Reviews for West Aurora #1957

The associates were extremely helpful with getting our purchase from a top shelve (fork lift). It took very little time to do so. They also put the product on a cart. The cashier, "April" was very pleasant and helpful with the purchase transaction. She suggested for me to apply for a Home Depot card. This only took a few minute to complete. After the purchase, another associate helped with loading the purchase in my pick up truck. Could not have been better!

Excellent and knowledgeable staff. I was in and out in no time with the purchase and knowledge I came in for!

ENDED GOING TO THIS STORE AS OPPOSE TO GO TO THE ONE IN NORTHLAKE MY HOME TOWN AS THE ASSOCIATES IN NORTHLAKE ALWAYS SEEM TO BE UNWILLING TO BE HELPFUL TO OFFER DEALS OR INCENTIVES. THEY LOST OUT ON A POTENTIAL SALE NOT TO GO OUT OF THEIR WY TO GET MY BUSINESS. THIS EFFECTS THEIR BOTTOM DOLLAR AND STORE SALES TO STAY OPEN AND KEEP JOBS LOCALLY, PERHAPS MANAGEMENT IN THIS STORE NEEDS TO TAKE THIS INTO CONSIDERATION. WHILE THE AURORA STORE WENT OUT OF THEIR WAY TO GET MY BUSINESS AND PROVIDED GREAT CUSTOMER SERVICE WITH A SMILE I MIGHT AD AS WELL.

We love shopping at this Home Depot in West Aurora on Orchard Rd! The associates are so friendly and always so helpful. Great customer service!!!

The only thing I think would be of help, with the online ordering service is if you need it in a hurry, there should be a way of stating it, so if possible you can have it ready! But that's the only thing!

You have everything I always need and workers to help explain things

Tim was extremely helpful and seemed very trustworthy in reviewing grill options. Leo, the assistant manager, was very helpful as well. I will definitely return and ask for Tim to help with future projects.

I had a very good experience from the sales person to the person that came to measure my carpet to the accounting department they're all great !

Everyone is helpful, great service, great products, and good prices.

No matter which department I go to, I can always find a helpful associate. Whether to answer questions or help me to load my car, there is always a friendly face to help.. I like being treated as if my business is appreciated, and this store succeeds.

The store was well stocked and items were easy to find. Help was available when needed.

The overall experince was awesome - had fun doing work - enjoyed it - keep up the good work!!

I'm working on a bathroom remodel and have gotten to know this store very well. I have always found the items I've needed, the prices are comparable to most other home stores but I prefer the quality of the products at the Home Depot. The one criticism that I had with my most recent visit are all the loaded lumber carts in the isles (full on material and blocking the isles) near the contractors section, very frustrating to try and navigate around the clutter. I also found that the items I was looking for weren't properly priced, however, an associate was able to help me out. All in all a very good experience and I will be visiting this Home Depot again.

Great deal and wonderful assistance. Everything as advertised on line.

The knowledge of the individuals in the paint department was exceptional. Not only were they able to fulfill all of my needs, but they provided me with insight to get the job done faster and better. Way to go! You guys are awesome!

I had the privilege of having a Project Specialist at this Home Depot in North Aurora, IL help me find the right lawnmower. We talked during my two visits at Home Depot. He actually brought a lawn mower down off an upper shelf for my wife to grip and test how it would feel in operation. He was patient and very knowledgeable. This is why I go to Home Depot !!. Its a pleasure to deal with someone who is knowledgeable about the products that are being sold. Other places that begin with W or L or M don't offer this quality of customer service. WELL DONE - that why I come back

I was overly surprised at the friendliness and knowledge that the store associate had concerning my needs

A clean store with associates that are ready to help!

The associates in the home and garden center were very knowledgeable and helpful. I appreciated this type of service.

The store associate helped me with a lawn mower purchase. Excellent service!

Never have issues with this store. Always have a good experience, and help is always available if I need it. Great job.

Staff is always helpful, friendly and knowledge. I have get to find a better Home Depot store in the area

friendly helpful associates all asking if I needed help finding

WOW! HAD A VERY HELPFUL AND KNOWLEDGABLE GAL HELPING ME WITH GARDEN TOOLS. wHAT A PEACH!

Ashley helped me a LOT with garden care products for our Hydrangea plants!

they got it all you will find any thing to fix your house

I received wonderful service on Friday, April 17th from Brian. I came in about 9:45am looking for some lumber and other supplies. Store associate Brian saw me walking around and offered to help. I told him what size wood I needed for my project and he helped me make sure that I was not choosing warped boards, as I have never picked out lumber before. He explained the difference between the different qualities of wood, but didn’t pressure me one way or another. He let me make the decision for myself. He even looked over my plans to make sure he understood just what it was I was trying to build and to better offer suggestions and advice. When I mentioned that I also needed some hinges and chains, instead of just telling me the aisle number, he walked me over and help me make my selections. Brian was helpful, knowledgeable and courteous. I very much enjoyed my experience at the West Aurora Home Depot today largely due to Brian and I would like to offer my sincerest thanks to him and to Home Depot for an enjoyable (and painless) shopping adventure.

TO START OUT, THERE WAS CONVENIENT PARKING. ENTERING, WE WERE GREETED BY AN ASSOCIATED AND ASKED IF WE NEEDED HELP. HE WAS TOLD ABOUT OUR NEEDS AND INDICATED WHAT AISLE THESE ITEMS COULD BE FOUND. IN ONE AISLE, ONE ASSOCIATED ASKED US WHAT ITEM WE WERE ;LOOKING FOR AND WE WERE SHOWN THE EXACT LOCATION. ARRIVING AT THE CHECKOUT CENTER, THE WOMAN IN CHARGE HELPED US IN PAYING FOR OUR ITEMS PURCHASED.

Good service and fair prices. Great selection. Great gardening section.

We live near this store and go there a lot. Every employee that we see in the store speaks to us and asks if we need help. Everyone is very friendly and knows how to answer any questions we may have.