Questions and Answers for GE 30 in. 5 Burner Element Slide-In Electric Range in Stainless Steel with Convection, Air Fry Cooking

A:  Hi there - We appreciate you checking in with us about this. Model JS998 had a depth of 27 1/2" while model JS760 has a depth of 28 1/4" which is slightly deeper. The new model (JS760) requires a cutout that is 24" deep. We recommend measuring your current cutout space to see if you have 24" with the counter piece, and also measure the depth of the space all the way to the back wall. Compare those measurements to the needed 24" depth, to decide if you'll need to remove the counter piece or not. We know this can be confusing, so if you need additional assistance reach out to us on one of our social media platforms via direct message. We'd be happy to assist you further. Take care. Julia@GEAppliances

A:  Hello - No, this range does offer a stainless steel backguard attachment. We appreciate you for checking with us. Take care. -Don@GEAppliances

A:  Hey there - Thanks for your interest in this model. This specific range has both the steam clean and the self clean cycle. Self clean uses a very high temperature to clean the oven interior, while steam clean is intended to clean small spills using water and a lower cleaning temperature than Self-Clean. You can find additional information on this on page 20 of the use and care manual (https://images.thdstatic.com/catalog/pdfImages/86/868101a1-36c5-452f-baac-c770b6e06ed1.pdf). Let us know if you have any additional questions. Kind regards. Julia@GEAppliances

A:  Hi there! We appreciate your interest in this wonderful range model. Yes, you can use traditional cooking modes in this oven. This model has various cooking modes, including the amazing convection mode, which you can see a list of on page 16 of the use and care manual (https://images.thdstatic.com/catalog/pdfImages/86/868101a1-36c5-452f-baac-c770b6e06ed1.pdf). If you have any other questions, don't hesitate to reach out. We're happy to help you! Julia@GEAppliances

A:  Hello- Thanks for reaching out to us. We need to first clarify the type of range you currently have. If you have a drop-in style range you will have part of your kitchen cabinetry running along below the oven door. This style range drops in to your countertop and rests on the counter on each side. The slide-in style range is installed into a fully open space between cabinets and counter. If you do have a drop-in style range, modifications will need to be made to your space. We recommend reviewing the installation instructions -- https://images.thdstatic.com/catalog/pdfImages/49/49ca5002-c7fd-4a03-a3c4-b4d9b8483298.pdf -- Please reach out to us via a private message on social media and we will be happy to assist you further. Thank you! Joyce@GEAppliances

A:  You need to cut the bottom of the cabinet of course to receive the slide in. Also wire a female plug to your hard wire to match the plug on this new range

A:  Hey there - that’s a great question! The cooktop surface of this model is black ceramic glass. The durable glass ceramic material is impact, stain, and scratch resistant. We hope this helps in your decision making! Lauren@GEAppliances

A:  Hey there - Yes, the bottom drawer of this unit is a useable storage space designed for your convenience. We do hope you choose this wonderful model for your home. Wishing you all the best. Julia@GEAppliances

A:  Hello there - Great question! This model certainly does have a storage drawer for you to store your skillets in. We appreciate you confirming with us, and we know this unit is going to make a wonderful addition to your kitchen. Please let us know if you have any additional questions. Thank you for choosing GE Appliances. -Kacie@GEAppliances

A:  Hi - We are deeply sorry to hear about the difficulty you are having with your new range. We recommend turning off the breaker(s) one more time for 2-3 minutes to reset the electronics. If the issue persists once power is restored, you will need service. You may call 1-800-432-2737 to schedule a service appointment with our GE Appliances Service team. We are confident they can help. All our best! Vikki@GEAppliances