#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(989)781-7402

Rental Center

(989)781-7410

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

8670 Gratiot Rd

Saginaw, MI 48609

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.8 out of 363 reviews
96%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (363)
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Showing 1-30 of 363 reviews
Great customer service!
Will was so helpful with questions I had about the electrical wiring of spot lights. He went out of his way to look at the wiring and find me an option where I could actually get more spot lights and spend less, but I ended up spending more but I got more!
by
    • Recommended
    False advertisement online
    The sander I rented said $248 online for this store but the price range up as $350. I'm very unhappy about this!!!!
    by
      Great store
      This is the store I always go to when I need anything.
      by
        • Recommended
        have products
        not enough help on hand and the help are having social calls while on duty or don't care if they help you or not
        by
          Customer Service
          I found out that there is no need to request a washing machine tray (as the associate told me that a new washer would not leak.) My apologies for requesting assistance in finding one to purchase to protect my flooring under (just in case) my newly purchased washing machine.
          by
            My go to place …
            This Home Depot is my go to place, The employees are knowledgeable, and if they don’t know what I need, they find the right person to get exactly what I’m looking for.
            by
              • Recommended
              Great staff
              Friendly, knowledgeable staff. Good problem solvers! Clean storeshields
              by
                • Recommended
                Window fan
                Few places to have item in stock. Don't know why I didnt look here first!
                by
                  • Recommended
                  Easy In & Out
                  The Thomas Township Home Depot has all the products needed for pests and weeds.
                  by
                    • Recommended
                    Exceptional staff
                    It isn't about the products or the price, it's a genuine friendly and knowledgeable staff. Just a great store that has what you need
                    by
                      • Recommended
                      Good Store, Great Customer Service
                      We shop at HD at least 3-4 times a week and we are always greeted by very nice employees asking if we need any help, even though most have seen us enough over the years, they know that we know the store almost as well as them.
                      by
                        • Recommended
                        Manager Scott
                        Always willing to assist and help us find the right product
                        by
                          • Recommended
                          Air Purifier
                          I am very happy with my Shark Air Purifier
                          by
                            • Recommended
                            Helpful
                            I have been to other stores and the employees are super at Thomas township store,, more then willing to help you out
                            by
                              • Recommended
                              Best place to purchase appliances
                              I needed a new washing machine because mine was too old to repair. Not only was the brand I wanted on sale but options are available for delivery (which was free during the sale) but more importantly for a nominal fee they will remove the old appliance!
                              by
                                • Recommended
                                Excellent and knowledgeable help
                                Delivery is next week so I don’t have much to share with that part of the purchase. But excited to get it.
                                by
                                  • Recommended
                                  Nice store
                                  HD had everything I needed. Employees were friendly and helpful.
                                  by
                                    • Recommended
                                    Great store always stocked. Friendly staff. Many sale items. Very clean.
                                    I always seek this store first. Staff vey knowledgeable
                                    by
                                      • Recommended
                                      Thomas Township Store is Fantastic
                                      For our needs they have always been helpful, well stocked & knowledgeable.
                                      by
                                        • Recommended
                                        I bought the wrong size Garage Door.
                                        I measured my garage door correctly, but when I got to the Home Depot, I somehow forgot the width and bought the wrong door. My neighborhood boy that I have helped me every now and then was supposed to leave the package alone until I came back from running an errand, I strictly told him not to open the Garage Door packaging. Well he did and open it. He wasn’t very careful at all. He tore that box to shreds to get the garage door itself in the Parts out of it so when I realize that I had the wrong size, I had to put the box back together he was nowhere to be found. I did the best I could and believe me it was cold. It was crappy out, and I did the best I could to get it put back together, but it didn’t look good at all so when I went to the Home Depot in Thomas Township, the girl couldn’t have been nicer. Don’t worry about it, sir. Please just that’s fine. We’ll we’ll get it back together don’t you worry about it? I could not believe it. I thought they were gonna send me home to redo it, but that girl couldn’t have been nicer. I was embarrassed by the way it looked, but she said don’t worry about it, sir get it back together you just go get what you need and we’ll handle it. I wish I would’ve found out her name Because we could all learn something from that young lady
                                        by
                                          • Recommended
                                          Power tool Lawsuit Against Ryobi
                                          Store won't stand behind the warranty on the Ryobi tools they sell. Customer service is a scam and fraud for Ryobi. Don't buy any power tools from home Depot. They push you to customer service, then they push you to the closest approved dealership they can't help you so us a runaround fraud.
                                          by
                                            Fantastic
                                            The customer service at this store is fantastic. I was greeted by every employee I passed and all seemed willing to help me find what I was looking for. Will always go to this HD.
                                            by
                                              • Recommended
                                              Contractor rules.
                                              I don’t need someone to be nice I need someone to have knowledge of products. Otherwise this is a good store always happy with shopping here.
                                              by
                                                • Recommended
                                                Great service
                                                All staff is a great help every time I shop there.
                                                by
                                                  • Recommended
                                                  Exceptional customer service
                                                  We purchased gutter guards for the outside project and wood molding for the inside project. Always happy for the good selection at this store, but if it isn't in stock, it can be ordered. We also appreciate the cleanliness of the store.
                                                  by
                                                    • Recommended
                                                    Great staff
                                                    Liz, Bill, Tomas, Rudy and Steve have always taken care of me when I’m in. Always friendly and helpful from pointing me in the right direction in the store to showing me new products or deals to getting me exactly what I need when all I could do is explain the part having no clue what it’s called.
                                                    by
                                                      • Recommended
                                                      Good store
                                                      It is a good, clean store with very good customer service. I have been a customer since it opened and will continue to shop there as needed.
                                                      by
                                                        • Recommended
                                                        Kitchen Appliances
                                                        I came to purchase 4 appliances for my kitchen. The sales associate was very knowledgeable and friendly. He did not make me feel rushed
                                                        by
                                                          • Recommended
                                                          Excellent Service at Home Depot!
                                                          I had an amazing time at the Home Depot store, in Saginaw, Michigan recently. Shane from the appliance department was a great help. I was really pleased with the service he provided. Shane had a lot of knowledge about the products. And he ook the time to explain the differences between models. He patiently answered all my questions. And he made me feel like a valued customer. His expertise and friendly attitude made buying appliances an enjoyable experience. I would definitely recommend Home Depot and Shane to anyone looking for appliances. Thanks, for the great service!
                                                          by
                                                            • Recommended
                                                            Bad Dryers
                                                            Got 2 bad LG dryers. Talked with the manager Scott who was very friendly and helpful. He called and talk to LG, who were not helpful at all. Thanks Scott for going thr extra mile
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 363 reviews

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