Q:Hi. I already have a 12? mattress. Can I use it on the bottom bed?
by|Jul 5, 2023
1 Answer
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A: Our recommended mattress thickness is 8-10 inches. If you want to use a 12-inch mattress, please note that the weight capacity for the bottom bed is 350 lbs, which includes the weight of the mattress.
by|Jul 7, 2023
Q:Can the ladder go on the opposite side then pictured?
by|May 26, 2023
1 Answer
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A: Sorry, the ladder cannot be on the other side as shown.
by|May 29, 2023
Q:Any assembly service?
by|Jan 30, 2023
1 Answer
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A: Sorry, we do not provide assembly service, you can install it by yourself according to the manual.
by|Jan 31, 2023
Q:How sturdy is the wood and what type of mattress should we get.
by|Jan 7, 2023
1 Answer
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A: The wood is solid pine wood, this bed can definitely withstand the test of time. Bed Recommended Mattress Thickness(Upper/ Down) is 6"/8-10" and the spring box is not required.
by|Jan 14, 2023
Q:What is the weight limit for the top bunk?
by|Dec 28, 2022
1 Answer
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A: The weight limit for the top bunk is 300 lb.
by|Dec 30, 2022
Q:When beds are seperated, can both guard rails be removed from the (once) upper bunk?
by|Nov 28, 2022
1 Answer
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A: When the bed is separated, it is possible to remove the both rails from the top bunk.
by|Dec 1, 2022
Q:I need the drawer assembly instructions. I lost them and can't find online. Please email me the instructions
by|Oct 29, 2022
1 Answer
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A: Please contact evan.zhu@comptree.net with your order number and requirements, we will handle it for you as soon as possible!
by|Apr 23, 2023
Q:What size are the bolt holes? Are covers available ?
by|Dec 13, 2021
1 Answer
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A: Dear Customer,
There are a few different bolt sizes to put this product together. You can find the list under the use and care manual. For this product covers can be purchased separately.