Questions and Answers for Eccotemp FVI12 4.0 GPM WholeHome/Residential 75,000 BTU Liquid Propane Indoor Tankless Water Heater

A:  I've had a battery heater for three years now and had to change the two D cells about once a year. But from experience I would recommend one with a digital thermostat.

A:  Hello Scott. It does drain battery each time the heater is running. It's being used during ignition and for holding the gas solenoid open to keep the gas flowing to the burner. Depending on each use, the battery could last for a maximum of 2 months. If you have further questions, you can reach our tech support team via live chat, setting up a call, or creating a support ticket at support.eccotemp.com. We will be waiting and are always happy to help! Eccotemp Systems LLC

A:  No, it does not come with a remote.

A:  Hello! The FVI12 does not have a remote and there's no option to get one for it. We are working on updating other affiliated sites that say that they do. We apologize for the confusion. If you have further questions or would like to learn more about our units, feel free to reach out to us on our support page: support.eccotemp.com. We have all the manuals available online so that you can see the installation requirements. You can chat with our live tech support, find tutorials, real videos from real customers and all sorts of DIY's you can do to help live a more energy efficient life. Thank you,

A:  I'm not aware of any elevation limitations. The installation manual gives great detail about clearances from walls, and, as long as there's sufficient water flow to trigger the heater, you should be able to mount it wherever it is convenient. To be 100% sure, however, you should find the user manual online and make sure. We mounted ours outdoors about 4 feet above the ground with a shed-like housing around it that's open on the bottom.

A:  Hello! Yes, this model is tested to work at a maximum of 2,500 feet of elevation, Installing any higher can result to lower efficiency and difficulties in ignition. If you have further questions or would like to learn more about our units, feel free to reach out to us on our support page: support.eccotemp.com. We have all the manuals available online so that you can see the installation requirements. You can chat with our live tech support, find tutorials, real videos from real customers and all sorts of DIY's you can do to help live a more energy efficient life. Thank you,

A:  Hi John. Thank you for your question. The best thing for you to do will be contact the manufacturer Eccotemp at: 866-356-1992 to see if that part is supposed to be included in your install kit. If it is not, you should be able to purchase the accessories you need at your local Home Depot. Please let us know if we can be of further assistance. Rick_HD_OC

A:  Eccotemp can provide replacements via their website https://www.eccotemp.com/parts/

A:  Hello, John! Please feel free to reach out to us on our support page: support.eccotemp.com. You can chat with our live tech support or setup an appointment with a technician, We are willing to help. Thank you,

A:  Hello! Pump is not included with the FVi12, the unit needs at least 25-30 psi to activate. If you need more information or If you have further questions or would like to learn more about our units, feel free to reach out to us on our support page: support.eccotemp.com. We have all the manuals available online so that you can see the installation requirements. You can chat with our live tech support, find tutorials, real videos from real customers and all sorts of DIY's you can do to help live a more energy efficient life. Thank you, Eccotemp Systems, LLC.

A:  Should work provided there is enough water volume flowing thru heater. You can not use flow restricters on faucets. I live off grid and used a 12 volts DC pump for a year before finally getting a well.

A:  Hello! Yes, you can get a pump to boost your pressure to ensure the optimal operation of the unit. If you need more information or If you have further questions or would like to learn more about our units, feel free to reach out to us on our support page: support.eccotemp.com. You can chat with our live tech support, find tutorials, real videos from real customers and all sorts of DIY's you can do to help live a more energy efficient life. Thank you, Eccotemp Systems, LLC.

A:  No, there is a flow adjustment knob, and temperature set knob, you can adjust for your pressure.

A:  3/4

A:  Hello! The fittings for this unit is 1/2" NPT. If you need more information or If you have further questions or would like to learn more about our units, feel free to reach out to us on our support page: support.eccotemp.com. You can chat with our live tech support, find tutorials, real videos from real customers and all sorts of DIY's you can do to help live a more energy efficient life. Thank you, Eccotemp Systems, LLC.

A:  This unit uses LP fuel.

A:  Liquid propane

A:  Hello! This runs on Liquid propane. If you need more information or If you have further questions or would like to learn more about our units, feel free to reach out to us on our support page: support.eccotemp.com. You can chat with our live tech support, find tutorials, real videos from real customers and all sorts of DIY's you can do to help live a more energy efficient life. Thank you, Eccotemp Systems, LLC.

A:  Hello! Yes this can be used on mobile homes, just make sure that you do the proper installation and follow the safety codes. If you have further questions or would like to learn more about our units, feel free to reach out to us on our support page: support.eccotemp.com. You can chat with our live tech support, find tutorials, real videos from real customers and all sorts of DIY's you can do to help live a more energy efficient life. Thank you, Eccotemp Systems, LLC.

A:  Yes, it can. Some additional hardware may be needed. The temperature will be need to be set on high during the winter; otherwise, the water will be too cool by the time it arrives in the bathroom.

A:  Should be able to as long as it is probably vented and has sufficient water pressure. Check local building codes.

A:  This model is intended for indoor use. There are electronic components so the internal parts should remain dry. An occasional splash of water on the outside would not likely be a problem.

A:  Hello! It is not designed for that, this is meant to be installed indoors. If you have further questions or would like to learn more about our units, feel free to reach out to us on our support page: support.eccotemp.com. You can chat with our live tech support, find tutorials, real videos from real customers and all sorts of DIY's you can do to help live a more energy efficient life. Thank you, Eccotemp Systems, LLC.

A:  This tankless water heater is for indoor installation. It's not intended to get wet.

A:  No the unit must be kept indoors