4.5 cu. ft. High Efficiency White Front Load Washer with AddWash Door in ENERGY STAR

We purchased the washer/dryer combo 10 months ago. The pair do a good job of washing the clothes for our family of 4, including our two young children and we wash their bedding about twice weekly. One day recently, my wife was cleaning the washer using a moist cloth lightly sprayed with bleach. All the letters in the front panel wiped off rendering the cycle selector nearly useless. I contacted Samsung, and their response a resounding "NO, cosmetic damage isn't covered". I find terribly ironic that a light cleansing ERASED THE WASHER.

Addwash Door Leaks! Details below. DO NOT STACK THESE UNITS. The angle of the control panel makes the top unit unreadable unless you are over 6 and a half feet tall, use a stool, or do laundry in really high heels. Samsung's stacking kit also staggers the units, making the bottom unit stick out about five inches further than the top. In our application, we were replacing stacked Asko's that weren't as deep so we now get to walk around a washer that sticks out into the hallway. Why not just return the unit? Don't get me started. The "48 hour return window" starts on delivery, not on installation, so when the delivery team left us the units the clock started ticking. After multiple assurances from the HomeDepot sales associates that we wouldn't have to lift a finger to be ready to use these appliances, the delivery team showed up without the 90 degree stainless hoses and a flat dryer duct we had specified when ordering the units. When ordering the units if I asked if I could please just purchase the stuff while I was in the store so it would be ready for them to install, but they said it didn't work that way, don't worry, it will be fine. I got to drive to HD to get the hoses, duct and clamps to install and test them. No one knew that the steam dryer required an additional hose (Samsung includes them for Canadian customers, but not in the US) so I got to make another trip back to the store. Finally got them installed and went to level the unit (also not performed by the delivery team) and the manual called for a 17mm wrench. Went and got that, to find out that Samsung changed the feet to a 14mm wrench with a manual plastic locknut that's too thick to allow use of a wrench to adjust the feet, unless you grind the wrench head thin enough or physically lift the stacked units (352.6 pounds) to try and unscrew the feet enough to allow the wrench to fit. If you do decide to stack these units, do yourself a favor and unscrew the feet of the washing machine BEFORE you stack the units and hook them up. Once we got the units installed and level, we ran the unit and noticed water dripping from the addwash door, down the front of the unit and onto the floor. There is an obvious fold of the gasket on the small addwash door's seal, which had been reported by another lucky customer online. I called the HomeDepot delivery satisfaction hotline, and was told it was a Samsung service problem, and to contact them (during normal working hours, 8-5 M-F). The units were delivered after 7pm Friday. I called Samsung service and was instructed to return the unit to HomeDepot, since they were new. I called HomeDepot, and gave the entire story to the manager and appliance department. They said they couldn't do anything about it over the weekend, but that someone would call on Monday. I hadn't heard anything on Tuesday so I called the delivery service hotline again, who referred me to Samsung service again, who said a service order had been set up for me on Monday by the HomeDepot store with Samsung's only authorized (one star reviews) service company in our area (suburb of Kansas City). The service company called us to set up a visit, and said they required us to unstack the units before they could be serviced! So I would recommend this washer and dryer for strong do-it-yourselfers that do not have full time jobs, have access to grinders to modify wrenches if you want to adjust the feet, and are OK with driving back and forth to get hardware to get the units ready for scheduling weekday visits from a service company to resolve the manufacturing defects built into the little addwash doors. Samsung really dropped the ball in the design of these units, which would probably have been OK with flat control panels to allow viewing without stepstools and shallower stacking. The addwash gasket problem is easy to spot on affected units, and could have been caught by quality control by just opening the door. I sure don't plan on taking advantage of HomeDepot's subcontracted appliance delivery service anytime in the future after this experience.

We purchased this washer when my old one went out. This has a lot of features that my old washer didn't have... and now that I have them, I don't want to go back. The ability to add a forgotten item to the wash during the wash cycle is priceless... and I have often used the "quick wash" cycle to wash material before I sew. It sets the temperature automatically ... you just set the control for what you put in... towels, sheets, perma-press, whites. My husband likes the little tune that it plays at the end of the cycle. I also think that it does a better job of washing than my last machine did. The only problem that we originally encountered was that it was larger than our old machine. Since we bought a matching dryer, we ended up moving things around a bit but it worked. Another nice feature is that It is so quiet. My old machine used to sound like a jet taking off. I really love this machine! You'll enjoy this washer.

Quiet and efficient. Cleans great. Love the large capacity and cleaning options.

The add door feature is nice and it doubles as a ventilator if you leave it cracked open. Just got this unit, and so far so good. It does have a rather odd cycle finished alarm. More like a ring tone. I actually thought my cell phone was being called first time I heard it. Good thing for the mute button! I just assumed it was going to be the same height as my last washer, but their isn't a standard. In the image you can see it barely fits under the cabinet where my old Kenmores had plenty of room to spare. Since my dryer from 1999 is still going strong I didn't replace it and now have salt n pepper laundry. Better than trying to match the old unit, which was not going to happen.

DO NOT BUY THIS FOR STACKED USE. The control panels are angled slightly upwards, meaning they are impossible to read on the upper appliance in the stack. My husband is 6'1" and even he has trouble seeing the controls.

Great product, it has a nice large capacity and plenty of ootoons!

received the washer dryer pretty quickly... but the washer is DOA (dead on arrival).. yes it turns on... and yes I can press all the buttons, but nothing happens and the hourglass symbol (See image) in the display is not mentioned anywhere in the manual or on the samsung website. Just filed a service request... let's see how long before the repairman comes out!

Have only had for approx. 3 weeks, but so far so good. Still learning how to override and manually select different cycles. Some washing cycles do not seem to let you change the water temperature, etc.

We bought the washer and the dryer in November 2016. They both work great. They are quiet and do the job. Will only give it 4 stars because we are missing the adapter cover or the smart home door that is located at the top of the washer - the person who delivered the washer and dryer said he would take care of it and have one mailed to us however to this day, we still have not received it even after he was contacted multiple times - It is only fair to say that if we paid full price for the products, we should also receive the products without missing pieces. It is sad that everytime I do the laundry, I'm staring at a hole at the top of my washer. Picture attached.