Reviews for Richardson #556

I rarely ever even see anyone besides a cashier who’s willing to help me at this location. If there are no humans to interact with it negates the whole “human interaction” benefit of going to the store and I can get the same thing typically from ordering online and have it delivered.

Easy to find what you are looking. Would be nice to see more than one cashier. Plenty of self checkout, but some items require an employee. There are plenty of employees walking about to ask for assistance,

I've been to this store hundreds of times and they almost always have what I need. The employees are always friendly and helpful.

The manager of the Paint department Gandhi was very helpful and went over and above my expectations for Customer Service. I would rate him on a scale of one to 10 as a 10+. Gandhi stayed with me through checkout and was very hospitable and I am a new Home Depot card member.. I will definitely recommend Home Depot to my friends and I will continue being a customer. Thank you.

Your employees need to know where their pay checks come from and I don’t mean from the Corp Ofc. Being nice and assisting a customer is an opportunity for that customer to actually buy more.

They helped me and my wife loading garden stuffs on the shopping cart and on our truck

I bought heavy bags of rocks for my yard on Wednesday afternoon. There was no help in garden. I saw one employee was on the forklift so I did not want to interrupt him. Later I saw Peter (the Asian boy) was pushing the cart. I asked him for help. He greeted me and said yes he will help although he was busy. He helped me lift heavy bags of rocks to put on my cart. Those bags too heavy for me because I am 67 years old. I have one hope that home depot will keep this kid as valuable person. He respects elderly people. I believe he has a very good family taught him to be respectful. He looks young so I thought he is about the age of high school graduates. But when I asked how old is he, he said 25. I was surprised. Still, I am very appreciate him. In the future, I will come back again.

I went in to browse for countertop install. I was informed that I could have an estimate done on my countertops but they would prefer that I pay half of the amount of the job to ensure the estimates aren’t done in vain. I felt pressured to pay the amount just to have someone come out. They stated the amount would be refunded if I decided not to choose Home Depot, but why the pressure to pay half of the full install up front? This experience was nerve wracking.

I bought bags of soil and stones to build my garden. I needed help loading in front of garden. The lot loader was busy with other customers so they couldn’t come to help me. But I saw Peter immediately helped me loading heavy bags and stones on my truck. He is not lot loader. I heard he said he is only an order picker. I saw him very busy and he was sweating a lot because of the heat, but nothing can stop him. He is unstoppable and very enthusiastic. He deserves an offer to move up at home depot.

Excellent return experience from online order which I returned because it was no longer needed.Frjiendly and competent employees!!

I came in to buy an appliance and plumbing stuff, I met Peter, the Asian guy was known as a famous order puller and great customer service, I was lucky to meet him because he helped me a lot. Although he is not an appliance associate or plumbing associate, he tried his best to figure out what I needed. Great job Mr Peter! This store is smart at hiring the right employee.

Awesome customer service and quality products

Crystal in customer service was so helpful. She helped us with our issue of a military discount with knowledge and efficiency. She is a great asset to your store

Your employees need to know where their real pay checks from. Ie THE CUSTOMER SO by showing them where something is located with a friendly demeanor also assures repeat customers. FYI.

Poor customer service

The worst service !!! Not helpful it all more preoccupied about eating and texting!!

I was trying to find a battery pack. No one around to unlock the cage they were in ???

Today, around 8 PM, I went to Home Depot to pick up items and attempted to complete a phone sale at the customer service department. Unfortunately, Liz and the night manager, David, completely refused to process the payment over the phone. I was standing there with them while they looked at the company account, which clearly showed my name and company information. I also provided additional verification by showing my credit card (which matches my name) and my Texas ID. Despite this, they still refused to take the payment. Liz repeatedly stated that she was "following policy," but when I asked, she was unable to specify which policy she was referring to. This experience was frustrating, as Home Depot employees and managers should be trained to handle such situations and resolve them efficiently. The reason given for refusing the transaction was that there was "no purchase history" on the account. This explanation was disappointing because we have two different company accounts with Home Depot, both of which have been used to make numerous purchases in the past. For some reason, she was unable to locate the purchase history. For years, we’ve sent crews to Home Depot to buy materials and have never faced issues like this before. However, today was different. Due to this unnecessary delay and refusal, I was unable to get the items needed to resolve an urgent issue at my company. Standing out in the cold weather, unable to complete the purchase, was not the experience I expected from a company like Home Depot

The title of this review says it all!

This location is always fantastic. Beautifully merchandised, organized, and clean, all employees are helpful and seem happy to be there. This particular visit I went to the flooring department and was helped immediately, the associate did a great job and was professional, efficient, and very friendly.

ALL WAYS ABLE TO FIND SOME EMPLOYEE IN AN ISLE TO HELP ME FIND STUFF.

I attempted to rent a 12-foot moving truck from Home Depot, but they ended up cancelling my reservation the night before I needed the truck for a move. I received a confirmation email. I even went to the store and confirmed the reservation in person. But later that same evening I got the cancellation email. I couldn't find nearby trucks at other Home Depot stores so I went to UHaul and actually got a BIGGER truck for MUCH cheaper than Home Depot. I'm never renting from Home Depot again.

This location has never failed to have what we need! Friendly and attentive staff with lots of good information and help.

I bought a Whirlpool refrigerator on 10-14-2024. the sale, the staff and the delivery came off without a hitch. The refrigerator is working perfectly, as I thought it would. Kudo's to the Garland Texas store at Buckingham and Jupiter, nice work guys

I ordered a stand up storage , the lady at the courtesy desk helped me, very nice, supposed to be delivered today, being Tuesday, it's not even shipped out for delivery, poor delivery service

I bought Makita to discord really good and the very last For all day, It right that I bought this products

Went to buy multiple items and all reps were helpful until I got to checkout and asked the person if I could get two propane tanks. He said he didn't think so and went outside to "check". He said there were none left. I went out after paying for my other items and downloaded the app and purchased two tanks. Horrible attitude

I shop stores 0556 and 0559 regularly. They always have the things I need, even if I didn’t know what I needed when I walked in! Both the store employees and customer service are super helpful (when I need them). Both locations highly recommended!

I recently had a disappointing delay in 4 kitchen appliances purchased. The initial wait was almost 1 1/2 months then it was delayed 1 1/2 months again. I called and spoke with Juan and he was not able to assist me but referred me to a manager Heather. She was suppose to call me in the morning since he was going to leave her a message that she should see upon arrival the next day. I never recieved a call. I called about 1030 am and did not have a good experience with dealing with her. (I left a detailed review on her prior). This review is to praise Claudia who assisted me SUPERBLY upon MY recommendation to Heather. She took the time to have 2 of the appliances come in sooner and 2 new appliances scheduled to come sooner also(a modest increase from my original cost). She followed up with me and was kind, knowledgeable and thorough. My husband and I came in that day & got a refund and she then assisted us with our new purchases. I left happy! I would also like to give a special recognition to Oliver for the original purchase. He was just as outstanding as Claudia. These are the type of service members that keep me coming back and not going to other Home Depot's. Thank You

The employee name Peter (Asian) helped me find the product that I need to replace. He greeted me very respectful and he was willing to help me while he was busy. He is a good worker.