Questions and Answers for Kwikset Dakota Satin Nickel Single Cylinder Door Handleset with Polo Door Knob Featuring SmartKey Security

A:  The Dakota handle is not compatible with the Chelsea handle. The Dakota handle has a distance of 8-13/32” from the center of the handle down to the bottom screw hole. For the Chelsea, the dimension from the center of the handle borehole to the bottom screw hole is 9-11/16”.

A:  Yes, we're happy to help with your product's warranty. Please reach out to our Support Team here: https://www.kwikset.com/support/customer-service

A:  The total weight of the package is 6 lbs.

A:  The exterior handle would need to be replaced. If you are the original purchaser of the product, please contact our Support Team for further assistance at 1-800-327-5625.

A:  The Dakota Handleset has a C-Dimension of 8-13/32", from the center of the handle to the bottom screw hole and does not have an adjustable feature

A:  Yes, please see this installation guide for instructions: https://images.thdstatic.com/catalog/pdfImages/e5/e5f9d0f4-0634-4c85-9612-b64b47aeaa3c.pdf

A:  Yes a small pilot hole.

A:  My old one was longer top to bottom and the cylinder was longer. Had to use some parts from old one to install.

A:  The Dakota Handleset has a C-Dimension of 8-13/32", from the center of the handle borehole to the bottom screw hole.

A:  No. Mine pops back on its own.

A:  The thumb piece should spring back. Thanks for sharing your experience and we'd like to help resolve this. Please call our Support Team at 1-800-327-LOCK (5625) for assistance.