Reviews for Rockland #2650

Much better inventory than Lowe’s

I always receive the best customer service at this store!

Excellent customer service in the paint department

I'm always in the store for plumbing, and whenever I'm in that section there is always someone there to greet me, and help me with my needs if I need help. Today it was Ken and I needed his help. Friendly and helpful he helped with what I needed. I was out of the store in no time. Thank you!

nobody cared to help me. Obviously there to collect a check... I wont be back

I had to get mulch and wasn't sure how the pickup worked so I asked "the mulch guy" and he was soooo helpful and really helpful. He went out of his way to help me and get my SUV all loaded up and even had a huge smile the whole time. And the cashier was just as friendly. Great trip to HD.

The way things are today with supply and demand it’s sometimes tough to find exactly what you need. Home Depot in Rockland always comes through with either what I need or advice on how to get it quickly. The other plus is the great people working there that really seem to care about old fashioned customer service.

Needed many precise electrical devices Lynne my store associate was well rounded in that department and helped my wife and i accomplish our goals

WE RECENTLY HAD A ICE STORM,EVERY OTHER STORE IN THE AREA WAS OUT OF BAGS OF SALT.THE DEPOT HAD TWO HUGE PALLETS!

Store was so clean plus all the shelves were full. Every time I come to the Rockland store, I always find what I need. Staff is great to, always helpful and friendly

I have been looking for a washing machine/dryer and dishwasher. Not only were they helpful/knowledgeable but when one appliance was not available they kept checking inventory. Notified me a week later they had all appliances. Yes that’s right they actually called me back after taking the extra step to keep looking. Oh and found a rebate !!!! So happy :-)

Well done to the team in the Customer Service Department. I could only find half of the quantity of the product I needed on the shelves but the website said there were 60+ at the store. A very helpful woman in Customer Service first tried to get me help via the intercom system, then she joined me at the location where the product was suppose to be. Together we walked the isles and found a staff member that was able to help and I was all set. Taking the time to make sure I was going to be helped by the right person ensured I didn't leave empty handed and a wasted trip. Excellent and thank you!

While the route there was circuitous (we're in New England, after all) the route to the paint department was well marked and easy to find. The store has gleaming floors, quite a feat for a working warehouse! And the products I was looking for were in neat displays and in mostly in the spots I expected them to be in. The staff I did find were helpful, professional, and polite. And the prices are great!

We go to our local Rockland Home Depot often and prefer it over the local Lowe’s by a wide margin. At HD the workers ask you if you need help. At Lowe’s they are often busy stocking shelves are seem put off by our interrupting question whereas HD staff routinely walk you to the spot to help find the item. Most outstanding is Ian who is friendly, knowledgeable and super helpful. He might be the manager but regardless on many occasions he has provided fantastic service. I did have an unfortunate encounter with a rude cashier at returns but that was not my normal experience. Keep up the great work Ian,

Its a good store they have lots of long term employees now (like DD in paint) who know what they are doing and will help you get the right stuff.

This Home Depot has got to be one of my faves from the items to the employees..simply the best, friendly and helpful. Thanks for making this store a good experience.

Robert was so helpful when we were there to purchase outdoor lighting. He searched to find the products in stores but they had none. He gave me the SKU number to order online. Above and beyond!!

Jayden in the paint department was amazing. He was knowledgeable, helpful and spot on with his suggestions. Thank you Jayden!!!

For my most recent trip to the Home Depot I first went online to see if the product I was looking for was in stock as I did not want a wasted trip. (I avoid Home Depot because I feel like they cater to contractors) The website stated the item I was looking for was in stock and there were 598 available. I get to the store and go down to the garden department to find the garden blocks I was looking for. The pallet had one block on it. I then proceed to find a associate to see if there may be another place I could find them? At this point I have my phone out to show him what I was looking for and the sku #. As they all walk around with the little phone things to look things up with. The associate could not be bothered answering my question and just said if they aren't there they are out of stock. And before I could get out of my mouth that the website states....he walked off. (This is the typical service I get when at Home Depot) So at this point I walk to the front of the garden department and speak with the cashier. Cashier was great she radio'd for someone and "Aaron" appeared. I explained what I was looking for and that on the website it stated you had plenty. He pulled out his little phone thing..took the sku # from my phone and said we have to have them somewhere. So we both proceeded down back of the store and he found the empty bin. Above us in the rafters was a pallet of the garden blocks I wanted. He then asked how many I wanted and said he would get someone to get them down for me. Aaron and another associate come over look up and the second associate says Oh Yeah we have tons of those out back, we dont need to get them down!" Aaron then took my cart and went out back and filled the cart up for me. When he came back out with the blocks, he then said do you have more shopping to do? I said No this was it. He then proceeded to go up to the front with me while I paid and without even skipping a beat said lets get these into your vehicle. Can I tell you how nice it is to have someone help you. He did not need to go out of his way to help me to this extent. He just did! I was extremely thankful for his help! I truly wish all the associates could have his courtesy, I might shop there more.

Store well organized, well stocked, and clean & neat. Staff very friendly and helpful.

Very helpful knowledgable staff.

EVERYTHING AND EVERYONE WAS GREAT. THANK YOU.

THIS STORE IS ALWAYS WELL STOCKED, NO ISSUES FINDING NEEDED PRODUCTS.

Be aware that not all cashiers know how to apply military discount at register. They have reportedly have changed the process and not all cashiers are aware of that process.

Well stocked and clean Staffed with customer focused management and staff

Customer Service is more helpful and courteous at #2650 than the plymouth MA store

Clean sanitary and friendly

came in close to closing and could tell had had a long day but treated me like the first customer of the day quick service and checkout and was patient when i had to make several calls about logistics for buying a washer /dryer thanks home depot

I have to give a shout out to the Rockland store. I went in to buy a Weber gas grill. An associate (I can't remember his name ) in the grill depart looked up the number and saw that they had 12. He went above and beyond to find them in Top stock, got a fork lift driver to take them down. That's 10 star customer service :) Great Job Rockland Home Depot!!!!!

If you need help, ask for Diane. Not everyone is quite so helpful. Very organized store and clean.