W Valley City #4406

Purchased LED lights to go more green with my home.

This is my go-to home-improvement store. It's conveniently located and the staff is almost always very helpful. I've received many useful tips from the folks at this store. They typically have what I'm looking for but, if they don't, there is usually somewhat around to help talk through alternatives. For comparison, there is also a Lowe's in my neighborhood; about the same distance from my house. The experience at the two stores is very different. I don't know what I would do without this Home Depot. Thanks for all your help over the years.

The cashiers and all other employees were very helpful and pleasant. The store was mostly organized other than a few isles being restocked

I wasnt in the store long enough to need help from the Home Depot staff, however; the Cashier Kathleen that helped me on 1/11/17 was super friendly and fast. The being fast was important.

We called the Sandy location looking for an item that the website said was in stock at that particular store. The automated recording said the item was indeed in stock, but gave a much higher price than the website indicated. Then we spoke to an employee in the tool department who seemed annoyed by our call, and curtly told us that although the price on the website was the correct price of the item, the store did not have any in stock. We questioned him about the automated system telling us otherwise. He then told us that the SKU number was correct, but had been disabled in the system. We then called the West Valley location because the website online also showed that they had the item in stock. The call was transferred, and a female by the name of Alex in the hardware department picked up the call. It was a completely different service experience from the previous Home Depot. Alex was friendly, enthusiastic, and eager to help. She put us on hold while she checked several different resources to see if the item was in stock. She checked back with us often to let us know that she was still working on trying to locate the item. Even though one could not be located, we asked if the different items in the kit could be put together to make the same assembly as the kit we were attempting to find. She said she would definitely try to accommodate us, and asked if we could come into the store. After we arrived, we met up with Alex. She told us she was going to look one more place for the product, and returned carrying a box that was the item we wanted to purchase. The price did not match the price online, but she personally escorted us to the front to speak to the manager to try to satisfy the price we had found online. We expressed to the manager how outstanding Alex is as an employee, but wanted her to know just how much her customer service meant to us that day. It is rare nowadays to find people like Alex that really go above and beyond the call of duty. Alex in the hardware department has outstanding customer service!! Thank you!!

Jim in Mill-work took the time to go above and beyond helping me find the materials we needed to finish our basement project. I was blown away by the "old fashioned" attentive, kind and knowledgeable service I received. He really took his time and made sure everything I needed was there and accounted for without passing the buck off or shrugging off what was certainly additional work. Thanks Jim!

WVC store is the bomb! The associates were helpful as always.

Store was just as good as it is before Covid-19. Always enjoy shopping here. And I want to thank Super T for the time she took to help me out with my purchase and the friendly service she gave me. Thanks again.

This overall was an amazing, trouble free experience.

The store was clean and the products were easy to find. I was very happy with the help I received in the garden department.