Questions and Answers for RIDGID 2-1/2 in. Locking Wet Nozzle Accessory Shop Vac Attachment for RIDGID Wet Dry Vacuums

A:  Dear keyon, We’re sorry to have learned your issues.. Our RIDGID wet/dry vacuums have a full lifetime warranty against defects in workmanship and material. Please visit https://www.ridgid.com/us/en/wet-dry-vac-warranty or you may call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you. Kindly provide both model and serial number of the vacuum when you call. Thanks, RIDGID Wet/Dry Vac Customer Support

A:  You have to remove the filter before use it as wet vac

A:  Hello Jesse c, Thank you for your inquiry. We offer the 2-1/2 in. x 7 ft. DUAL-FLEX Tug-A-Long Locking Vacuum Hose (LA2520) at Home Depot stores or online at https://www.homedepot.com/p/RIDGID-2-1-2-in-x-7-ft-DUAL-FLEX-Tug-A-Long-Locking-Vacuum-Hose-for-RIDGID-Wet-Dry-Shop-Vacuums-LA2520/305626325 or https://store.ridgid.com/us/ If you have further questions or concerns, you may call Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or email us at info@ridgidvacs.com. Thank you, RIDGID

A:  Jesse, My vac came with a 7' x 2 1/2" OD corrugated hose, two 20" extensions and a couple of attachments. Can't tell you what attachments because I don't use them. They are in my shop "somewhere". Hope this helps. Red 

A:  Hello Javi1000, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you've experienced. While most of our customers are satisfied with the quality of our vacuums, we understand that issues can arise. Please note that you may return the product to the store within 90 days of purchase for assistance. Rest assured, RIDGID Wet Dry vacuums are made of high-quality materials, and we stand behind the durability of our products. We appreciate your feedback, as it helps us improve our products and services. If you require replacement drum latches, they are available separately. You can special order the latch with part number 840092 at the Home Depot special orders desk or pro desk. If you have further questions or concerns, you may call Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or email us at info@ridgidvacs.com Thanks, RIDGID

A:  I've had my unit for several years now, and have not had any issues. My vacuum has seen regular use and abuse and operates the same as when it was new.

A:  Hello, Thank you for your inquiry about our product. If you are residing in Canada, you can order the VT2561 Filter Nut & Drain Cap Kit on the Home Depot Canada website at homedepot.ca. If you have any further questions or concerns, feel free to contact our Customer Service team at 1-800-474-3443. We are available Monday to Friday between 8:00 AM to 5:00 PM Central Time. Alternatively, you can also reach out via email at info@ridgidvacs.com, and we will be more than happy to assist you promptly. Best regards, RIDGID Customer Support

A:  Hello Bigdog430, Thank you for reaching out to us with your concern regarding your vacuum. We are sorry to hear about the issue you are experiencing, as this is not typical of our products. Here are some steps you can take to troubleshoot the problem: 1. Check power supply. 2. Check your fuse/circuit breaker. 3. Is the vacuum plugged in? 4. Are you using the proper voltage of 120? 5. Are you using an extension cord? Using an extension cord is highly discouraged. If unavoidable, follow safety guidelines and the proper extension cord rated for the amount of current the appliance uses. 6. Check cord/plug. Replace cord or plug if there is any damage. Please contact us if it needs replacing. 7. Check switch. Use a multimeter or an ohmmeter to check for continuity. Replace switch. If you are able to replace the switch, we will send a replacement switch at no charge. If the issue persists, you may return the vac to Home Depot in accordance with their return policy. If you have any further questions or concerns, feel free to contact our Customer Service team at 1-800-474-3443. We are available Monday to Friday between 8:00 AM to 5:00 PM Central Time. Alternatively, you can also reach out via email at info@ridgidvacs.com, and we will be more than happy to assist you promptly. Best regards, RIDGID Customer Support

A:  Make sure power supply was on, the filter was clean and take away filter before using for wet. You need to change the filter as needed, the finest one need to change more frequent, not determined by how many times. Mostly concerned is the motor overheat or short circuit by moisture.

A:  Hello Amber 93, We are sorry to know what happened with your vacuum. We back up our RIDGID wet/dry vacuums are warranted to be free of defects in manufacturing and material. The warranty lasts for the lifetime of the vacuum. The coverage will end when the product becomes unusable for reasons other than defects in workmanship and material. Moreover, there is a process to obtain the benefit of this warranty. If the vacuum was purchased within 90 days, the unit is highly encouraged to be returned to Home Depot for replacement or refund at their discretion. The store would be requiring a proof of purchase such as the sales receipt. If your vac was purchased more than 90 days ago or you no longer have the receipt, we will need to inspect your vac to determine if it is covered by our warranty. You can submit a warranty claim for your vacuum online at https://www.ridgid.com/ca/en/wet-dry-vac-warranty If you have questions or concerns, you may call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you. Thanks, RIDGID

A:  Hello Kristina, Thanks for your inquiry. To remove the filter, Hold the filter tabs of the Qwik Lock™ filter in each hand.. With one thumb on the Qwik Lock™ stud, which protrudes through the integrated filter plate, lift on the filter tabs while pushing down on the stud. This action will cause the filter to release from the filter cage. To install it back, carefully slide the Qwik Lock™ filter over the filter cage and press down on the outside edge of the filter until the rubber gasket on the bottom of the filter seats securely around the base of the filter cage and against the lid. Align the small center hole in the top of the filter over the Qwik Lock™ stud on the filter cage. Press firmly on top of the filter near the stud to allow the filter to snap over the ball on the end of the stud. If you need further assistance, you may call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you. Thanks, RIDGID Wet/Dry Vac Customer Support

A:  Looking directly at the winged "nut", grab it with pliers and turn it counterclockwise (left). Does not need to be more than finger tight..

A:  Hello Michel, Thank you for your inquiry about our products. Here are the dimension of the vacuum itself. Length is 17.75", width is 17.75" and the height is 24.125". If you have further questions or concerns, you may call Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or email us at info@ridgidvacs.com Thank you, RIDGID Customer Support