Se Austin #6542

Ross was incredibly helpful and diligent. He helped me chose the right tools, and even guided to to ways to get the best deal by bundling multiple tools. He also helped research items to make sure I was getting exactly what I needed!

I needed a thorough rundown about fertilizing plants and receive excellent advice from an associate there.

I don't usually fill out these reviews but an associate went above and beyond and I wanted to give them recognition. The employees name was Shane. I needed a specific cut of wood and couldn't find it anywhere. Shane helped me look but we couldn't find it. I was about to leave when Shane tracked me down in the store with the exact dimensions piece of wood I was looking for. He could have just let me leave but he went the extra mile and it made a big impression on me. This is the kind of help that makes me love Home Depot. I appreciated it and it made my day.

Very helpful folks in tools and electric!

Every time that we came to Home Depot we have a great experience on all deparments!

There are so many Home Depot stores in Austin, so multiply the great selections in this store by all the stores in Austin, and you will find what you need in a short time. This store is easy to get to, always clean, and I like how they block off sections that need work. The prices are nice. I had to give a so-so rating on Associate Availability because there was no one in the departments I was shopping in. No one asked me if I needed any help, but when I asked someone he knew where to send me (he had to stay to cover his department).

Checked out an auger late Friday evening around 9pm. The young man that helped me was really nice. He did forget to include the pin to keep the auger attached to the machine though. Therefore I couldn't use it. I brought it back the next day around 5pm. Pretty upset because I've already wasted an entire day of work and had to pick up someone else's vehicle to get the tool. Plus I live in the country so there was hours of driving included in this nonsense. I get back to the shop and this old man is mad that I didn't call and tell him I was missing a part. I'm like ya'll have wasted enough of my time I didn't know I needed to call and tell you didn't do your job and give me a complete tool. He then started to talk about how he can't give me a full refund and I said let me talk with your manager. To my surprise he told me he was the manager. He told me I could've stuck a bold in it and used it. I said I didn't have a bolt and it's not my tool I'm not going to start retrofitting it and hope it doesn't break. I didn't like his attitude he was very rude and defensive. I lost a whole day of work and about $60 and this manager was an absolute jerk to me. They did give me a refund, but it felt like I had to fight for it. A gift card for them wasting all my time would've been nice. All I wanted was some customer service and someone to say sorry. He didn't say sorry until I was leaving. Very unimpressed and will never ever rent anything from these jerks. The manager needs to learn how to treat customers. I'm sure people rip off Home Depot all the time for tool rental. I was not one of those and can't believe I was treated like one. It's not like it comes out of the manager's pocket. It's Home Depot they just write it off. I checked too and there was another auger just sitting on the shelf. So they didn't loose any money anyway. Avoid this place not worth the headache of getting treated like trash for their errors.

Store is well maintained and there are so many employees to help you out. Good part about this store you get that special attention as a customer and all your questions get answered. Employees are knowledgeable to answer questions when you are a tech savy and ask so many questions. Easy to navigate around and you can find all your things you need for this weekend. Wish Home Depot carry more variety of plants and hope they maintain their plants better. Looking forward to do more shopping on appliances here as we get a better price compared to other stores.

Home Depot is a really good place to visit when you need tools material and they have the best deals on all products I visited the store recently and the people there were so helpful the cashiers were awesome and overall it is just a great place to visit no waiting too long in lines they always help you load tools load material and they always informative about and their deals I recommend it to anyone and everyone thankS

The customer service was excellent and assisted me in every way possible. Employees had a very positive attitude throughout the whole store