Questions and Answers for Eccotemp i12 4.0 GPM WholeHome/Residential 80,000 BTU Liquid Propane Indoor Tankless Water Heater

A:  Avoid this junk - It isn't very loud, maybe like a kitchen exhaust hood on low. The problem is that it doesn't work. Constantly throws error codes that prevent operation 90% of the time. The few times it does actually run, it can only do a +35 degree change at maybe 1.5 gpm. Not so good when the incoming water supply is 50 in the winter time.

A:  Not loud at all love mine and it's very efficient

A:  Hello Steve. It should just be like a regular fan sound. It's not noisy. ~Team Eccotemp

A:  The fan is not Loud at all we have this same Model in are mud room and you can Barely hear it

A:  Not very loud at all

A:  Thank you for reaching out to is. The i12 LP only comes with the basic horizontal vent kit. However, we have bundled this heater with the complete 3" horizontal and/or vertical vent kit according to you installation plan. I hope this answers your question. If you need anything else, please just let us know anytime. ~Team Eccotemp

A:  No, it only comes with a pretty useless little elbow and end pipe. Expect to have to buy a specialized adaptor and vent kit from the same vendor for $300 in order to hook it up for any indoor application.

A:  The gas inlet size is 1/2” copper.

A:  Hello there! The gas inlet, water inlet, and outlet are sized for 1/2" NPT. If you have any questions or concerns, please reach out to our technical support team via live chat, setting up a call, or creating a support ticket at support.eccotemp.com. We will be waiting and are always happy to help! Thank you and have a wonderful day!

A:  It is a liquid propane set up, the most amps it will use is 2 amps. The display and igniter is the only power used in this water heater. 15 amp breaker will be good enough.

A:  Hello there! Yes, it should work as the i12 water heater is for 110-120 volts only. If you have any questions or concerns, please reach out to our technical support team via live chat, setting up a call, or creating a support ticket at support.eccotemp.com. We will be waiting and are always happy to help! Thank you and have a wonderful day!

A:  Hello there! No, the i12-LP water heater cannot be installed horizontally or lying on its back, it is only installed vertically upright and with the vents at the top of it. If you have any questions or concerns, please reach out to our technical support team via live chat, setting up a call, or creating a support ticket at support.eccotemp.com. We will be waiting and are always happy to help! Thank you and have a wonderful day!

A:  Hello there! The i12-LP water heater does not have a pigtail and it has a regular power receptacle to be connected to a regular power socket. It has a 120-volt UL-listed Power Cord. If you have any questions or concerns, please reach out to our technical support team via live chat, setting up a call, or creating a support ticket at support.eccotemp.com. We will be waiting and are always happy to help!

A:  Just a three prong grounded plug on a 5 ft cord.

A:  Hello there! You can install the i12 before your smaller point of use water heater for continuous hot water, but honestly, you can probably get away with just using the i12 as it is tankless and does not require any time to "pre-heat" water. It heats instantly. If you have any questions or concerns, please reach out to our technical support team via live chat, setting up a call, or creating a support ticket at support.eccotemp.com. We will be waiting and are always happy to help!

A:  Hello there! We do apologize for the inconvenience, it is not the experience that we want you to have and we are here to help you with the problem of the water heater. Kindly visit our official website, do a live chat with us or can set a call appointment with our technical supports or you can also create a support ticket at support.eccotemp.com. We will be waiting for your inquiry so we can better assist you.

A:  Hello there. The Eccotemp i12 is a flow-activated tankless water heater. It is designed to activate at 0.7 gpm. If your gravity fed system could produce a minimum of 0.7 gpm water flow, then this water heater could work for your setup. For more information, please reach out to our technical support team via live chat, setting up a call, or creating a support ticket at support.eccotemp.com. We will be waiting and are always happy to help!

A:  Hello! You can use a regular BBQ grill hose that has 1/2" fitting that is capable of up to 80,000 BTUs. If you have further questions or would like to learn more about our units, feel free to reach out to us on our support page: support.eccotemp.com. We have all the manuals available online so that you can see the installation requirements. We also have a "product selector" that helps you determine what is right for you and your needs. You can chat with our live tech support, find tutorials, real videos from real customers and all sorts of DIY's you can do to help live a more energy efficient life. Thank you,

A:  You go to the hardware store and ask them directly