Q:Had this for about a year- year and half. Went to put the handheld back in holder and it doesn't grab. Is it just trash now? Can anything be replaced or cleaned to make it work?
by|Mar 26, 2023
1 Answer
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A: Hello, we are sorry to hear this is your experience. We would like to further discuss your warranty options. Please send us a message to info@hwcares.com or 877-319-3757. Thanks
by|Mar 30, 2023
Q:Is this a low usage shower head I mean we have limited water so low water usage would be ideal for us,if not can you recommend one that might be?
by|Mar 5, 2023
1 Answer
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A: According to the follow line from the product details I think the answer is yes
"Meets EPA WaterSense criteria to reduce water usage without sacrificing performance"
by|Mar 6, 2023
Q:What are the materials it's made of? I have a nickel allergy. So I have to be careful.
by|Feb 28, 2023
1 Answer
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A: Hello Laura, the main material used for this product is ABS (acrylonitrile butadiene styrene). The shower hose is made of stainless steel. Please contact us at, 877-319-3757, for further assistance. Thanks
by|Mar 17, 2023
Q:Does this shower head include the knob to turn on the shower? May be stupid question but there's no photo of it
by|Feb 23, 2023
1 Answer
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A: Hello - Please send us a message to info@hwcares.com or 877-319-3757 to further assist. Thank you
by|Nov 6, 2023
Q:Can you just replace a existing shower head with this one?
by|Jan 16, 2023
1 Answer
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A: Hello, please send us a message to info@hwcares.com or 877-319-3757 to further assist you. Thank you
by|Nov 6, 2023
Q:No 1/9/23 I purchased the Glacier bay shower head. The maintence worker threw away the packing however there is a life time warranty on the item. I have the receipt is there anything I can do about the warranty.
by|Jan 11, 2023
1 Answer
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A: Hello Cynthia, please contact us to further assist. Please send us a message to info@hwcares.com or 877-319-3757. Thank you
by|Jan 14, 2023
Q:No 1/9/23 I purchased the Glacier bay shower head. The maintence worker threw away the packing however there is a life time warranty on the item. I have the receipt is there anything I can do about the warranty.
by|Jan 11, 2023
3 Answers
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A: This item has a limited lifetime warranty, per the manufactuer, Glacier Bay. Items are warranted against defects to the original consumer, as long as you have the original receipt simply contact your local Home Depot store.
by|Jan 15, 2023
A: Hello Cynthia, please contact us to further assist. Please send us a message to info@hwcares.com or 877-319-3757. Thank you
by|Nov 6, 2023
A: Glacier Bay products are manufactured with superior quality standards and workmanship and are backed by our limited lifetime warranty. Glacier Bay products are warranted to the original consumer purchaser to be free of defects in materials or workmanship. We will replace FREE OF CHARGE any product or parts that proves defective. Simply, return the product / part to any of The Home Depot retail locations or call 1-855-HD Glacier (1-855-434-5224) to receive the replacement item. Proof of purchase (original sales receipt) from the original consumer purchaser must be made available for all Glacier Bay warranty claims.
by|Jan 15, 2023
Q:No 1/9/23 I purchased the Glacier bay shower head. The maintence worker threw away the packing however there is a life time warranty on the item. I have the receipt is there anything I can do about the warranty.
by|Jan 11, 2023
1 Answer
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A: Hello Cynthia, please contact us to further assist. Please send us a message to info@hwcares.com or 877-319-3757. Thank you
by|Jan 14, 2023
Q:No water comes out of the hand held unit. The main shower is fine. Any ideas what the problem is?
by|Dec 6, 2022
1 Answer
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A: Hi Lisa, we are sorry to see our product not being to your satisfaction. We would like to learn more about your experience. Please send us a message to info@hwcares.com or 877-319-3757. Thank you
by|Apr 18, 2023
1 found this answer helpful
Q:Does this comply with California water flow restrictions (1.8 gallons per minute)?
by|Oct 18, 2022
1 Answer
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A: Hello algy, our product meets EPA WaterSense criteria to reduce water usage without sacrificing performance. It has a 1.8 flow rate (gallons per minute). Please check your local state and/or building standards.