Reviews for Thompson Lane #732

I went specifically to rent a carpet cleaner. I felt like a number, not a customer. The guy did load the machine for me. When I got home the machine did NOT work. When I drove the 10 miles to get a replacement, I was not given an apology for my trouble or time. I wasn't offered a replacement for free to make up for my trouble. So, I returned the machine. My whole day was wasted, and no apologies were given. I'm very unhappy with my experience here.

This used to be the nice Home Depot... it's kind of fallen into disorganized chaos. Frequently out of items, apathetic employees, a nightmare parking lot. I hate shopping here.

Store and outdoor area at noon time was a mess carts everywhere and contents of a concrete bag on ground in contractor loading area.

Fix your blasted card readers. Over a year they have been messed up.

This store is always very busy but it's always very clean and the products are very easy yo find. The associates in all departments are always friendly and helpful.

It’s because of Hannah who works there. She went above and beyond to ensure I could get the lumber I needed, and the cuts I needed (she delivered the measurements directly to that department!!!) which meant I didn’t have to come into the store which is something I did not want to do in Covid time. Homde also was excellent because she spent 10 minutes finding Hannah and not giving up the search (since I had called in earlier and Hannah pledged to help). Good teamwork there!

Great service! Abil at the lumber cutting area was so quick, helpful, and precise!

ALWAYS so impressed with the willingness to help AND the knowledge each employee has in their area AND their teamwork/quickly calling someone ELSE in for help and assistance for you, if they are unable!

I cannot begin to describe how helpful everyone at this store is on a regular basis! And during this crisis time, they truly need to be applauded! From David and Keith in Hardware to Soloman in the blinds and Janice in power tools, I cannot say enough good things about them! These are just four of the people who have helped me and each went above and beyond in a time when you would expect the bare minimum from customer service workers who you know must be exhausted. Again, best store to visit! Always clean, fully stocked, and helpful beyond measure!

This location has some inventory not offered everywhere which is nice but on the other hand parking with a trailer is tough and the canopy checkout area can be hit or miss regarding how easy it is to get checked out and on your way.

Jose made our key for us quickly and was very friendly!

My experience at this Home Depot is always excellent.

Found the refrigerator I needed with the assistance of two store associates which were friendly and helpful. The store was clean. Looking forward to my delivery going as smooth.

This store has a number of employees that are always helpful and I look for them when I need something in a variety of departments--everything from electrical to plumbing to hardware and paint. Great store, friendly people, awesome service!!

I love this Home Depot, I went on my lunch hour, had a return and two items to purchase. I was in and out in no time with every employee greeting me and ready to assist me, it was great!

Great service. Every time I have visited I have always been greeted by someone and they ask if I needed assistance.

Debra that works at the PRO Desk is outstanding. She is definitely someone that I would call again for help.

Employees at this store are not very informed as to where items are located and they don't seem to thrilled about trying to help you either. When I went to check out there was only ONE cashier. All the other options were for you to check yourself out. Again, not a very friendly store.

The store was clean and easy to move around in. I had no trouble finding what I needed, and the staff was wonderful!

The customer service was knowledgeable and I didn't have to wait

The store is great; what makes it outstanding among other great stores is the fantastic hotdog, etc., vendor in the parking lot.

The Prodesk staff is once again excellent at their jobs. Need materials for job, let me know they could get it and how Quickly I could get the product. Asking the right question and had to buy more material to get job done right, Thanks again Prodesk staff.

Everyone working here is incredible. They actually seem to want to help you.

Great staff and always helpful! Well organized store and parking is very convenient! A favorite HD location!

Experts throughout the store (such as the pro plumber) are very generous with their time and insights, helping customers solve tricky problems.

Danny Boy- went above and beyond to help me when I was in over my head. Other associates you get arent always like that. Its surprising how much a smile and a kind word will do for people- but he went beyond that to really help me out with advice and cutting wood.

The customer service staff is second to none. Jessica, Cassie, Jim and so many others at customer Svc. You are all doing so great. It’s christmas. You guys hang in there and we appreciate you doing such a great job. From Super Surface & The Voss Family

I had a great experience thanks to Kevin, who helped me in the power tool section with purchasing a power tool with which I was not familiar but knew I needed. I couldn't find it. He did! He was patient with my questions about the tool,explained which was the best in my price range and why, and explained how to use the tool properly to make my task easier. He was very knowledgable, efficient and courteous! A great employee for Home Depot! All store employees were busy but helpful and friendly, though they needed to refer me to the correct person to help. The store was clean. The store checkout person was also cheerful and helpful.

I usually look online prior to running in though because specific items may be gone. I tend to drive down to Spring Hill for doors... Overall, clean and in a nice area! The guys in the loading area and appliance area are helpful!

The store generally has knowledgable staff in various departments during the week (a little less on weekends though) and is tailored a little more for pros. This is my "go-to" store.