Reviews for Wappingers Falls #1207

Great experience. My favorite location

A pleasure dealing with Sharon who was so knowledgable and pleasant

They had everything I went for. My only issue was I couldn't get someone to cut some lumber, making it difficult to take purchases home.

The Wappingers location is my favorite Home Depot. Everyone that works there is very helpful. Between building sets for theaters and home improvement jobs I am in there often and always have a good experience.

A lot of times I go in there the big ladder is in the aisles and half of the times you need to get by and you can't get by where the big ladder is and it just makes me want to go to another store

Wappingers Falls has always been my go-to home improvement store. On my recent purchase of flooring I had an issue when I paid with the wrong card but the woman who worked in the flooring department walked me thru the re-order and was most helpful and re-assuring. Since Wappingers did not have that particular flooring in-store I just assumed that the Poughkeepsie or Newburgh store would be shipping it to my home. I did not realize that the stores do not swap out their inventory - - - would have been nice if someone had mentioned that to me. I was not aware that my order would be delayed since it is coming from the factory. It is not a big issue but now I know policy.

It would be nice if store employees showed some interest in helping instead of making you feel like you're bothering them. Also, a $4 premium to have rebar in 2 ft pieces instead of me buying a 10 ft piece and cutting it myself? $4?

95% of the time they have what I need in stock, but there are several items that are now only online with that being said they get to the store very quickly

Never get good help, they don’t know where things are more interested in their cell phones

Sales Associate Omar was beyond helpful! Omar explained everything in detail and was very attentive to my needs. Excellent experience!

I enjoy going to the Wappinger Falls store vs. the Poughkeepsie store. I know where most things are and the people are extremely nice. My only complaint is when you go to the store in the evening, it is sometimes hard to find help. The main excuse given is "the associate is out to dinner" Thank God I'm pretty self-sufficient.

Looked everywhere for this tent. After going to Newburgh and Fishkill with no luck Wappingers had them . We want to shout out to the employee named Will for having to get a forklift and retrieve a pallet of them from the top ( of coarse) to get it for us. And On a Sunday afternoon. He was very polite and helpful. You need more employees like him. Treat him right Home Depot in Wappingers NY.!!

The Home Depot forklift driver initially placed the pallet of concrete blocks on the liftgate of the pick up truck instead of the bed. This damaged the latch mechanism.

I bought this Sunday after our 16-year-old Maytag Dehumidifier fan motor went down & is no longer available anywhere. The new GE dried the basement in one night down to 40% RH.

I ordered several bags of potting soil and peat moss on line for pick-up. It was ready for me when I arrived to pick it up and it was loaded into my car by someone at the store. It was an easy, fast, and efficient transaction, and I will definitely do this again in the future. Thank you, Home Depot.

Cindy has done the best job… Very professional… Leads by example… Joe and Maryanne at the contractor counter always so eager to help

The gentleman was nice, knowledgeable, and very helpful

Employee Victoria was very helpful and a pleasure to deal with. She showed real concern with trying to help me out.

Tiffany made this large buying purchase very easy. I will definitely return to purchase the next set of supplies once the first part of the job is completed.

My Home Depot experience is always wonderful at Wappinger Falls Home Depot. They go above and beyond to help me every single time and they’re always very pleasant, kind and respectful.

My friends call it "The Toys-Are-Us for grownup men!!!" We can spend hours and hours inside the store without knowing it!

The products I bought already always available in your store

I was cheated by my local store. An associate opened the locked copper wiring locker and handed me a 100ft roll of 12/2 Romex wire. The plastic packaging was partially open but I thought nothing of it. The next day I opened the roll and started my project by running about 30 ft in two walls to multiple wall outlet boxes. That is when I realized the 100 ft roll I bought for $84 + tax was significantly less than 100 ft long. I had just 27 feet remaining. So my roll only had 57 ft in it, I was missing 43 ft. I called and spoke to the store Manager Jen, who told me to return the wire for a replacement. But I explained I used and installed 30 ft already and cut it at each outlet box. I told her I could bring back the 27 ft and show her photos of the work I did installing the 30 ft but she said no, I needed to bring back all of it. I explained I spend a few hours of work installing it and would need to spend more to remove it. She said the best she could do is sell me a roll at half price. Obviously, Home Depot customer service people accepted a return from a dishonest person who used 43 ft from a 100 ft roll and then put it back on the shelf for an honest guy like me to buy it and lose out on my money. Maybe they should weight expensive commodities like this wire to ensure they get the correct amount back in a return so an unsuspecting customer does not get stuck buying a returned and deficient product for full price! I now know better. Be aware of what you buy but my Home Depot store should have known better too!

I wanted to buy batteries and had to wait a long time 25 minutes

Need employee training that customers pay thiet salary

I continue to shop at the Home Depot in Wappingers because it’s such a down to earth store with such down to earth employees. The ladies at the customers service desk always willing to help. Love it! Damaris and Krissy are awesome. I remembered when I purchased my first house and began shopping at this location. Damaris signed me up for my Pro membership. After signing up, I playfully yelled out “ I’m officially a Pro”

I went into the store, picked out the entrance door lock set I wanted, paid for it and left. Not much of a shopping experience. Why do I get these surveys when I buy a $30 item, but not for the $1800 dollar refrigerator that the so called "installers" dented and then threatened me in my own house? Why didn't the manager I called about the incident return my call? Why didn't anyone contact me, personally, when I sent an email to HD about the incident, but instead just added $1000 to my credit limit? It is because of the treatment I received that I cancelled MY HD store credit card. I won't EVER purchase a large appliance from HD again, due to the lack of interest in a real problem I had and the lack of integrity of your manager and whomever received my complaint and just threw $1000 dollars on my credit limit. These surveys are a joke. You only acknowledge the good and not the bad. BTW, I bought double ovens and a large "L" shaped counter top from two of your competitors last year. Your loss, not my problem.

Ask where a product is and you get sent to the other side of store.....or waiting for a long time for help. Just makes me want to go to LOWS .

Bought assorted soils and mulch to plant a tree in front years in memory of my late wife of 48years. This has been my go-to store for over 30 years.

No one wanted to come unlock the case to I could buy what I needed after asking twice and the employee announced over the loud speaker for someone to unlock the case, I had to go find someone just to find them chit chatting