#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(757)421-1962

Tool & Truck Rental

(757)421-1942

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

157 Hillcrest Pkwy

Chesapeake, VA 23322

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 406 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (406)
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Showing 1-30 of 406 reviews
I love this store. Employees are always nice. If you're ever in the area please stop by and check...
I love this store. Employees are always nice. If you're ever in the area please stop by and check out Zenda and Maya at the service desk. Those ladies are top notch at their job
by
  • Verified Purchase
  • Recommended
Very clean well stocked and exceptional employees every visit. Management staff should be commended,
Very clean well stocked and exceptional employees every visit. Management staff should be commended,
by
  • Verified Purchase
  • Recommended
friendly sales people
friendly sales people
by
  • Verified Purchase
  • Recommended
Very clean, organized, isles are labeled so it is easy to find what you need. The store is clean...
Very clean, organized, isles are labeled so it is easy to find what you need. The store is clean, and staff is knowledgeable and friendly.
by
  • Verified Purchase
  • Recommended
THIS IS THE "ONLY" HD I SHOP AT. EMPLOYEES ARE ALWAYS NICE AND GO ABOVE AND BEYOND TO PROVIDE CUS...
THIS IS THE "ONLY" HD I SHOP AT. EMPLOYEES ARE ALWAYS NICE AND GO ABOVE AND BEYOND TO PROVIDE CUSTOMER SERVICE. THE STORE IS ALWAYS CLEAN AND THE EMPLOYEES SEEM TO TAKE THEIR APPEARANCE TO THE UPPER LEVEL ALSO. CONDREL THE CASHIER WAS EXTREMELY NICE, HE'S A SOFT SPOKEN YOUNG MAN BUT IT WAS A PLEASURE FOR HIM TO RING ME UP. WE TALKED SPORTS, WHICH IS ALWAYS A PLUS IN MY BOOK!! OVERALL GREAT EXPERIENCE EVERYTIME I'M THERE. YOU GUYS ROCK!!
by
  • Verified Purchase
  • Recommended
My complaint was professionaly resolved by DORA & ADRIAN! Thank you both for your concern to off...
My complaint was professionaly resolved by DORA & ADRIAN! Thank you both for your concern to offer stellar customer service when your "customer service-online-phone" department would not! My conversation with PRINCESS L. at the customer service phone# was very upsetting. I asked for her supervisor, she said he was "in a meeting". I asked for him to call me back. She said his name is Darren & assured me he would call me. This conversation was 9/22 & today is 9/29...so far...no callback! However, to my pleasure, ADRIAN from store #4656 did call me & we were able to agree on a solution. I visited the store 9/27 & received excellent service from DORA! Thank you!
by
  • Verified Purchase
  • Recommended
Military consumer BEWARE that lumber is NOT COVERED under your military discount? This store no...
Military consumer BEWARE that lumber is NOT COVERED under your military discount? This store nor HOME DEPOT will probably not disclose that to you unless you question your receipt!
by
  • Verified Purchase
  • Recommended
Associates were extremely friendly and helpful. The service received when placing a phone order,...
Associates were extremely friendly and helpful. The service received when placing a phone order, store purchase and store pick up were remarkable. Thanks to David, Donna, Juan and Alex. We could not have done it without you.
by
  • Verified Purchase
  • Recommended
Everytime I go into this store my experience is always pleasant. I always receive such excellent ...
Everytime I go into this store my experience is always pleasant. I always receive such excellent customer service.
by
  • Verified Purchase
  • Recommended
This Store was Great! Clean restrooms, shelves stocked, and the employees were especially friendl...
This Store was Great! Clean restrooms, shelves stocked, and the employees were especially friendly and very pleasant to be around. This applied to checkout and floor workers. I went to different employees for help and they were all helpful and courteous.
by
  • Verified Purchase
  • Recommended
I love this store
This is the only HD I will shop at. The employees are so friendly and knowledgeable. And the service desk ladies are so AWESOME. There is one young lady in particular I adore, by the name of Zenda. She's very pleasant. She's often at the desk by herself when im in there, but she's fast and efficient as if she's the whole team.
by
    I will shop from this store again. It is close to my home. Employees are very helpful.
    I will shop from this store again. It is close to my home. Employees are very helpful.
    by
    • Verified Purchase
    • Recommended
    Well staffed. Well Stocked. Clean with knowledgable staff!!!
    Well staffed. Well Stocked. Clean with knowledgable staff!!!
    by
    • Verified Purchase
    • Recommended
    Very helpful staff, big difference from the other stores that have few checkouts open. This was a...
    Very helpful staff, big difference from the other stores that have few checkouts open. This was a very nice experience for me compared to my experience with your competitor.
    by
    • Verified Purchase
    • Recommended
    We have had awesome assistance in the Appliance Department and have purchased 3 appliances in les...
    We have had awesome assistance in the Appliance Department and have purchased 3 appliances in less than 6 months at our local store. Even though the store is huge, the sales reps are friendly and helpful.
    by
    • Verified Purchase
    • Recommended
    Wonderful Customer Service
    Wonderful Customer Service
    by
    • Verified Purchase
    • Recommended
    I found shopping in home depot an enjoyable experience, everyone was very helpful
    I found shopping in home depot an enjoyable experience, everyone was very helpful
    by
    • Verified Purchase
    • Recommended
    Great shopping experience!!
    Love the Hillcrest store. The Specialist (nice that I don't have any reservations calling them Specialist!!) in every department I have ever shopped has always been patient, knowledgeable, extremely helpful and always seem to go above and beyond to make sure I have exactly what I need by asking questions about my project and making suggestions that might make my job easier or more cost effecient. Whether it was NOT purchasing something I thought I needed or purchasing something that I didn't even think about. Thanks for hiring such helpful Specialist.
    by
    • Verified Purchase
    • Recommended
    Great store
    They have a wide assortment of items that you can use. If you can't find it there they will tell you where to find the items
    by
      • Recommended
      Best HD ever
      Charlotte was a gem and Cathy was very kind! Store was well kept!!
      by
        • Recommended
        Great store. items in stock, great customer service. I will shop here again
        Great store. items in stock, great customer service. I will shop here again
        by
        • Verified Purchase
        The store was clean and the products easy to find. The people were helpful and curious, especial...
        The store was clean and the products easy to find. The people were helpful and curious, especially the lady at checkout. The employees outside gave me a hand without asking.
        by
        • Verified Purchase
        • Recommended
        well organized and staff are helpful and friendly
        well organized and staff are helpful and friendly
        by
        • Verified Purchase
        • Recommended
        I shop here often and the employees are always helpful, professional, friendly and kind. So far,...
        I shop here often and the employees are always helpful, professional, friendly and kind. So far, they've always had what I'm looking for in stock. Great store to shop in.
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Very friendly, knowledgeable, and helpful staff. Clean and organized store.
        Very friendly, knowledgeable, and helpful staff. Clean and organized store.
        by
        • Verified Purchase
        • Recommended
        No shopping carts available and no one to go gather them up. They need to manage this store, no ...
        No shopping carts available and no one to go gather them up. They need to manage this store, no help as usual from the big box.
        by
        • Verified Purchase
        It was a very pleasant experience and I was in and out of the store quickly on a very busy Saturd...
        It was a very pleasant experience and I was in and out of the store quickly on a very busy Saturday. That is amazing
        by
        • Verified Purchase
        • Recommended
        Great store. extremely helpful and courteous employees.
        Great store. extremely helpful and courteous employees.
        by
        • Verified Purchase
        • Recommended
        Clean store with very helpful employees!
        Clean store with very helpful employees!
        by
        • Verified Purchase
        • Recommended
        Great
        As always a great time I have fun time looking for things to get for the house I have so many projects to get done
        by
          • Recommended
          Showing 1-30 of 406 reviews

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