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Showing 1-30 of 435 reviews
Jul 2, 2021
Awesome friendly team members, always looking to take care of its customers
Awesome friendly team members, always looking to take care of its customers
by
Verified Purchase
Recommended
May 30, 2021
For the many times I have visited this store I have been very pleased with the customer service. ...
For the many times I have visited this store I have been very pleased with the customer service. They are always helpful and ready to share their knowledge and give advise.
by
Verified Purchase
May 19, 2021
The South Elgin store was very clean, organized. Floor people were friendly and helpful Lois, t...
The South Elgin store was very clean, organized. Floor people were friendly and helpful Lois, the cashier, was so personable, helpful, and patient. Thank you.
by
Verified Purchase
Recommended
May 18, 2021
I could have given this store five stars for fixing their mistake in sending out the wrong grill ...
I could have given this store five stars for fixing their mistake in sending out the wrong grill that I paid for (and took advantage of the free assembly and delivery), but because the way they decided to correct their mistake, I cannot. While they sent out the grill I paid for, they sent us the floor model that has scratches and is missing hardware. The reason I know I was given the floor model is because while in the store, 2 days prior to the delivery, I remember grasping the side burner and noticed it moved and saw a bolt was missing. Funny how the grill on my deck now has the same problem. I expected to get a NEW grill, put together properly. Not something that has been sitting on the showroom floor and missing pieces. And if it was a matter of they didn't have any in stock, I should have at least been given the courtesy of being asked if we mind taking the floor model, but I got no such option. While I understand the attempt to make a wrong right, the attempt was slight at best. I can't trust Home Depot to deliver what they promise now. I'll shop somewhere else in the future.
by
Verified Purchase
May 8, 2021
This store always has an abundance of plants and flowers as soon as the spring weather breaks.
This store always has an abundance of plants and flowers as soon as the spring weather breaks.
by
Verified Purchase
Recommended
Mar 18, 2021
I like this store and in general what Home depot has to offer. But, when you go to check out ther...
I like this store and in general what Home depot has to offer. But, when you go to check out there is a clerk, Renee that absolutely hounds you to open a credit card with home depot. Even after you firmly say, "no thank you" multiple times. It absolutely ruins your shopping experience.
by
Verified Purchase
1 found this review helpful
Mar 7, 2021
Great service and pro experience from Jim at this location.
Great service and pro experience from Jim at this location.
by
Verified Purchase
Recommended
Feb 9, 2021
The store itself is fine and I have been here many times and will be back again. The one thing I ...
The store itself is fine and I have been here many times and will be back again.
The one thing I did or do not like is receiving a coupon that is limited on the date for use. The large purchase I made expired the day before I made the purchase.
by
Verified Purchase
Recommended
Nov 27, 2020
This is the cleanest Home Depot I have ever been to! There always seems to be several employees ...
This is the cleanest Home Depot I have ever been to! There always seems to be several employees around at all times if I need assistance.
by
Verified Purchase
Recommended
Jul 28, 2020
I purchased a toilet and found it was cracked once I got it home. When I returned to the store th...
I purchased a toilet and found it was cracked once I got it home. When I returned to the store the Service People were outstanding. One of the store associates named Adrian saw that I am older and need help loading and unloading. He walked me back to the bath aisle, loaded the new toilet and stuck with me to get it into my SUV. Great crew there!
by
Verified Purchase
Recommended
Jul 17, 2020
All employees ready to lend a hand and help to find items in the store that you need.
All employees ready to lend a hand and help to find items in the store that you need.
by
Verified Purchase
Jul 11, 2020
I love coming to this store. Gigi and her crew are always so sweet and friendly! Gigi loves her e...
I love coming to this store. Gigi and her crew are always so sweet and friendly! Gigi loves her employees and shows that same love to her customers. Sometimes me and my crew come in just to say hello and chat.
by
Verified Purchase
Recommended
Jul 8, 2020
Fantastic shopping experience for new appliances with employees Sean and Emily spending extra tim...
Fantastic shopping experience for new appliances with employees Sean and Emily spending extra time to make sure all was correct and maximize our use of rebates to give us the best value. Highly recommend this store and store employees.
by
Verified Purchase
Recommended
Jul 7, 2020
everything was clean and neat and all employee were very helpful
everything was clean and neat and all employee were very helpful
by
Verified Purchase
Recommended
Jun 23, 2020
Samantha outside in garden cashier very nice helpful ....
Samantha outside in garden cashier very nice helpful ....
by
Verified Purchase
Recommended
Jun 13, 2020
Amazing customer service! Lois, Gigi and Ethan went above and beyond for me. Also want to thank...
Amazing customer service! Lois, Gigi and Ethan went above and beyond for me. Also want to thank the woman in flooring who also helped me. Best Home Depot, way better than the one by my house.
by
Verified Purchase
Recommended
Jun 6, 2020
Lois in the checkout area is very sweet, professional, knowledgeable, caring, kind and should d...
Lois in the checkout area is very sweet, professional, knowledgeable, caring, kind and should definitely be commended for an outstanding job!!! This is not the first time I have dealt with Lois. Every time I am in her checkout line....it brings a bit of a smile to my face (and that very RARELY happens). She would be an excellent roll model for your younger employees FOR SURE! Home Depot should begin a mentorship program and Lois should be the head of that program! Thank you.
by
Verified Purchase
Recommended
May 19, 2020
We did last minute shopping and employees Alex and Juan helped us load 59 boxes of flooring and u...
We did last minute shopping and employees Alex and Juan helped us load 59 boxes of flooring and unload onto our truck with no hesitation. Very friendly and enthusiastic to help. Product was in store and easy to find along with using website. We have done remodeling in our home and business. We use this store more due to the availability of product.
by
Verified Purchase
Recommended
May 11, 2020
Well stocked, clean and great staff. Karen is on my list when it's time to check out.
Well stocked, clean and great staff. Karen is on my list when it's time to check out.
by
Verified Purchase
Recommended
Apr 29, 2020
I really like going to this Home Depot. They always have what I need and the employees are very ...
I really like going to this Home Depot. They always have what I need and the employees are very polite and willing to help you at all times.
by
Verified Purchase
Recommended
Apr 5, 2020
When stopping by to purchase replacement handles for a light duty wheelbarrow, store employees ne...
When stopping by to purchase replacement handles for a light duty wheelbarrow, store employees need to know if this item is ment to be included with only new wheelbarrow?. I needed two light duty handles and will purchase elsewhere as no skew number could be found on these handles and no one knew if this item was meant to only be included as part of a new light duty wheelbarrow.
Probably could have sold for price of heavy duty handles (which are around $15.00) and I would have bought, as I needed this item.
I live close to this store and use for many items. Employees need to be sharper with this type of stuff. If no skew and someone cannot find, just say it is not intended to be sold seperatly and I will be on my way.
by
Verified Purchase
Recommended
Mar 31, 2020
The store was awesome and I just can't wait to go back again
The store was awesome and I just can't wait to go back again
by
Verified Purchase
Recommended
Mar 24, 2020
I love Home Depot for product quality and knowledgeable personal The only thing , I’m not happy ...
I love Home Depot for product quality and knowledgeable personal
The only thing , I’m not happy is that , they should have a lift or cart to load refrigerators on pick up trucks , most people got transportation and don’t want to pay Home Depot $75 for dropping it at your garage, if that includes installation all the way to your kitchen , sure I’ll pay them $75
by
Verified Purchase
Recommended
Mar 17, 2020
Always has great stock of items and super friendly, helpful staff.
Always has great stock of items and super friendly, helpful staff.
by
Verified Purchase
Recommended
Mar 15, 2020
Cashiers are very friendly, Ariana helped me find what I needed and scanned me out with a big smile!
Cashiers are very friendly, Ariana helped me find what I needed and scanned me out with a big smile!
by
Verified Purchase
Recommended
Mar 6, 2020
so far I am always greeted and asked if I need any assistance every time I go in staff is never p...
so far I am always greeted and asked if I need any assistance every time I go in staff is never pushy always kind and helpful with any question or need Please keep up the good work and Thank you
by
Verified Purchase
Recommended
Feb 7, 2020
The friendliess Home Depot on Randall Road!
The friendliess Home Depot on Randall Road!
by
Verified Purchase
Recommended
Feb 7, 2020
This store is very convenient and seems to always have enough help to get in and out quickly.
This store is very convenient and seems to always have enough help to get in and out quickly.
by
Verified Purchase
Recommended
Feb 7, 2020
Always friendly, helpful team members.
Always friendly, helpful team members.
by
Verified Purchase
Recommended
Jan 20, 2020
Tommy the cashier who helped me find the store got me to where I needed to be helped me the minut...
Tommy the cashier who helped me find the store got me to where I needed to be helped me the minute I came into the store and took care of me he was so nice I really appreciated all his efforts then there was a lady there I talked to where I needed some paint she couldn't help me because I didn't have the sample I needed to show her or I didn't write down what I needed so no fault of her own but she was so nice