Reviews for West Albuquerque #3504

Associates in the hardware department were very unfriendly and downright confrontational. Additionally they did not know store policy on lock rekeys and attacked me for suggesting otherwise. The manager on duty aggressively confronted me on this point too and then disappeared to "find the policy on it". I eventually left to go to another hardware store that gladly rekeyed my locks for a small fee as is stated home depot does on just about every website/resource online. #3504 home depot really needs to retrain policy on rekeys and consider retraining managers on de-escalation techniques and general respect. I wouldn't wish today's time wasting, frustrating and insulting experience on my worse enemy.

Love this store! They always have what I need, go out of their way to assist you and have really great prices. The store is clean and well lit.

Love this store location! Each person I have encountered whether in person or on the phone is cheerful, patient and always provides the help I need quickly. This store is so consistently helpful I never go anywhere else and they have worked hard to earn this loyalty. The how-to help is always available and has given me the confidence to try new projects and tools. Absolutely outstanding! (And this crusty old retired Marine does NOT hand out unearned praise!)

Exceptional staff and service both inside and out. Our go-to for all domestic needs!

I have shopped at this Home Depot for many years. I purchased my wood flooring here and was helped by Elva and she was superb in answering all my questions and helping me understand the process of installing the flooring. She went above and beyond helping me. I think she is an excellent employee to have at Home Depot. I also purchased my kitchen and bathroom faucets here and was helped by Paul. I was very impressed by Paul. He too answered all my questions to my satisfaction and went above and beyond helping me. Elva and Paul also were very courteous and respectful. I would recommend this Home Depot location to everyone.

On June 18, 2021, I went to pick-up and an order of retaining wall block I had placed over the phone. It was discovered that I had placed the order in Cottonwood, AZ instead of Albuquerque, Cottonwood location in NM. My landscaper was with me for the pick-up so I made a second purchase of the block the same day. I had to then cancel the order in AZ to process my refund. The customer service rep, Danny, went over and beyond his duty to cancel the order and process the refund back to my account. Danny took the initiative to do this and I was very satisfied with the service I received. We picked up the block, irrigation parts and other necessary products to complete my landscaping project with minimal time spent at the store. I frequent this store often, I should just set up a tent as much time as I visit this place in the summer. LOL. Home Depot, where you get things done!!

The store is conveniently located and the the employees are friendly and knowledgeable and the store is as clean as one expects.

I had a super special circumstances emergency today. Marisa Lopez from the Home Depot Cottonwood Albuquerque went above and beyond and really helped me out and solved a huge issue. Thanks a million. Five Stars!

This is the most helpful, professional and friendly store in Albuquerque NM.

I would give this store zero stars if I could. Customer Service is slow, inexperienced and should be trained on handling cashier transactions. Few employees to help with product knowledge or product location. When you do finally find someone to help or go to customer service for help the employee is stopped many times by other customers who need help and couldn't find anyone. Supervisors and Managers do not answer employee calls for help timely. Minimal brands sold on certain products - Ex. How water heater - only sell GE/Rheem. The process for store credit when a product is under warranty is inconvenient (old product must be brought to the store). This caused delays in finding a plumber willing to return a large broken heater, and caused repair or replacement delays (customer without hot water for two weeks). I will not shop at Home Depot anymore. And, the above problems occurred well before the Pandemic - these issues are not new!

It was time for a new refrigerator and Home Depot made it quick and easy to purchase and set up delivery. Great Customer Service.

Very organized store with everything I needed in lawn care. Very knowledgeable employees and helpful. Fast checkout.

I was in and out in about 15 minutes. The sales associate was female but was very knowledgeable about evaporative water coolers and answered all my questions. Wished I had gotten her name. I was very impressed. She got the product I was looking for, loaded it, pulled to check out and made sure someone came to load it. I have never gotten this type of care at home depot before. I greatly appreciate this associate she also was very friendly and didn't just leave me like some male associates have done.

I had trouble with Ryobi honoring the 3 year warranty on a 40 volt battery I purchased 12 months ago and contacted the store directly. Over the phone I spoke with a manager named Christian who was extremely helpful and agreed to work with me in making it right. When I arrived at the store Christian, happened to be at lunch, however, left instructions with a supervisor (Wendy) who was ready and able to assist when I arrived. Long story short, I was prepared to trash Home Depot for the way I was treated by Ryobi, however, Christian and Wendy combined were willing to hear me out and went out of their way to ensure Home Depot unlike Ryobi cared about their customer and made things right. Hats off to these two, they certainly won my loyalty.

My husband, Fred and I, have been married 50 years, Home Depot has been a great store to do business for all of our married life in Albuquerque NM. It was special to visit Home Depot today 05/01/2021 and find everything and come home not wore out.. we are 89 and 81 and often get worn out when we go shopping. Your staff and products are the BEST. Thank You Helen Ruston

Staff are helpful and friendly.

Customer service is excellent for a homeowner with some little home-improvement experience. I have always been able to find help often times that is more than routine assistance. The competition cannot compare in customer service well done

I like this store however there's never enough salespeople around that can help and if you find someone their already busy. Also you advertise merchandise that is truly not in store when you say 56 available and have to order it.

The employees at the pro desk are phenomenal! They always go above and beyond to make sure that they assist to the best of their abilities. They are willing to sit with you for hours and look over everything just to make sure that all gets completed. Went above and beyond our expectations.

Friendly and ready to help. Never afraid to ask for help, always an associate to assist!

It's Spring and they have a wonderful selection of plants. Succulents, large houseplants and small ones too.

Store was great and employees are helpful.

Amazing experience in this HomeDepot. We found everything and We will be back for most of it at a later date. We loved it!!

I have been a steady customer for 26 years to the Westside Home Depot. I've done large business scale remodels , home remodels and enjoy seeing familiar faces that have worked there for many years. It is similar to going home to family but to my favorite store Home Depot family. The department help know their merchandise. Rarely I leave without a bag in my hands. So many great experiences over the years. Thank you

Great service and with a smile , all products were in stock.

I've been very satisfied with the service, prices and availability of natural stone stopping stones at Home Depot.

Helpful-polite well stocked

Nice store with most thing we needed, in stock.

Very friendly and helpful!

This is my favorite store because of Ms. Tracy at the prodesk. Her professionalism, thoroughness, kindness, and enthusiasm is unmatched. Her level of experience is clearly demonstrated with the guidance, insight, and direction she provides on a daily basis