I had an even exchange to do and was dreading it (because at other places I've felt guilty or scrutinized for doing a return). But this was a surprisingly positive visit. I forgot my mask but the friendly lady at the front door gave me one without making me feel like a heel. The lady at the customer service desk (Kim) was very helpful. When I went to get a replacement, B.D. offered to help, but I didn't want to bother him so I declined, but when I couldn't load the box on the cart, he came to my rescue! He also went and got Luke to help me load it in my car. He was a friendly young man. I must say, I'm a very private person who doesn't care for much interaction when shopping, but each of my interactions with the four employees in the store were helpful and enjoyable. I really appreciated it. I'll come back.
- Mon-Sat: 6:00am - 9:00pm
- Sun: 8:00am - 8:00pm
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Store Details
Welcome to the West Bend Home Depot. We pride ourselves on excellent customer service and are here to help you through your next project.
Here at your local hardware store, we have everything you need for your DIY project. Whether you're looking for Husky storage or cleaning supplies we've got you covered. Our experienced associates can help you find exactly what you need. Buy online and have your items delivered from the store using our product locator app.
Community involvement is important to us at The Home Depot. In an effort to fill the trades gap, The Home Depot Foundation is partnering with the Home Builders Institute to launch a youth trades training program. In-store, we cover a wide variety of topics in our DIY workshops, where the focus is hands-on learning and providing you with expert advice to complete your project.
You can find us southeast of the US-45 and Highway 33 intersection, next to Petco, a few miles from Riverside Park. Drop by today and see what's new.
Sincerely,
The West Bend Store Team
We're promoting social distancing in our stores and distribution centers, which includes stores limiting the number of customers inside at any given time. In addition to training our associates on social distancing, we've placed distancing markers at some of our checkout counters and are making overhead announcements on our store PA systems asking customers to practice social distancing.
- Buy Online and choose the "Store Pickup" option on the product page or in your cart.
- Once your order is processed, you'll receive an email or text message letting you know that it's ready to pick up.
- Go to designated Curbside Pickup location at The Home Depot store you selected and follow the instructions received in your email or text notification for Curbside Pickup. Let us know you have arrived by selecting the link in your "Order Ready" communication. Remember to bring your identification.
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Excellent sales people & selection of products!
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Employees are ALWAYS extremely helpful and friendly! Store is organized and clearly marked to make shopping easier. Appreciate the wide aisles and the handicapped parking as my spouse is in a wheelchair!
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Extremely friendly helpful workers. All products were stocked.
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I was looking to exchange an item to upgrade within the return time period. I will never shop at this location ever again. I called the night before to check inventory of a product and place it on hold to pickup the next evening. And very rudely the associate said "nope that will not happen" So I called the next afternoon to check inventory again, since I did not want to drive all that way and it being out of stock, and again they were very rude and said they will not hold the item. So I ended up going there and hoping the product was still there, and the Customer Service Associate was so rude, short and bad attitude with me the second I walked up to the desk to exchange my item. She should definitely not work in retail if she doesn't know how to be nice to customers. I walked to go check to see if the item was in stock, I only saw the floor model, so I asked a Sales Floor Associate if they could check inventory - his response was "I guess" and again they were so rude and they made me feel like a inconvenience. Well, isn't that part of their job, to help customers? We ended up purchasing the floor model of the product. I will NEVER shop at this store ever again, this is by far the worst home depot experience I have ever had.
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The employees are very knowledgeable about products. Take time to answer questions and explain products. Store is very clean and people where friendly.
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Staff is very friendly and the store is clean!
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Friendly helpful service.
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