#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(989)343-2362

Rental Center

(989)343-2368

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

2892 Cook Road

West Branch, MI 48661

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.8 out of 850 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (850)
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Showing 1-30 of 850 reviews
Great customer service
Excellent store, employees and customer service. Clean and clearly marked aisles.
by
    Great selection of tools and displays of them.
    I like to see and handle many items I am interested in purchasing. Power tools are items I want to handle and get a feel for. The West Branch Home Depot has great displays of the hand held power tools the offer. Sometimes they have displays where one can use a drill & drive in screws to see its capabilities.
    by
      • Recommended
      Best Home Depot Around
      Excellent staff, good stock, clean, everything you want in a store
      by
        Great store
        Employees are always friendly. Especially Kyle and Rose.
        by
          • Recommended
          Cashier
          We will not be shopping at Home Depot #2782 Cashier Nicole was the worst we have ever seen. Very unfriendly and rude
          by
            Awesome Experience
            Ordered flooring (carpet measurements taken) we were able to go into the store and thanks to Kathy we were able to pick a different more affordable flooring. She was awesome, kind and went above and beyond outside of what she was already working on to assist our needs!
            by
              • Recommended
              No help
              1 employee did help us and tried to help us to decide what we needed. His name was Dee very helpful
              by
                • Recommended
                Great service today
                Happy with all the things we bought today. Doors door mobs wood was all in great shape and prices were better
                by
                  • Recommended
                  Good and bad
                  I have spent a year and a 1/2 building a home. I have spend about $100,000k with Home Depot in the past 8 years or so. Why didn't I purchase everything from the local store? I have experience with the building desk, the appliance center, general area of store, the cabinets and counter tops. I'd like to make you aware of those experiences and if not threatened with the truth could assist you in "tightening up" or truly fixing many of these areas.
                  by
                    • Recommended
                    Wendy
                    You need anything go see Kelli or joe they know what they are doing and treat you like you should be treated. Will be back and if i have a question will look them up.Thank you keep up the great work
                    by
                      • Recommended
                      Great products!
                      I’m currently redoing a closet and bought my rods shelves and paint. Nice that they have options to choose from.
                      by
                        • Recommended
                        Best shopping experience ever
                        Best shopping experience ever keep up the great work
                        by
                          Amazing staff
                          All staff was very nice and extremely helpful. Pamela at check out was amazing
                          by
                            • Recommended
                            Rose is always very helpful.
                            Most employees are very helpful but Rose is especially helpful.
                            by
                              • Recommended
                              helpful
                              needed help finding a product saw an employee and they took us right to the spot. That is a rare service to find
                              by
                                • Recommended
                                Great Place to Shop For All Your Building and Home Improvement Needa
                                In a day when everyone seems to think prices are to high I am still finding good deals at Home Depot. All the staff seems to be very courteous and frendly. I was looking for and item and just the look on my face prompted a gal to come up to me and ask if she could help. That is people being aware and caring for the customer. Thank you Home Depot.
                                by
                                  • Recommended
                                  Very helpful and curious staff
                                  No problem with help finding me and helping find my item. Cashier Rose has excellent customer service skills
                                  by
                                    • Recommended
                                    No cashiers
                                    At least 7 people waiting to check out and only one cashier, I had to wait in line to cash out myself. If I'm doing a Home Depot employees job I at least want a discount.
                                    by
                                      Great Store!
                                      Love shopping at the West Branch location! Very helpful staff with amazing products!
                                      by
                                        • Recommended
                                        My sales rep did an outstanding job and was very patient.
                                        I have not yet received the product. It should be here next week.
                                        by
                                          • Recommended
                                          Great store!
                                          I purchased a few things for my bathroom remodel online. I needed to return some things, I just changed my mind. It was so easy to return, the clerk walked me through how to find my order number and was able to return the product and credit my card back.
                                          by
                                            • Recommended
                                            Sales associates
                                            This store has the nicest people my wife and I love shopping here everyone is so helpful
                                            by
                                              • Recommended
                                              Customer service
                                              Overall customer service is lacking. Also, I don't always want to use a bank card to make my purchases and unless I'm checking out via the garden center when open, it's rare to find an opportunity to use cash in this store.
                                              by
                                                Great place for lumber
                                                Nice employees good at their job and they don't complain about having to do it. I will be back for my lumber needs
                                                by
                                                  • Recommended
                                                  Excellent Store!
                                                  West Branch Home Depot store is clean with friendly employees. Always find something I wasn't even looking for!
                                                  by
                                                    • Recommended
                                                    Making it happen!
                                                    I wanted to purchase a large number of hinges. My home depot app showed they had them in stock. I went to the store and they didn't have the large bundle bag. I was able to buy the double packs for the same price as a bundle. Thank you customer service.
                                                    by
                                                      • Recommended
                                                      Great people!
                                                      I frequently shop this store and the people are always great to work with.
                                                      by
                                                        • Recommended
                                                        Great job!
                                                        Melissa and Jessica did a fabulous job. They were able to price match another store and savedxme time and money on my landscape project. Great job!
                                                        by
                                                          • Recommended
                                                          Robyn the manager
                                                          What an awesome human! She is great with people. Thanks Robyn for helping us
                                                          by
                                                            APPLIANCES
                                                            If you need them go deal with Rob in the morning he has this badges for a reason!!! Awesome guy always service with a smile
                                                            by
                                                              Showing 1-30 of 850 reviews

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