#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(401)348-4262

Tool & Truck Rental

(401)348-4268

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

120 Franklin St

Westerly, RI 02891

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 321 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (321)
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Showing 1-30 of 321 reviews
Stopped military discount on lumber
Had to pay full price for lumber, wouldn't take offer they sent to e-mail.
by
    Friendly-Professional-Knowlegable
    I live very close to this Home Depot and visit it often. I generally find what I am looking for however, if I require assistance, someone is always available to answer questions about my project. As a Army Veteran, I also appreciate the Military Discount policy.
    by
      • Recommended
      Fabulous Customer Service
      The customer service representative Dani was exemplary in resolving a snag with an authorized refund. She was a caring listener on the phone and an efficient, kind, problem solver in person.
      by
        • Recommended
        Helpful staff
        I buy all my tools as well as materials, at the westerly home depot
        by
          • Recommended
          Great experience, love the customer & staff relationship
          I constantly go to Home Depot several times a day and I enjoy the fact that they make it a point to know your name and greet you as you walk in. They are more like friends the. Staff members.
          by
            The Best Home Depot!
            This store is always clean and organized. The staff are always very friendly and helpful too. I always feel welcome here. Thank you Home Depot!
            by
              • Recommended
              Ideas
              The shopping experience was good. My idea would be that the more knowledge the staff has say in electrical the better I find certain stores have more experience then others so i travel to those stores if i need knowledge
              by
                Resilience
                I would like to take this opportunity to recognize Home Depot as one of the stores that maintained its in-store community service to its customers throughout this challenging pandemic. Besides the mask-wearing you would not know that there was an impact in this store. Thank you........
                by
                  • Recommended
                  Millwork customer service
                  Employee "Billie jo" in millwork went above and beyond with a tough part of our project. She knew the products and even when HE'S computers locked up she found ways to order. Really good at her job
                  by
                    • Recommended
                    Awesome
                    This store is amazing. I have been to many and this one is far beyond. Clean neat and staff willing to help. Lumber department has two of the best guys I have ever met. Jeff and Shannon.
                    by
                      • Recommended
                      Fantastic
                      I went in early.The parking was easy. And there were not many people in the store.
                      by
                        • Recommended
                        Home Depot sales associates are all helpful, pleasant, and knowledgeable.
                        Home Depot sales associates are all helpful, pleasant, and knowledgeable.
                        by
                        • Verified Purchase
                        • Recommended
                        Always find what I need but I have had problems with the cashiers.
                        Always find what I need but I have had problems with the cashiers.
                        by
                        • Verified Purchase
                        • Recommended
                        I had a great interaction with a staff member Kaitlyn V who assisted me at the self checkout. She...
                        I had a great interaction with a staff member Kaitlyn V who assisted me at the self checkout. She greeted me with a warm welcoming smile, was eager to assist even after the same problem twice. She presented well for the Home Depot Company!!
                        by
                        • Verified Purchase
                        • Recommended
                        Very nice and helpful staff !
                        Very nice and helpful staff !
                        by
                        • Verified Purchase
                        • Recommended
                        All the associates were pleasant and professional,,,
                        All the associates were pleasant and professional,,,
                        by
                        • Verified Purchase
                        • Recommended
                        Plants in top notch condition! Very good prices. Friendly check out boy. Carts ready. Lots of sel...
                        Plants in top notch condition! Very good prices. Friendly check out boy. Carts ready. Lots of selection of plants.
                        by
                        • Verified Purchase
                        • Recommended
                        Friendly helpful staff always
                        Friendly helpful staff always
                        by
                        • Verified Purchase
                        • Recommended
                        Great customer service
                        Great customer service
                        by
                        • Verified Purchase
                        • Recommended
                        This store favors customers with unruly, barking, lunging dogs over the customer who would compla...
                        This store favors customers with unruly, barking, lunging dogs over the customer who would complain about having to be exposed to it. The manager did not see fit to discuss this with me, after waiting a bit I had to move along. I have also nearly stepped in dog feces while shopping here in the past.
                        by
                        • Verified Purchase
                        3 found this review helpful
                        Associates are always friendly and helpful.
                        Associates are always friendly and helpful.
                        by
                        • Verified Purchase
                        • Recommended
                        You can tell the employees are really trying to make a difference, and will stop to help you even...
                        You can tell the employees are really trying to make a difference, and will stop to help you even if they are busy with their assignments. There have been a couple of employees who have really helped me in the electrical department and in the plumbing department over the years. When I see them, I know I'm going to get the right information and product the first time. The store is well stocked most of the time and it's clean. I am a little shocked at the price of wood recently and hope Home Depot is doing everything possible to find good quality at more reasonable prices... I have a couple of big projects coming up, but we need cheaper prices to actually start.
                        by
                        • Verified Purchase
                        • Recommended
                        The associates are good and helpful.
                        The associates are good and helpful.
                        by
                        • Verified Purchase
                        • Recommended
                        Friendly knowledgeable staff. Ease of finding products. Good array of products
                        Friendly knowledgeable staff. Ease of finding products. Good array of products
                        by
                        • Verified Purchase
                        • Recommended
                        Staff was friendly , helpful and efficient. Wi ssd h th er re were more lighting choices.
                        Staff was friendly , helpful and efficient. Wi ssd h th er re were more lighting choices.
                        by
                        • Verified Purchase
                        • Recommended
                        This depot has the best vibe of all box improvement stores in SE CT.
                        This depot has the best vibe of all box improvement stores in SE CT.
                        by
                        • Verified Purchase
                        • Recommended
                        Customer service was a big help over the phone and showed great team work when I arrived to pick ...
                        Customer service was a big help over the phone and showed great team work when I arrived to pick up my order. Very impressive!
                        by
                        • Verified Purchase
                        • Recommended
                        Home Depot in Westerly R.I. is the best Home Depot I've shopped in. Very smart & quick employees.
                        Home Depot in Westerly R.I. is the best Home Depot I've shopped in. Very smart & quick employees.
                        by
                        • Verified Purchase
                        • Recommended
                        great store, however, very frustrated in the lack of check outlines open with cashiers. You rely...
                        great store, however, very frustrated in the lack of check outlines open with cashiers. You rely too heavily on the self checkout.
                        by
                        • Verified Purchase
                        • Recommended
                        I had two rooms and a stairway carpeted. The workers were exceptional! The job was done profess...
                        I had two rooms and a stairway carpeted. The workers were exceptional! The job was done professionally and quickly. I am very pleased!
                        by
                        • Verified Purchase
                        • Recommended
                        Showing 1-30 of 321 reviews

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