Reviews for Riverhead #1222

The employees are more than happy to help and go out of their way to make sure you are satisfied with your visit. Help finding items and implementing them with a friendly demeanor.

I've always had a pleasant experience at the Riverhead store! Especially grateful for the shop online/pick up at the store service since the pandemic started. Every single person I have dealt with there was wonderful, friendly & respectful.

The kitchen department was very knowledgeable about my needs. It was a very pleasurable experience.The associate was very helpful.

Customer service rep, Theresa, went above and beyond the call of duty to satisfy a return and replacement. Very appreciative of her professionalism.

Chris Magee was courteous and respectful. Store was clean and organized. Your garden department is beautiful and had everything I need.

I was impressed with the professionalism and service quality of the Kitchen Design consultant with whom I worked. He was reliable (returned calls, kept appointments), was knowledgeable (provided me with assurance of his skills), responsive (answered questions directly and completely), was empathetic (a major purchase like a kitchen is stressful), and was always professional in appearance and bearing. The store had plenty of comparative products for him to show me and took the time to explain differences, etc. This was a very satisfying shopping experience.

Location and stock on hand very good, However..Do something about your parking Lot...you have detached 18 wheeler flat trailers w/ stock on them parked every where

store is very busy, but staff keep things going n in order..good stocking when items get low

poorly treated at the cash register. i would really like to give it a zero star rating

Every interaction I have with an employee is always pleasant - they are always nice and never act inconvenienced, even if they have to get machines to get something off a high shelf. They all are knowledgeable about the products and offer advice.

Maria was unbelievably helpful with my complicated situation.

This is an excellent store to shop in. Clean organized and has many happy employees available to assist you. I highly recommend this particular store. It seems that everyone who works there is happy to be there

Employees are very helpful Excellent plants in garden center

As I approached the return counter with my web purchase, not associated with the Riverhead store, I was hesitant. I was greeted by Julia’s smiling eyes (all have on masks) and she then reached out to Lisamarie. What I initially thought would be a somewhat complicated transaction, was handled effortlessly and graciously. Great customer service!

This is the best Home Depot store I have ever frequented. I have been to many of them. The workers are very friendly and go out of their way to help you. The store is very well organized and clean.

I highly recommend Home Depot in Riverhead, NY

clean found eveything i needed, store employers were willing to help and very understanding (helpfull) polite

We designed and purchased a kitchen through the Riverhead Home Depot and had the pleasure to work with Frank Gazdick. I can't say enough good things about Frank. He is friendly, helpful and extremely knowledgeable. He truly went out of his way to design a beautiful kitchen for us and to get us everything we wanted. He and the team he works with in the store are great and I would highly recommend him and this store.

the store was clean and organized during my visit

Dina, a recently hired cashier was helpful, courteous and a pleasure to meet the other night ..... and "Casey" the store manager is always very helpful. Home Depot's ability to find and hire courteous employees goes without question. However, courtesy and manners don't cut the cake when it comes down to the bottom line .... which is obviously "PROFIT MARGINS" for Home Depot EXECUTIVES. THE FACT that the very people and businesses that have put Home Depot where they are ( PROFITABLE) ...are sadly being taken for granted now, AND THAT GENTLEMEN is a gross understatement. The "Pro Department" is an embarrassment and OBVIOUSLY becoming less and less a priority to those making important decisions at Home Depot. As you CONTINUE to reduce the size of the PRO-department, employ ridiculous return policies, hire UNQUALIFIED personal who are left to run various departments and employ a general inability to deliver supplies to a job site in a timely, well orchestrated and accurate manner, the result of which will eventually cost Home Depot a very dear price over time, its pretty obvious which direction Home Depot is going in. More important than that, Corporate's lack of concern or desire to prioritize the trades, as they once attempted to, is a sign to me that Home Depot is a confirmation that its on its way "down hill" just like SEARS and as you believe that the profit margins you've been generating by selling inferior "Chinese made products" is not only a disservice to the American consumer but also an obvious insult to American manufacturing companies that make superior products here, however few and far in-between they may be now. Your lumber and plumbing supplies are overpriced, relatively unavailable on a broad spectrum and disorganized and poorly managed by a relatively uneducated and inexperienced staff in these departments. Should we rename the company HOME DEEPLOW or HOMECREEPO....either way I dont see anything changing for the better in the near future. Sorry for the negative review but you asked, and I'm answering with honesty and matter of factness. I have been a loyal customer of Home Depot's since the first store opened and have spent millions of dollars in Home Depots over the years...... hope this matters, Dom

Excellent staff. Knowledgable, friendly, and accommodating. Will return!

TRISHA FROM MILL WORKS IS THE BEST!

Trish from Millworks Dept. was very professional and showed concern to fix the problem and did with great kindness.

I recently purchased carpeting for my home. Theresa K. was extremely helpful. She went out of her way to get us the promos that we were entitled to and helped us choose a carpet that qualified. Would highly recommend working with Theresa for any electrical or carpeting needs. Thanks for your kindness and patience.

The store associates are AWESOME!! I had to purchase some wood to make shelves. They guided me through the entire process, went above and beyond to get me the best quality of what I needed, cut it to my dimensions, lifted heavy materials for me, and smiled through the entire process. Fantastic!

Love this store clean helpful great help polite all in all just great

Such a clean layout store. The nicest employees to help and could go to other closer ones but love the Riverhead store. We buy everything here in Riverhead. Has everything always in stock. Nursery love too

Best store employee,Frank Gazdick,10!

I feel at home here for anything I need to do for home improvement.

Lauren the cashier was awesome!!! Quick and easy checkout made my day better. Great job!!!