Q:The hot water isn"t hot enough. Can you adjust how much hot water comes through the valve?
by|Jun 23, 2023
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A: Hello Dave, this is Lisa with Kohler Co. I am glad to answer your question. The temperature is able to be adjusted on the shower valve that is included with this trim. Here is information regarding it, see Step 8 - https://tinyurl.com/4z2v97dk. Thank you for choosing Kohler.
by|Sep 1, 2023
Q:Can you use the control for the shower head only- we don?t have a bathtub?
by|Jun 3, 2023
1 Answer
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A: Hello, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. K-R26929-4G-BL can be installed without the spout. Thank you for choosing Kohler.
by|Jun 6, 2023
Q:My tub faucet keeps on sliding forward, I guess from the water pressure. Is there a solution for this? I have tried tightening the screw and it doesn't hold.
by|May 3, 2023
1 Answer
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A: Hi Patrick, this is Sarah with Kohler Customer Service. I am sorry to hear this is happening and am glad to address your question. We recommend replacing the set screw. For warranty assistance, please call our Customer Service team at 1-800-4KOHLER (M-F; 8am-5pm CST). Thank you for choosing Kohler.
by|May 4, 2023
Q:Love the tub spout but it leaks, I have read a lot of people have this problem do they have a fix, or should I return it?
by|Apr 30, 2023
1 Answer
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A: Hi Robert, this is Sarah with Kohler Customer Service. I am glad to address your question. We recommend contacting our Customer Service team directly by calling 1-800-4KOHLER (M-F; 8am-5pm CST). Thank you for choosing Kohler.
by|May 1, 2023
Q:How do you stop the tub spout from leaking, like many of the reviews are complaining about?
by|Apr 11, 2023
1 Answer
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A: Hello Robert, this is Keisha with Kohler Co. I am happy to advise. Please contact our customer service team at 1-800-456-4537 during normal working business hours of 8-5PM CST M-F and any of our agents would be happy to gather more information to further assist. Thank you for choosing Kohler.
by|Apr 11, 2023
Q:Shower valve is out to far
The handle will not tighten
Do I sell an extender
by|Apr 4, 2023
1 Answer
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A: Hello Pete, my name is Kassi with Kohler Co. I'd be glad to answer your question. The K-8304 valve has an extension kit if the valve is not sticking out far enough which is part K-10350-NA. If it is sticking out too far, the valve would need to be moved. Thank you for choosing Kohler.
by|Apr 4, 2023
Q:Water is coming out of my shower head when I turn the water on to my faucet. It was installed by a licensed plumber. Why is this happening?
by|Mar 6, 2023
1 Answer
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A: Hi Jason, this is Sarah with Kohler Customer Service. I am sorry to hear what is happening. We recommend verifying that copper piping was used between the bottom port of the shower valve and the bath spout. If this is not the case, this would be the culprit of your issue. Please call our Customer Service team at 1-800-4KOHLER for additional assistance. Thank you for choosing Kohler.
by|Mar 7, 2023
Q:What hand held shower would be compatible with this kit and would I need a different rough in valve?
by|Feb 9, 2023
1 Answer
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A: Osorio, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. There is not a specific hand held that is required for K-R26929-4G-2MB. To add a hand held you would either need a shower arm with diverter such as 98770-2MB or adding another valve to control the hand held separately. Thank you for choosing Kohler.
by|Feb 9, 2023
Q:How do I order this this kit with the valve having PEX fittings ?
by|Jan 9, 2023
1 Answer
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A: Hi Bruce, my name is Meli with Kohler Co. I am happy to assist with your question. The valve included in the Cursiva set K-R26929 contains universal NPT and direct sweat inlets and outlets. Thank you for choosing Kohler.
by|Jan 11, 2023
Q:I switching out my nickel plated Kohler bath and shower faucets with a new Kohler matte black set. Do I need to replace the valve, my home was built in 2011
by|Nov 14, 2022
1 Answer
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A: Hello Kevin, this is Keisha with Kohler Co. To further assist, please contact our customer service team at 1-800-456-4537 so we can gather more information to advise compatibility. Thank you for choosing Kohler.