#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(515)251-1602
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
10850 Plum Drive
Urbandale, IA 50322
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Customer Store Reviews

  • 4.7 out of 434 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (434)
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Showing 1-30 of 434 reviews
Great customer service
Aileen really went out of her way to help us as I needed to use multiple means to pay for my purchase and thus had to order in the store
by
    • Recommended
    Lisa Bandfield customer service was outstanding!!
    Lisa Bandfield was outstanding helping find what I needed. Very personable and knowledgeable!! Will definitely return to this Home Depot!!!
    by
      • Recommended
      Urbandale store #2115
      I really enjoy this store #2115 , cause employees are so knowledgeable and helpful with everything I'm looking for. The store is so much better, cleaner and stocked then the other stores located in the Des Moines Iowa area
      by
        • Recommended
        Best HD in the metro area!
        The best customer service in the retail business!! Thank you!
        by
          • Recommended
          Great customer service!
          I went in to get a Christmas tree at 7:52 pm, not realizing the store closed at 8:00. Every store associate was helpful and kind, did not act the least bit bothered that it was so close to closing. Great experience, and they were helpful start to finish!
          by
            • Recommended
            Great employee assistance
            As a business owner, exceptional service stands out. I received fantastic service from an associate named Justin. I would recommend Justin and the Urbandale Home Depot. He help me get the products that I needed off the shelf and from behind the counter cage.
            by
              Best store
              Haven't gotten my stuff yet but I know it will be great
              by
                • Recommended
                Poor Service purchasing Storm Door
                I had a horrible experience that took months to schedule and resolve. The door install was supposed to be $198 and when paying for it was $398 plus door. No calls back to schedule install and after many visits to this store found out orders kept backing up and nobody worked on them. Install took 35 minutes. Very disappointing. Should have done it myself.
                by
                  Great customer service!
                  All the staff was super friendly and seemed to have the store memorized which helped us quickly find our items. Sherry the cashier was especially friendly and made our morning!
                  by
                    • Recommended
                    Associates
                    The associates at Home Depot are very knowledgeable as to where different items are at within the store. I can ask anyone what I'm looking for and they know exactly what isle it is in.
                    by
                      • Recommended
                      Professionals.
                      I hapy whe I am in the store. I feel comfortable when I am shopping
                      by
                        • Recommended
                        Great atmosphere!
                        Grayson and adam the best employees ever! The store is very neat and clean and well stocked
                        by
                          • Recommended
                          Great store!
                          Well stocked. Well organized.
                          by
                            • Recommended
                            Deck Project
                            Thomas was very knowledgeable about the products that were needed for my deck project. I used a high-end Trex decking and the Westbury railing.
                            by
                              • Recommended
                              Store 2115 GREAT STORE
                              Stock was Great , mgrs. All were Wonderful to work with
                              by
                                • Recommended
                                Plumbing Help
                                Lynn in Plumbing had superior knowledge and was so helpful. She literally tried many fittings to try to find the correct one for the faucet hose.
                                by
                                  • Recommended
                                  Great customer service and employee knowledge
                                  Needed to buy wood for fence and Chris showed me options that would better fit my needs. Great product knowledge and customer service
                                  by
                                    • Recommended
                                    Great inaccurate inventory and unhelpful employees!
                                    I needed paneling. I was at the West Des Moines store which only had 15 panels. I needed 28. Home Depot’s helpful website said the Urbandale store has 53. Perfect - why not get it all at one place? So I drive the 20 minutes to the store to find none in the location where it says it is. Shortened story- after asking FIVE different associates for help- I ended up giving up after the 5th one mumbled something about maybe they don’t have it and maybe at some point they’ll get more in stock. Strike 6 was when I decided to look for carpet tiles that were also shown as in stock - and in “aisle 53”. The aisles in the store only went to 52. The associate I found in aisle 52 had “no idea” where 53 was. That was the last straw.
                                    by
                                      HomeDepot Review
                                      HomeDepoty offers goods service and I can always find the items I need, great customer service with a smile.
                                      by
                                        Great Team at this store!
                                        We had a wonderful shopping experience at the Urbandale store.
                                        by
                                          • Recommended
                                          Wonderful Garden Center experience
                                          Came on a busy day, Mothers Day, for different pots/plants and the workers did not seem overwhelmed and one gentleman was specifically able to educate and locate what I needed. Good service.
                                          by
                                            • Recommended
                                            Great experience!
                                            The plants I bought are gorgeous and the prices were awesome! Patricia, the cashier was so nice!
                                            by
                                              • Recommended
                                              Great service, great prices, quality products
                                              by
                                                • Recommended
                                                Mini fixit
                                                Little quick fix it ideas like how to put in toilet bowl flapper, how to change the aerator in a faucet, how to tight or replace an electrical outlet Easy quick home fix it’s that you could learn in a department like plumbing Have the associate give a mini demonstration in the aisle
                                                by
                                                  • Recommended
                                                  Outstanding customer service!
                                                  So pleased to find, on a very busy Saturday, many customer service associates available and happy to assist customers!
                                                  by
                                                    • Recommended
                                                    Excellent brands available and helpful employees too!
                                                    We bought all of our vinyl plank flooring here and all of it was loaded for us by friendly employees!
                                                    by
                                                      • Recommended
                                                      Awesome store
                                                      Happy with the employees
                                                      by
                                                        • Recommended
                                                        Great Customer Service and product
                                                        I bought a LG double oven range. The item was available for a quick delivery even though it was on a sale promotion. It had a 7.3 cubic foot double oven. 30 inch stand along range.
                                                        by
                                                          • Recommended
                                                          Brian is the best
                                                          Brian greeted me within minutes of my arrival in the window coverings area. He was very helpful in picking out what I needed. He also was able to make contact to get measurements done quickly. Thanks to Jeff also for getting out so fast to measure.
                                                          by
                                                            • Recommended
                                                            Very helpful
                                                            I went in and needed help finding something. The employees where all very helpful and kind.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 434 reviews

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