Q:Can the latch be locked if the knob is replaced with an interior lever that locks or is the deadbolt the only way to lock this handle?
by|Jun 7, 2024
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A: For this model, the deadbolt is the only way to lock the handleset. If you like a handleset with a two-point locking system, please see our Montara Handleset here: https://www.homedepot.com/p/Kwikset-Montara-Venetian-Bronze-Single-Cylinder-Door-Handleset-with-Juno-Entry-Door-Knob-Featuring-SmartKey-Security-553MNHXJ-11P-SMT-CP/203438313
by|Jun 7, 2024
Q:This site says this lock is ANSI/BMHA grade 2 security, but this same lock on other sites says it is grade 1 security. Which is correct?
by|Sep 19, 2023
1 Answer
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A: The deadbolt portion of this Handleset is ANSI/BHMA Grade 1 Certified. The handle portion on the bottom is ANSI/BHMA grade 2 certified.
by|Sep 19, 2023
Q:My interior knob fails to retract the latch, can I just replace it with a Juno knob leaving the external Hawthorne unit
by|Jul 24, 2023
1 Answer
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A: We're happy to troubleshoot with you and verify your lock's warranty. Please contact our Support Team here: https://www.kwikset.com/support/customer-service
by|Jul 24, 2023
Q:Our front door bronze door handle has lost its luster what can we buy to bring back its luster?
by|Oct 1, 2022
1 Answer
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A: After installation of the hardware, gently rub off any excess oil that remains on the exterior components using a clean dry terry towel or cheesecloth. A non-abrasive paste car wax can be applied to the lock. Liquid graphite or sewing machine oil can be sprayed into the cylinder (key way) and the latch. Use of other commercial lubricants not recommended.
To clean, use water and soft soap only.
by|Oct 3, 2022
Q:Can I just get the inside deadbolt knob, the inside mechanism and inside door knob? The outside parts are still fine.
by|Aug 8, 2022
2 Answers
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A: Yes, here's a link to all our interior packs that work with Kwikset 800 Series Handlesets: https://www.kwikset.com/search?FilterCriteria.Query=800+interior+pack&FilterCriteria.Tab=Products&FilterCriteria.Page=0
by|Aug 9, 2022
A: I doubt you can the inside trim may be available from someone like a locksmith. I don’t know how interested Home Depot would be in special order and just the inside but I’m sure the inside is available as a kit
by|Aug 10, 2022
Q:Can i instlall this lockset in a older door with mortise and tenon lock previously installed
by|Jun 1, 2020
1 Answer
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A: The Hawthorne handleset fits on a door with a borehole size of 2-1/8" in diameter for the handle, and 2-1/8" or 1-1/2" for the deadbolt. It fits on a door thickness between 1-3/8" to 2-1/4", and for doors with a thickness between 1-7/8" to 2-1/4", we offer thick door kits. The latch fits a backset of either 2-3/8" or 2-3/4". If your door meets these requirements, then yes, you can install the handleset.
by|Jun 2, 2020
Q:How can I file a warranty claim or at least get some parts? I've already sanded and clearcoated the outside handle which isn't a big deal. I expect the elements to attack the finish. However, the internal gear, bracket and springs are broken and it's often difficult to open the door. How can I get replacement internal parts? I should have taken photos when I had it torn apart. I can easily remove it and take more photos if needed.
by|Apr 20, 2020
1 Answer
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A: Our Support Team is more than happy to assist you with your warranty question. Can you please call us at 1-800-327-5625, Monday - Friday 7:00 am - 4:00 pm PST and Saturday 6:30 am - 2:30 pm PST. We look forward to hearing from you!
by|Apr 21, 2020
Q:Can I get a matching interior handle instead of a knob?
by|Nov 5, 2019
2 Answers
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A: I don’t think so. I believe these are sold in sets. Check the HD website. They have products that are online purchase only.
by|Nov 7, 2019
A: The Kwikset Hawthorne is able to have an interior lever instead of the Juno door knob. In order to obtain an interior lever a special order will need to be made through any local Home Depot store at their special ordering desk. Down below will be a few interior packs in Venetian Bronze that can be used with the Hawthorne Handle set. When choosing interior packs with levers please make sure to know whether you need the left-handed (LH) or right-handed (RH) for the door.
Ashfield: 966ADL 11P
Austin: 966AUL 11P RH/966AUL 11P LH
Lido: 966LL 11P RH/966LL 11P LH
Avalon: 966AVL 11P LH/966AVL 11P RH
Brooklane: 966BRL 11P RH/966BRL 11P LH