Reviews for Santa Maria #6638

There is never anyone available to help when you’re looking for something or just basic help…and the clerks always seem bothered when you do ask them for help or they refer you to someone else in “that department” who is just as lost as they are

A little too busy. Could use more help.

Delivered to wrong address for ridiculous fee.

I found staff to be knowledgeable, helpful, and genuinely friendly on numerous occasions an in numerous departments. The store is clean and well stocked.

There appears to be a lack of educated and knowledgeable employees. There should be some familiarization training so employees are familiar with the store layout and product lines. All employees should be instructed not to give information on topics that they have no knowledge of, rather they should simply say “I don't know but I will find out for you.”

The Santa Maria store is where I shop for all of my personal gardening needs. Each time that I've visited this store, Lynda and Michael provide exceptional customer service in ways beyond the call of duty. Both Lynda and Michael are friendly, kind, thoughtful and truly care about their customers. Kudos to two amazing Home Depot team members. With kindness!

Great assistance purchasing appliances. Great prices as well.

I always feel sorry for those employees who must work in that wind, it is brutal!

I always have projects come up around my house and I love doing some of the jobs. Santa Maria’s Home Depot is always my place to get those supplies needed for my projects. I have to say, one of the checkers there, Carol, is my favorite. She greats me with a smile and always asks, what I’m working on this week? In fact, she always asks how the last project turned out. She even remembers what I was working on. Love seeing her there.

Management here is a joke. Don’t blame the employees. Mat and James it’s all on you guys.

I have shopped at this location for the past 29 years now. Today was the first time an employee was rude and very unprofessional. "Margarita" needs done customer interaction training. She has a very bad chip on her shoulders!!

I walked in to this location at 9:35 PM, and was still helped by a great gentleman picking out an office floor protector, a flickering lightbulb and a commercial fan. II walked in to this location at 9:35 PM, and was still helped by a great gentleman picking out an office floor protector, a flickering lightbulb and a commercial fan. I then checked out with a guy At the customer service counter who never made me feel rushed in anyway, even though it was right at 10 on the dot, and then was greeted outside by THOMAS who loaded everything else I bought into the car very thoughtfully. It was a very good experience!

This has always been a great store for me. Products are in stock that I need, prices are competitive, and the workers are friendly and helpful! I will obviously keep coming back.

We are extremely happy with the customer service of the Santa Maria Home Depot! Marlene in tile and backsplash is an incredible employee. She went out of her way to help us with our backsplash decision. She is very knowledgeable, and she assisted us with patience, professionalism, and friendliness. We were so fortunate to have her help us with our purchase. Dianna, who came out to our home to measure once for carpeting and a second time for our backsplash, was also outstanding, knowledgeable, and very helpful! She went out of her way to assist us and answer questions. Both of these Home Depot employees are exemplary! It is a pleasure to do business at the Santa Maria Home Depot!

Ever since Cynthia took over as manager I have noticed that the store has become brighter And everyone is so happy and chipper. Whatever you’re doing, keep it up!

Horrible service and unwillingness to help their customers.

Marlene and her supervisor Norriene went over and above to help us get the right stuff!

Special shout-out to Oscar in the Garden center, he climbed all over the racks like a tree monkey and even squeezed in between some huge boxed palms to get pricing on a grouping I couldn't reach. Then there was Todd, who just magically materialized out of thin air to help me load nearly half a pallet of block and a bunch of two by sixes, and unfortunately I didn't catch the sweet gals name who I thought worked in Lighting; turns out she doesn't - she's from shipping and receiving! Did't bother her though, she helped me with all sorts of questions like a pro - and was so pleasant & professional. Now that I think about it, even the guy helping at self check out bent over backwards because it was a pretty awkward load and he was happy and upbeat to do it. Great experience overall! It wasn’t always the case in the past, I don’t know what’s happened here, but please keep doing it because this is how excellent customer service is done. I will of course be completing the survey, and I did call the store and speak to the manager because the service was so far above and beyond, but thought I'd share this great info with anyone looking for great customer service in their home projects.

I almost always choose Home Depot over the other big home improvement store. I've been a customer for over 20 years. I went to the store to find the linking cord for some shop lights. It took 3 phone calls to the store before they finally got someone to come to electrical to "help." This person was not friendly and was only minimally helpful (the item I needed wasn't in stock.) However, there were multiple "orange apron" people wandering around and visiting with each other. The Santa Maria Home Depot needs to up its customer appreciation game!

My experience today at the Home Depot in Santa Maria provided a better shopping experience than I’ve ever had at a large hardware store. From the time I walked in and was welcomed to the checking out process, everyone were great. I was headed towards the irrigation section and was greeted and helped by Tony and Royce. All I can say is WOW! They were great. Helpful and a wealth of information and ideas to help me with my purchase and project. Outstanding customer service!

Gabriel and Chanel made returning a certain item of Breeze they were excellent help

It is a great wholesale. I like go shopping every day if I have time. It is my best place to shop for my daily needs.

I had two of the squish portable night lights and the display said it was 3.00 each when I went to check out one rang up at 14.98 and the other was 3.00 when I let the cashier know what the display said she said it was different even though the box was the same and only the creature was different

I will be shopping here versus the competitors! The store and employees went above and beyond to meet every need. Never a wait in checkout, and I found everything I needed to complete my project the right way! Thank you Santa Maria Home Depot for making it a great success!

Horrible customer service. Got charged $20 more than what I should have and they refused to fix it. The item was on the shelf, with a price tag showing the same name, with many more of the same item, and I got charged an extra $20 and was told there was nothing they could do. I could buy it or not. Great.

I was in the store a few weeks ago and a "customer" was being a total idiot to Tanya at the return desk. He has being overly aggressive and rude. Tanya was firm and respectful and did not back down. She acted how I would want one of my employees to act in that situation.

She rocks and is there to help if you need it. She is knowledge and friendly.

Mike was mad that customer service asked him to bring our order to our car after one hour instead of two. He berated us and was condescending and immature. He picked on my elderly dad. I NEVER leave reviews but he was so awful. I don't want anyone else subjected to his lack of professionalism and nastiness.

Was able to pick up my water heater and had loads of help.

Terry is amazing!! He is always happy and helpful!! He helps me figure out what i need to for certain projects and he makes the experience fun