#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(502)897-8964

Rental Center

(502)897-8970

Store Hours

Mon-Wed:
6:00am - 9:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

964 Breckenridge Ln

Louisville, KY 40207

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 559 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (559)
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Showing 1-30 of 559 reviews
I have been going to the store for some time and I am very happy with the service and the invoice.
I have been going to the store for some time and I am very happy with the service and the invoice.
by
  • Verified Purchase
  • Recommended
First off I love this store. It has nothing to do with the company or the products they carry. ...
First off I love this store. It has nothing to do with the company or the products they carry. It's about customer service. I took the last 2 off the shelf and there was a box of them above. I requested assistance in getting them down but to no avail. I had 4 different associates involved and still unable to retrieve them. Finally after 15 minutes of being patient, I took off my sandals and scaled the shelving myself to fetch the box and collect the items I needed and came for. No excuse for that kind of service.
by
  • Verified Purchase
  • Recommended
These folks are on the ball. I usually find everything I need myself or with help from a smiling ...
These folks are on the ball. I usually find everything I need myself or with help from a smiling orange apron.
by
  • Verified Purchase
  • Recommended
Staff very knowledgeable about how products in store are used and their location
Staff very knowledgeable about how products in store are used and their location
by
  • Verified Purchase
  • Recommended
Friendly, convenient, and usually has what I'm looking for.
Friendly, convenient, and usually has what I'm looking for.
by
  • Verified Purchase
I think this is the best store the following reasons: A man greeted me and asked if he could he...
I think this is the best store the following reasons: A man greeted me and asked if he could help me find anything. Workers are easy to identify. Each department seems to have experts who can answer questions and make recommendations. Everyone was friendly. Things are arranged in a pleasing manner. People are around to help me reach things or carry heavy items.
by
  • Verified Purchase
  • Recommended
Always friendly and helpful, clean store, comprehensive quality products.
Always friendly and helpful, clean store, comprehensive quality products.
by
  • Verified Purchase
  • Recommended
Friendly and available staff on every aisle. Thank you Home Depot
Friendly and available staff on every aisle. Thank you Home Depot
by
  • Verified Purchase
  • Recommended
The quality of the employees has decreased dramatically. They used to be so helpful and attentive...
The quality of the employees has decreased dramatically. They used to be so helpful and attentive....now they barely acknowledge you. The greeter was great but the rest, not great at all.
by
  • Verified Purchase
very Knowledgeable and helpful employees
very Knowledgeable and helpful employees
by
  • Verified Purchase
  • Recommended
The St. Matthews store only gets 4 stars because it is the smallest of the Home Depots in the are...
The St. Matthews store only gets 4 stars because it is the smallest of the Home Depots in the area. The employees are knowledgeable about the products in the store. Some departments do not carry all the products sold in the larger stores. The staff here will try to locate another store that has the item you are looking for.
by
  • Verified Purchase
  • Recommended
Jerry in the paint department is WONDERFUL! Very patient & helpful in meeting the needs I had w/...
Jerry in the paint department is WONDERFUL! Very patient & helpful in meeting the needs I had w/ a paint project.
by
  • Verified Purchase
  • Recommended
Getting supplies from this store since the 1st day it opened. A special thanx to the Pro desk tea...
Getting supplies from this store since the 1st day it opened. A special thanx to the Pro desk team. Joe, Matt, Peggy, Carrie, Rowena, and Bob
by
  • Verified Purchase
  • Recommended
They are well staffed and pleasant and are knowledgeable on products in their departments. The st...
They are well staffed and pleasant and are knowledgeable on products in their departments. The store has a well stock of flowers and garden supplies. I have dealt with them for a long time and I am very happy that they are in my neighborhood.
by
  • Verified Purchase
  • Recommended
Super friendly staff in blinds, paint, flooring Dept! We actually had fun shopping due to staff i...
Super friendly staff in blinds, paint, flooring Dept! We actually had fun shopping due to staff interest, attentiveness, and willingness to help me make decisions!
by
  • Verified Purchase
  • Recommended
For such a large store more times than not the item I am looking for isn't there. Always out of ...
For such a large store more times than not the item I am looking for isn't there. Always out of stock. My latest visit to the garden center for bags of top soil was backbreaking. I am a senior and could not get any assistance in loading bags of soil on a cart, nor was I asked if I needed help with my purchase checking out. I loaded 120 lbs of soil in bags onto a cart, and then had to load it into my car by myself. Disgraceful.
by
  • Verified Purchase
You have done a great job to have sale associates through out the store to provide service! Keep ...
You have done a great job to have sale associates through out the store to provide service! Keep up the good work!
by
  • Verified Purchase
  • Recommended
Clean, organized store and most of the employees are very happy to help.
Clean, organized store and most of the employees are very happy to help.
by
  • Verified Purchase
  • Recommended
Customer service amazingly helpful w/ online pickups, exchanges & returns. Sales staff is knowled...
Customer service amazingly helpful w/ online pickups, exchanges & returns. Sales staff is knowledgeable about products and where they are located. Products are well stocked. Tool rental is great. Simple & quick so that you are back to your project w/ hardware and accessories needed to finish the job.
by
  • Verified Purchase
  • Recommended
Just extremely dissatisfied with every bit of customer service. Not knowledgeable at all.
Just extremely dissatisfied with every bit of customer service. Not knowledgeable at all.
by
  • Verified Purchase
The new U-Scan system is very unsanitary. There is no longer a way to swipe to scan items. There ...
The new U-Scan system is very unsanitary. There is no longer a way to swipe to scan items. There is only a scanning gun. Do you know how many people are touching that each day? Gross. I recognize that they make it easier to scan large items. Then add a scanning gun to the other system.
by
  • Verified Purchase
One of the employees, Phillip C. assisted us recently in our purchases. He was extremely helpful,...
One of the employees, Phillip C. assisted us recently in our purchases. He was extremely helpful, patient, and knowledgeable. He had a great attitude and made our shopping experience a pleasant one.
by
  • Verified Purchase
  • Recommended
I think it is a great store - Have always gotten all the help I need there.
I think it is a great store - Have always gotten all the help I need there.
by
  • Verified Purchase
  • Recommended
good
good
by
  • Verified Purchase
  • Recommended
simplify the in-store computer ordering. I don't like having to use a credit voucher to refund a...
simplify the in-store computer ordering. I don't like having to use a credit voucher to refund an incorrect input
by
  • Verified Purchase
  • Recommended
good store, you could use more employees to help when the store is busy
good store, you could use more employees to help when the store is busy
by
  • Verified Purchase
  • Recommended
We bought a little house (our first) in the Fall and have spent a LOT of time at this store. We b...
We bought a little house (our first) in the Fall and have spent a LOT of time at this store. We bought new cabinets for the kitchen and saved a LOT of money compared to "the other place", mostly because Brigett helped us stay within our budget while getting what we really wanted. The paint department helped us pick out colors and everyone helps us answer questions and find what we are looking for. The associates are friendly, helpful and respectful. Even when we were just looking for cleaning materials someone walked us over and talked us through the section. It's great to have the St. Matthew's Home Depot close to home. Looking forward to their help with landscaping in the Spring and Summer!
by
  • Verified Purchase
  • Recommended
Outstanding customer service! When I needed help finding an item, an employee that I found in th...
Outstanding customer service! When I needed help finding an item, an employee that I found in the central walkway near the appliances immediately took me to the item rather than just sending we to the proper aisle.
by
  • Verified Purchase
  • Recommended
I really like the service of the people there I like seeing the smiling faces and being greeted I...
I really like the service of the people there I like seeing the smiling faces and being greeted I like the way that they will go out of their way to help me either Pusher cart load a truck are direct me in the right place by knowing the aisle number that the product is in right off the top of their head. Very clean store and clean bathrooms.
by
  • Verified Purchase
  • Recommended
Great store great prices ,great staff .
Great store great prices ,great staff .
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 559 reviews

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Find Another Store

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Pro Service Desk

(502)493-7401

Mon-Wed: 6:00am - 9:00pm

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Fri: 6:00am - 9:00pm

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Sun: 8:00am - 8:00pm

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Thu: 9:00am - 8:00pm

Fri: 6:00am - 9:00pm

Sat: 6:00am - 9:00pm

Sun: 8:00am - 8:00pm

8232 Preston Hwy

Louisville, KY 40219

7.40 mi

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(502)962-3800

Pro Service Desk

(502)962-3810

Mon-Wed: 6:00am - 9:00pm

Thu: 9:00am - 8:00pm

Fri: 6:00am - 9:00pm

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