Reviews for Riverhead #1222

they are rude and do not care about you or what you need cashiers and employees are very unfamiliar with any products

We got to the Garden Center while it was still open to pick up a tree. No one greeted us, and no one mentioned that they were closing early. While we were walking up to pay the cashier walked away from us saying that we’d have to pay for the tree inside, wrap it and cut it, and put it on the car ourselves. Guess the Riverhead Home Depot is itching for a lawsuit given how easy it is to get hurt on a saw or tangled in the tree mesh. We should have left it but, not wanting to disappoint our kid we hauled it through the store and managed to get it in the car. Someone did come out of the woodwork to help us wrap it, at least, but he complained about “not normally doing this.” You think I do, mate?

Stew , the store manager, happened to help me. He was knowledgeable, helpful, and very thorough in making sure I got everything that I needed. It was very important that he, helped me instead of delegating the job to one of his employees standing next to him.

Voted Best Location - Riverhead

Vanessa was wonderful in all the help she gave me.

Very helpful and knowledgeable customer service

Just purchased a new Rigid Air Compressor to replace my old one. I read the directions about priming it. Fingers crossed it works and gets the job done.

My visit to buy a washer dryer was easy, the sales person Lorraine Caceres was friendly, to the point and very helpful with our decision making process. She understands what we need and helped us along the way for a quick and satisfying purchase.

WELL STOCKED, always clean excellent service and staff

Was a breeze with sale people directing me to 5 of 6 purchases.

Went to purchase a storm door and had to wait 30 minutes for a sales person (2 people before me left). After getting some assistance was told after paying for measuring that the person was on vacation for a week, didn't know when he would get measurement as he will be backed up. Would have to pick up the door or pay $75 for installer to bring it. Cancelling!

Peggie was extremely helpful during my visit in the garden dept. Thank you

Store is a train wreck

This is not a good example of the Home Depot stores that I have been to nor is it my home store. Just adjust the pointing shopping experience they would have gotten one star, what gave them two was the cashier she was very friendly and very upbeat

Had a great shopping experience with my elderly dad on Father’s Day. Employees were available, didn't rush us, were knowledgeable and genuinely wanted to help.

LATTICE FENCE WERE ALL BROKE AND THE MULCH ALL THE BAGS HAD HOLES IN THEM THE ONLY GOOD THING WAS THE CASHIER PAMELA SHE WAS HAPPY AND VERY PLEASANT EVEN WHEN THE OTHERS AROUND HER WERE NOT

If you have a plumbing problem that you can't resolve. Please see Charlie in Plumbing. He offers a plethora of experience. He is up to date on new plumbing products and offered me a solution I did not even know existed. Could not have been happier.

I am spending about 20k every year I This store I have no complaints.

Trisha saw I was fumbling with my search, came in took over and made me a happy Home Depot customer for life! Give this woman a raise!

I frequent the Riverhead location as my go to for home projects. Staff is always very pleasant and happy to help.

Really managed like garbage.

This is one of the best HD we have been in. Employees were incredibly friendly and helpful. Everything we needed was in stock or coming in (appliances)

Fully stocked Great landscape section Great employees

Always friendly - always helpful.

I am renovating my kitchen and found the perfect cabinet pulls in the quantity that I needed at a good price.

If you don't have any one to help people load cars, just say so. It's repulsive to have customers wait for 30 minutes. Thank God there were some nice people in the parking lot area to help. My husband has a bad back. Very bad service. No stars. Will not return to store.

Garbage on the floors. Miserable store!!

If you are in the market for power tool or cordless tool platforms look for Jim in this department. I believe he is a Navy vet. Super knowledgeable and attentive.

Bought a dishwasher mid October & finally delivered 11/26. 4 weeks after their original delivery date. What is surprised they forgot to bring the granite brackets. They were supposed to call me to set up a new date, two weeks go by, no phone call, I have to call them. Set up a date, take off work, they don’t show up. Make another date with the delivery time of 1230 to 4 o’clock, 10:15 AM to leave me a message they’re going to be there by 11 AM, so I leave work early and they don’t show up. Their excuse was I didn’t call them back to confirm the earlier time slot. They are voicemail did not tell me to call to confirm. No I’ve taken off work twice I called to get another date for them to fix what they didn’t in the first place and they tell me my 30 days is up to get it taken care of I have to get it taken care of myself. Also they said they’re gonna call you the night before with a timeframe for the next day but they never called once, I have to call them first thing in the morning to see what’s going on. Never again Home Depot. We are parting ways. I can spend my money elsewhere and I will. The entire process was a nightmare. Too much to put into this review.

Once again tried to get my guys in and out with the materials out of pro outlet only to be railroaded by store employees blocking off lanes.