#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(845)791-2910

Rental Center

(845)791-2908

Store Hours

Mon-Wed:
6:00am - 9:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

68 Thompson Square

Monticello, NY 12701

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Customer Store Reviews

  • 4.5 out of 481 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (481)
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Showing 1-30 of 481 reviews
Friar customer service
Katrina is amazing always
by
    Great staff
    We have a fantastic experience with Monticello Home depot. Staff is always helpful and friendly.
    by
      Amazing customer service
      Great customer service with catrina
      by
        • Recommended
        Friendly and helpful employees that work there.
        I’ve been to different stores and the store is very friendly willing to help you. If you have a problem, I won’t go anywhere else but Home Depot in Thompsonville MONTICELLO.
        by
          Helpful People
          Today, we went to The Home Depot for supplies for a community project. From the person at the Customer Service desk, to the sales associates at various aisles, to the cashier, the people were helpful and readily available.
          by
            • Recommended
            Exceptional customer service
            Catrina is the best at the service desk always working extra hard and multitasking with the biggest smile she really runs the desk everyone asking for her help with their problems and she’s always willing to help!
            by
              • Recommended
              Excellent store great employees
              I rent and renovate homes all over Ny nj and FL, so I’m in a lot of Home Depot’s, this store has great employees that seem to all get along well and work together which in turn makes the store a much more pleasant experience compared to others especially in FL Miami and Gandy in tampa fl
              by
                • Recommended
                Great Customer Service!!
                I want to thank the Customer service desk for helping me resolve an issue. Thank you Julianna, Andy, Bev, and Kat. You guys are doing great and I know with confidence that anytime I have an issue I can always count on y'all. Thank you so much!
                by
                  • Recommended
                  Staff with a smile
                  Thank you homedepot staff for making me feel great. I was sharing a story that my tenant has not paid rent in 5 months and completely trashed my house costing me over 25,000 dollars everyone spent extra time with me and was very helpful. I guess it’s a thing in Monticello….
                  by
                    • Recommended
                    In a regular basis this store would have more products than others will definitely recommend it
                    Been buying at this location for years now they usually have stud that can’t be found at Middletown
                    by
                      • Recommended
                      Great customer service!!!!
                      Cafeína is the best always
                      by
                        • Recommended
                        Sales
                        Great black friday sales purchased a tool and got another tool free
                        by
                          • Recommended
                          Great customer service
                          The store has always been excellent in funding what we need. On this last case the store representative was particularly helpful.
                          by
                            • Recommended
                            Awesome Employee 'Connie'
                            I had to buy a screw of a specific size and when I was checking the screw size at the store, it fell off from my hand and landed under the shelves. An employee named 'Connie' assisted me with all that she could do in trying to retrieve the lost screw. I was so thrilled by her motivation to help me find it as she understood how important it was for me to find it.
                            by
                              • Recommended
                              Great employees!
                              This has been the quickest purchase I have made for a drill in the various stores I have visited, and I buy more than 20 drills annually.
                              by
                                Give them all bonuses!
                                I have been shopping at this store a lot lately because of a reno project. I have a good employee experience every time. It's a busy store so I know Home Depot is raking in money. Share it with those workers!
                                by
                                  • Recommended
                                  Great Store!
                                  Our Home Depot Store in Thompson Square is the place to find anything you need. Especially since there are no other similar stores in Town.
                                  by
                                    All around the best customer service experience
                                    Catrina at the Monticello Home Depot is truly an exceptional employee she really deserves more credit. She helped us as soon as I walked in the store she got me a credit card and rang me up. Followed through from start to finish
                                    by
                                      • Recommended
                                      Not what home depot was built on
                                      Home depots customer service is down the drain .and when one has a issue management let's the employees deal with customer not them
                                      by
                                        Nasty plywood
                                        A friend with a truck bought me the one sheet of pressure treated plywood Home Depot had. It was damaged, warped, delaminated, and moldy. I think sub par lumber should be discounted, or thrown in the dumpster behind the store.
                                        by
                                          Great customer service
                                          Catrina is an exceptional emplotee
                                          by
                                            • Recommended
                                            Floor & Door
                                            Excellent prices for flooring and door
                                            by
                                              • Recommended
                                              Great experience
                                              Absolutely awesome experience!! Not at all like previous times !!! Run don't walk .. .I know something needs repair or you need that grill!!!
                                              by
                                                • Recommended
                                                Excellent shopping experience at this Home Depot
                                                I shop in many Home Depot‘s for my business. I can see without any hesitation that the Thompson store is top-notch. Cleanliness, organization, and very helpful staff.
                                                by
                                                  • Recommended
                                                  Found what we needed
                                                  The shop assistant Catrina helped me a lot with my purchase of an exterior door.
                                                  by
                                                    • Recommended
                                                    Staff was friendly and helpful
                                                    Catrina in customer service, the lady who was my cashier, and the guy who cut my boards were all super helpful and nice
                                                    by
                                                      • Recommended
                                                      Personnel
                                                      Store personnel are arrogant.
                                                      by
                                                        1 found this review helpful
                                                        Great customer service always
                                                        Catrina at Monticello home Depot is the best always so helpful
                                                        by
                                                          • Recommended
                                                          great store
                                                          Great products awesome workers, delicious atmosphere Spacious and great.
                                                          by
                                                            • Recommended
                                                            Arnie’s the best!
                                                            I was fortunate enough to come across Arnie in the plumbing department. He is a rare breed! He was very knowledgeable of the products and their location, and he got me what I needed promptly. He’s now my go-to guy whenever I need help with another project.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 481 reviews

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