Questions and Answers for Defiant Square Matte Black Smart Wi-Fi Deadbolt Powered by Hubspace

Name: Square Matte Black Smart Wi-Fi Deadbolt Powered by Hubspace
Brand: Defiant
SKU: 1007769066
Price: 99.88 USD

Internet #320280586

Model #HSGC9X9D01AJ

Store SKU #1007769066

Square Matte Black Smart Wi-Fi Deadbolt Powered by Hubspace

Defiant

(9)Questions & Answers (113)

Wireless control with Hubspace App, Google and Alexa
Includes 10 Amp Smart indoor plug which also works as a Wi-Fi hub
Lock/unlock remotely with the Hubspace app

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Questions & Answers

Q:Bought a new house this lock is installed. Don’t know the admin code. Is there a way to reprogram?

by|Nov 15, 2023

1 Answer

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A: Hi Rb28, Yes we suggest doing a factory reset which can be found on the instructions or the back of the battery cover. Or you can give our customer service team a call at 877-663-5625 for more help with this issue. We are open Monday through Friday 8:30AM to 5:30PM EST.

by|Nov 15, 2023

Q:Can I create AND delete user codes as needed in the app?

by|Oct 26, 2023

1 Answer

Answer This Question

A: Hi Shannon. Yes you can add/delete user codes as needed using the app from anywhere as long as you have access to Wi-Fi. If you have any other questions feel free to give our customer service team a call 877-592-5233 we are open 8 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday

by|Oct 26, 2023

Q:I have removed the factory code and now want to program with my personal code. What do I do

by|Oct 25, 2023

1 Answer

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A: Hi GhostWOOD, we recommend giving our customer service team a call at 877-592-5233 for more help with this issue. We are open 8 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday

by|Oct 25, 2023

Q:I have removed the factory code and now want to program with my personal code. What do I do

by|Oct 25, 2023

1 Answer

Answer This Question

A: Hi GhostWOOD, we recommend giving our customer service team a call at 877-592-5233 for more help with this issue. We are open 8 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday

by|Oct 25, 2023

Q:I can’t open or close the door using the pad The app work perfect but when I try to open or close manually doesn’t work

by|Oct 8, 2023

1 Answer

Answer This Question

A: Hi Ross, If the touchpad is not working it could be an issue with the pad itself or the cable on the inside. We suggest taking the battery pack off and checking the cable for any damage/unplugged issues. If you have any other questions feel free to give our customer service team a call 877-592-5233 we are open 8 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday

by|Oct 11, 2023

Q:Good morning. How do I reset the key pad if I lock myself out?

by|Sep 30, 2023

1 Answer

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A: Hi John, We recommend giving our customer service team a call at 877-592-5233 for more help with this issue. 8 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday

by|Oct 2, 2023

Q:My lock has been working fine. I entered and code to get in and it unlocked but it said it could not auto lock after. I changed the batteries and now it shows offline. The Wi-Fi gateway is working fine. How do I get it back online?

by|Sep 18, 2023

1 Answer

Answer This Question

A: Hi Travis, we recommend giving our customer service team a call at 877-592-5233 8 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday for more help troubleshooting this issue.

by|Sep 20, 2023

Q:Can you unlock the door with your phone ?

by|Aug 26, 2023

1 Answer

Answer This Question

A: Hi Dave, yes. If you have any questions about the Wifi or App, give our customer service team a call at 877-592-5233.

by|Aug 28, 2023

Q:Hi, how can I connect the door lock with my Wi-Fi? I can?t find my network.

by|Aug 13, 2023

1 Answer

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A: Hi Gerhard, we recommend giving our customer service team a call at 877-592-5233 and we would be happy to help. We are open 8 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday.

by|Oct 7, 2023

1 found this answer helpful

Q:How do you turn on the back light? I went outside tonight and when I turned to lock the door (lots of people nearby) I could not see any of the keypad figures. It lit up after I touched it, but I touched a number, when I wanted to find the lock symbol.

by|Aug 9, 2023

1 Answer

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A: Hi DebJ, The backlight turns on anytime any button is pressed. You can press the "C" button on the bottom left side of the lock to turn the lights on first before typing your code. If you would like more help with any programming steps feel free to give our customer service team a call at 877-592-5233 and we would be happy to help. We are open 8 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday.