Reviews for Riverbank #1842

The self checkout does not provide the customer service that a human provides. I miss that interaction.

Sale Specialist Allison is very knowledgeable

you can't find anyone to help you

2 employees took me to the items I was looking for. I am a senior citizen, and truly appreciate their helpfulness and pleasant manner

I DONT KNOW ALEX LAST NAME HE HELPED US COUPLE OF TIMES HE HAS AWESOME ATTITUDE HELPING CUSTOMERS. I NEEDED HELP TO CUT A WOOD AND ALEX LEFT HIS DEPARTMENT TO HELP ME SO KIND WE NEED MORE PEOPLE LIKE ALEX. IF I WAS A MANAGER OR STORE OWNER I WOULD PROMOTE A PERSON LIKE ALEX GOD BLESS PEOPLE LIKE HIM. ALEX WORKS IN FRONT CASHIER OR IN TOOL DEPARTMENT NOW. ALEX KEEP UP THE GOOD WORK WHERE EVER YOU GO 👍

Very bad customer service by Syed and Chris. Both wanted yo be left alone, they had no familiarity with the different vinyl floors and so rude and disrespected, please get some good talent or you'll continue to lose customers

Excellent employees. Always welcoming and willing to help.

I purchased a shower door on Home Depot online. Home Depot confirmed delivery however my product could not be found on the receiving docs. Jennifer went above and beyond and conducted the search and a very professional manner. Home Depot needs more people like Jennifer to do due diligence. Please thank Jennifer on my behalf. Her customer service is what’s keeping me as aJennifer went above and beyond and conducted the search and a very professional manner. Home Depot needs more people like Jennifer to do do diligence. Please thank Jennifer on my behalf. Her customer service is what’s keeping me as a loyal customer with Home Depot.

We waited over 30 minutes to have a piece of Ryobi lawn equipment unlocked to be purchased. Nobody assisted us (even though 3 people at the service desk were available). We left and went to another hardware store to make our purchase. Home Depot needs to do better. If items must be kept locked up, there needs to be a better system for assisting those who need to make a purchase.

Happy with my purchase ī

We love the paint department and the help we get

We purchased a refrigerator and delivery was super fast thank you Home Depot!! Great experience & fast services!!

I needed wire was locked up in a cabinet. Took a long time to get someone to unlock the cabinet. Then they have to bring the wire up to the register. He was so busy l did more shopping and still healdup the line to wait for my wire.

Always have what I am looking for.

We needed a freezer for our garage and bought the floor model at a huge discount. Yes it had a few dings and scratches but hey it's going in the garage right. Same warranty and runs great. No regrets.

I pay with my debit card, I didn't bring it with me, I had my receipt and the product I bought, they gave me store credit.

There’s a woman by the name of Terri, she used to work in returns and was the most helpful person. Terri knows her job details very well. I run into her occasionally on the floor and she’s always helpful. It’s nice to have this positive interaction with Terri.

Employees are more polite lately. Only the ocatinal slacker. But Issac not the best employee. He doesn't deserve a raise. He was rude to his coworker and rude to me.

The last product on the shelf that we needed to buy was opened and missing a few pieces. We only needed 6 items, and the bag still had 6. Since we were willing to buy the opened product we were given a discount and the cashier helped us quickly use the self-checkout.

Drove from Sonora to Riverbank for lumber, stopped by paint department for paint and was met an very nice helpful employee. So refreshing to meet someone who seems genuinely pleased to help you, thank you Michael Lopez.

Either for insect spray (Ortho.)and/or fertilizer (Scotts) for the grass Home Depot has it all. But the multiple outdoor products are not all. Home Depot has top of the line Air Filters, Water Faucets (Kohler) , Toilet Seats, light bulbs (GE)of all shades and even a good old piece of chocolate at check-out

Most of the employees seem to have time to answer my question regarding inventory. On occasion I find myself expecting tool selection (an individual 2” x 1/4” drive socket extension) to be as I recall for the hardware stores of old, rather than the tool being bundled and sold as a “kit.” My tool box is flooded with tools that I had to buy (in a kit) in order to get the one that I needed! One area of this store that screams “Help me.” is lumber. It seems that this condition is ubiquitous throughout the “big box” kingdom. There are lumber racks where stickers are more prevalent than good lumber; culls abound. Recently I was shopping for some 16’ 2x4s. I was directed to the rack labeled as 12’ 2x4s. I took out my tape, and sure enough they were 16 footers. The price at check-out was as marked on the 12’ sign. Pity! Recently when purchasing fence pickets, I flipped through 20 boards to find 10 that were acceptable (Who wants a fence full of knot holes and split/cull boards?). Who does your lumber buying, and what does their fence look like? You get the point. A 4-H Intern would do wonders for your store (and the Intern just might learn a bit about lumber).

This store has helpful employees and seems to be well stocked.

The associates were so kind and helpful on one of the busiest days.

The Riverbank Home Depot is the best kept location in the Central Valley. The store is always clean and well stocked! The employees are always friendly and helpful. When I need something from Home Depot, I always try to visit this location.

We were overcharged and when we went back to let the cashier know, she denied her mistake, took me to customer service to speak to a manager and never apologed when it was discovered that she overcharged us by $5.65!

Great price, looks nice in my flower beds.

I was in the store on 3/23/24, picked up a few items and went to the garden section to check out. I NEVER use the self check so waited for the available cashier to check me out. That was fine, don't mind waiting. When it was my turn the cashier never said a word to me, rang it up and while I paid (with card) he walked away and told me to just take the receipt when it came out of the machine. We were at the station that has the window and the cashier in inside. His name was Herbert and guarantee you that if I see him as a cashier or working inside to help me I will go to someone else.

This Home Depo is the best, personnels are friendly, helpful and professional and we've been to quite a few

A knowledgeable employee helped retrieve water tank and all necessary fittings plus saw purchase thru check out and loading items into my pickup. Wonderful place to go with great help and selection