Store SO SKU #
A: Please contact our Customer Service Dept. at (877) 354-5457, so we can gather more information about your order and resolve your issue.
A: I initially had a problem with the key (difficult inserting one of the two keys). Reached out to the company (not HD) as per their directions; they shipped two new keys w/o charge. Has worked fine since....
A: In order for the unit to become waterproof, the safe has to have the compression latches secured.
A: No handles. Hopefully, you're not planning on moving it around much.
A: No the chest does not have handles.
A: No there are no handles and this box is quite heavy.
A: First, the key only turns 1/4 to the right, not the left. I finally figured it out myself what the problem was. The directions say to "push in on the black tabs on the latches". What they SHOULD say is "lift up the black tabs". When I lifted them up, the latches popped open. I turned the key 1/4 turn to the right and the lid lifted without any problem.
A: You must turn the key to the left 1/4 turn (90 degree clockwise). Now the chest is unlocked and you may remove the key. Now you can open and lift the lid. Please contact our Customer Service Dept. at 1-(877)-354-5457 or email email@example.com if you have any more questions. We are here to help.
|Name||0.60 cu. ft. Molded Fire Resistant and Waterproof Filing Chest Safe with Key and Double Latch Lock||0.50 cu. ft. Fire Resistant Safe with Dual Combination and Key Lock Security||Home Defense 0.08 cu. ft. Quick Access Top Entry Vault with Biometric Lock, Matte Black||0.58 cu. ft. Fire Resistant Safe with Dual Combination and Key Lock Security|
|Safe Capacity (cu.ft.)||0.60||0.50||0.08 cu ft||0.58|
|Fire Test Duration||30 min||1 hour||Non-Fireproof||1 hour|
|Exterior depth (in.)||12.6||14.8||8.5||14.4|
|Exterior height (in.)||12.9||12.7||2.5||14.8|
|Includes||Backup Key||Backup Key||Backup Key,Bolting Hardware,Interior Light,Interior Protective Liner||Backup Key|
|Exterior width (in.)||15.9||15.6||11||19|
|THD SO SKU||1000509416||1000509409||1000509411|
|View Product||View Product||View Product||View Product|