely amazing experience at Home Depot I purchase a clothes dryer, plaster, paint and tray I needed assistance from someone that is knowledgeable I definitely found it in the supervisor Kaylee She was so extremely helpful ,informative, kind, respectful , patient, sweet , caring Definitely will look forward to go in any shopping with any questions directed to Kaylee Amazing customer service skills Home Depot is extremely lucky to have you as an employee Thank you so much for a great experience

Don't shop here terrible experience every time and no one seems to care.

I couldn’t help my tenants without Home Depot