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Questions and Answers for Pleasant Hearth 20,000 BTU 36 in. Compact Convertible Ventless Natural Gas Fireplace in Tobacco

Internet #304094520

Model #VFF-PH20NG-2T1

Store SKU #1002928559

20,000 BTU 36 in. Compact Convertible Ventless Natural Gas Fireplace in Tobacco
(23)Questions & Answers (38)
  • Heats up to 700 sq. ft.
  • Includes corner conversion kit
  • Operates on Natural Gas only
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Questions & Answers

38Questions
caret
Q:when placed against a flat wall how far does unit stick out
by|Jan 11, 2022
1 Answer
Answer This Question

A:  Hi Tom, this unit is approximately 26.5" deep when full assembled. Should you need any additional information please feel free to give us a call at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP Group

by|Jan 12, 2022
    caret
    Q:Is this item rated for mobile home use?
    by|Nov 4, 2021
    1 Answer
    Answer This Question

    A:  This appliance may be installed in an aftermarket, permanently located manufactured (mobile) home, where not prohibited by local codes. Should you need any additional information please feel free to give us a call at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP Group

    by|Nov 4, 2021
      caret
      Q:Can this be converted to ethanol burning?
      by|Mar 16, 2021
      1 Answer
      Answer This Question

      A:  No this unit can not be converted. It is for natural gas only. -GHP

      by|Mar 16, 2021
        caret
        Q:Does the fireplace kick on and off as needed?
        by|Dec 23, 2020
        1 Answer
        Answer This Question

        A:  Yes that is the thermostatic feature. -GHP

        by|Jan 11, 2021
          caret
          Q:Does this require a fire shield underneath before placing in a wood floor?
          by|Nov 22, 2020
          1 Answer
          Answer This Question

          A:  It does not. Please see the clearances listed in the manual linked on this page. -GHP

          by|Dec 8, 2020
            caret
            Q:Received mine 6 days ago & it is smoking up the rooms. DUD or should I just use my warranty options now? This is going to be a long winter apparently.
            by|Oct 28, 2020
            1 Answer
            Answer This Question

            A:  Please contact us for support at 1-847-324-5900 or email at http://www.ghpgroupinc.com/CTUS.html -GHP Group Customer Support

            by|Nov 11, 2020
              caret
              Q:photos from customers with fireplace installed
              by|Sep 3, 2020
              0 Answer
              Answer This Question
              caret
              Q:The guide doesn't provide any information on corner installation as stated in product description?
              by|Jan 12, 2020
              1 Answer
              Answer This Question

              A:  If you need support with corner installation please contact our Customer Service Team at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html -GHP Group Customer Support

              by|Jan 14, 2020
                caret
                Q:What is the propane consumption rate for this unit if set to the hottest setting, running continuously
                by|Dec 30, 2019
                2 Answers
                Answer This Question

                A:  It says this is natural gas, NOT PROPANE

                by|Jan 4, 2023

                  A:  To get the specifics of this unit please contact our Customer Service Team at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html -GHP Group Customer Support

                  by|Jan 3, 2020
                    caret
                    Q:I just need the insert can that be purchased separate
                    by|Dec 14, 2019
                    3 Answers
                    Answer This Question

                    A:  Hi Ron, I believe it would be best to reach out to the manufacturer, Pleasant Hearth for assistance. I have linked their website below with their contact information page so that you may receive the best details from their specialists. Hope this helps! We appreciate your business and look forward to serving you in the future. Thank you for shopping Home Depot! https://www.ghpgroupinc.com/CTUS.html

                    by|Jan 5, 2020

                    A:  Please contact our Customer Service Team and they will be able to get the part you request at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html -GHP Group Customer Support

                    by|Jan 3, 2020

                      A:  Pleasant Hearth does NOT sale the insert by itself. You have to buy the entire fireplace. What a scam. And from my research, their insert dimensions are particularly different from other inserts. LOL....see their game yet?

                      by|Oct 28, 2020
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