#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(336)659-5421

Rental Center

(336)659-5407

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1000 Hanes Mall Blvd

Winston Salem, NC 27103

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 942 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (942)
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Showing 1-30 of 942 reviews
Wonderful Customer Service
Susan Sampsell was wonderful to work with on our purchases. Extremely helpful & very nice. If you have needs in the flooring dept it will benefit you to see her.
by
    • Recommended
    good location and have everything that i usually needs for any of my projects
    Bought some plumbing supplies
    by
      • Recommended
      Gardening supplies
      Great selection of flowers and gardening supplies
      by
        Excellent service
        No less than 6 different employees asked if they could help me when I was shopping in the Halls Mall store in Winston-Salem. Wow! With a smile and an upbeat voice! That level of service is very hard to come by these days. Please keep up the great service Hanes Mall HD!! And thank you!
        by
          • Recommended
          Return Customer
          The one reason I wouldn’t be a return customer at this Home Depot is the strange security guard that kept following me around seemed like cause I had Milwaukee merchandise in my cart!
          by
            • Recommended
            Fast,friendly ordering
            Had a great experience with ordering my Stove and Refrigerator Leigh was super nice with helping us with our order
            by
              • Recommended
              Customer service is great hear.
              I just bought a battery powered blower because of the help the guy in the lawn tools gave me.
              by
                • Recommended
                Good experience
                Have bought before and will again
                by
                  • Recommended
                  Customer Service
                  You know how we all get impatient, especially when we're in a hurry, just how life is these days. I had a simple return two days in a row, cause I kept purchasing the wrong size item. Each time I came in there was a line at customer service. Immediately my heart sank both times, thinking I was going to be standing in line forever since there were only two team members working...... I love it when MY HomeDepot proves me wrong! Yes, I call it MINE, simply because I've been into other Home Depot's and they just don't feel like home..... this is probably why you can find me here 3 to 5 days a week and sometimes multiple times a day. I wish they would've put the store closer to my home, the entire staff from the DM down are amazing, friendly, caring, and so honest that if they don't know something, they flat out tell you that they have no idea, but they will find someone who does! Mad respect! Oh yeah, and Diesel Dan.... you can't help but just crack a smile whenever he is working! WOOOOOOOOOO!
                  by
                    • Recommended
                    Fun place to shop!
                    It's a great store with excellent service and a good vibe. I really like doing business there.
                    by
                      Poor customer service
                      Waited 45 minutes on some help lifting two sheets of 4 x 8 barn siding. Finally just had to shout at someone to help me!
                      by
                        Great buys.
                        Always come in for our paint needs . Quality materials.
                        by
                          • Recommended
                          best people in the business
                          I purchase materials and supplies here all the time, the people who work here are sooo helpful. I will keep coming. The pro desk is awesome
                          by
                            • Recommended
                            Outstanding customer service.
                            Manager on duty, Kendal, awesome, courteous. Truly above and beyond. Thank you
                            by
                              • Recommended
                              Always a good experience
                              Helpful staff, competitive prices, clean and organized
                              by
                                • Recommended
                                Excellent service and product
                                We got the help we needed in a timely manner. My husband used the product with the issues or set backs.
                                by
                                  • Recommended
                                  No customer service
                                  We spent $4000 in the store and couldn’t get any help had to do everything ourselves by looking it up online and one employee came in the isle and walked right by and didn’t say a word after we stood there for all that time oh that was after we asked a evil woman if she could get us some help her reply was I can’t do it if you don’t go back there ok wow.
                                  by
                                    Helpful Employees - Positive and Effective
                                    I recently purchased a trailer and tools at the Home Depot on Hanes Mall Blvd, Winston Salem, NC. Chistina and other employees were most helpful. I appreciate their positive attitude and results.
                                    by
                                      • Recommended
                                      10 day delivery.
                                      I purchased a washer and dryer and have to wait 10 days for delivery
                                      by
                                        Great store
                                        Every time I shop here, the inventory and the folks that work here are excellent .
                                        by
                                          • Recommended
                                          Great Staff and Even Better Store!
                                          Came into the store knowing exactly what I need but didn’t want to use self checkouts, Was greeted by a very friendly cashier, Leilani, who helped me through the process! Would recommend for any needs that you have!
                                          by
                                            • Recommended
                                            Small work
                                            Just quick in an out but I was kind of lost. But associates help me really fast
                                            by
                                              • Recommended
                                              Washing Machine
                                              I bought a washing machine and love it.
                                              by
                                                • Recommended
                                                Home improvement
                                                Awesome store with special offers….I recommend this store for shopping..,
                                                by
                                                  • Recommended
                                                  Please provide more electric-powered buggies!
                                                  Only 3 electric buggies are provided for handicapped customers. 1 is always broken and the 2 remaining seem to always be in use.
                                                  by
                                                    • Recommended
                                                    Great experience
                                                    Derrick in Electrical helped my wife and I out tremendously. Without him, we would have been lost. Highly recommend this store!!
                                                    by
                                                      • Recommended
                                                      Very caring staff
                                                      Employees were helpful and spoke as they passed by. One at the cashier saved me money.
                                                      by
                                                        • Recommended
                                                        Great Service
                                                        Home Depot on Hanes Mall Blvd has the best staff that is always willing to help. They are friendly and you can always find someone quickly if you have questions.
                                                        by
                                                          Good But Understaffed Store
                                                          I purchased a Frigidaire counter depth refrigerator which seems to be an excellent price, but locating salespeople to help can be challenging. The salesman (Diesel Dan) was very helpful once I got him, but salespeople are hard to locate.
                                                          by
                                                            • Recommended
                                                            Wonderful products AND Awesome customer service!!
                                                            I always enjoy going into this Home Depot store. They are always very helpful and go above and beyond to help their customers.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 942 reviews

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